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iphone will not connect to iTunes

10055 Views 15 Replies Latest reply: Jun 19, 2009 5:53 AM by Gavin Davies RSS
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tonyf Calculating status...
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Jun 8, 2009 1:32 PM
I have an iphone G3. It has suddenly started to only allow emergency calls and shows the connect to iTunes images on screen (USB + arrow + ItUnes). It is fully charged. When I try to connect the phone to iTunes, I simply get an unknown error message: "An unknown error occurred (-9807) Please try again later." I have restored the iphone and still get the same messsage. From searching around the forums, I thought error -9807 was specific to Windows/iTunes problems. Is it dead? Luckily the phone is still in warranty.
Powerbook G4, Mac OS X (10.3.x)
  • Erwin Hensens Calculating status...
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    Jun 9, 2009 1:23 PM (in response to tonyf)
    Same problem here!
    Last week everything used to be fine.
    Now i can't connect to itunes either...show same message "n unknown error occurred (-9807) Please try again later."
    Imac core II duo, Mac OS X (10.5.7)
  • schalliol Calculating status...
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    Jun 9, 2009 8:46 PM (in response to tonyf)
    I also just started seeing this, and it's quite problematic!
    MacBook Pro 2.8, Mac Pro 2007, Mac Pro 2008, Mac OS X (10.5.7), Both Mac Pros running RAIDs
  • nikulr Calculating status...
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    Jun 9, 2009 9:42 PM (in response to tonyf)
    Have you tried to uninstall iTunes, restart, then reinstall?

    Make sure you go through add/remove programs
    MacBook Pro (Aluminum), Mac OS X (10.5.7), 15in, 2.93, 7200 MacBook, iPhone 2G/3G, iPod Classic/Nano/Touch Airport Ext/2Exp
  • Erwin Hensens Level 1 Level 1 (0 points)
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    Jun 10, 2009 5:24 AM (in response to tonyf)
    unfortunately it didn't work for me...so the problem remains
    Imac core II duo, Mac OS X (10.5.7)
  • schalliol Level 1 Level 1 (0 points)
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    Jun 10, 2009 6:51 AM (in response to tonyf)
    This worked for me! It seems like a problem that should be able to be resolved without that workaround (maybe in 10.6). I didn't have to hold down the home button.
    MacBook Pro 2.8, Mac Pro 2007, Mac Pro 2008, Mac OS X (10.5.7), Both Mac Pros running RAIDs
  • Erwin Hensens Level 1 Level 1 (0 points)
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    Jun 11, 2009 12:35 PM (in response to tonyf)
    OK finally success!
    thanks to a few of my colleagues, they only had to connect my iPhone (displays only to connect with iTunes) into their window based computers.
    iTunes instantly recognised my iPhone and started to restore it, frankly without any problem at all....that really surprised me.

    when i later on my iPhone connected with my iMac, iTunes (V8.2) also recognised the phone.
    I didn't dear to restore it to my old settings (i'll wait until OS 3.0) but i managed to sync al the apps which i bought before....
    Fingers crossed when OS 3.0 is released
    Imac core II duo, Mac OS X (10.5.7)
  • Huy Calculating status...
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    Jun 11, 2009 7:12 PM (in response to Erwin Hensens)
    I am also having this problem.

    None of the solutions above have worked.

    I am stuck with an iPhone that cannot be activated.
  • nikulr Level 1 Level 1 (15 points)
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    Jun 12, 2009 1:33 PM (in response to Huy)
    Go to the Genius Bar and have them activate it.
    MacBook Pro (Aluminum), Mac OS X (10.5.7), 15in, 2.93, 7200 MacBook, iPhone 2G/3G, iPod Classic/Nano/Touch Airport Ext/2Exp
  • Don Ayer Calculating status...
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    Jun 13, 2009 12:37 PM (in response to tonyf)
    Are any of you running Little Snitch? I'd told it to block the connections for some unknown process called "OCSPD". At some point I had block that connection, not knowing what it was or what it was calling home for. Once I'd deleted that rule, this error went away and my iPhone restored just fine.
  • tedshipper Calculating status...
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    Jun 15, 2009 11:31 AM (in response to tonyf)
    i had this problem too when i was running through a proxy at work. shut the proxy off and everything worked out fine.
    Macbook, Mac OS X (10.5.7)
  • SherryR75 Calculating status...
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    Jun 18, 2009 6:31 AM (in response to Don Ayer)
    Don, you RULE! I was starting to freak out because my iphone would not activate after I downloaded the new 3.0 software. I tried the keychain repair and a permissions repair on my disk and.... Little-freakin-snitch!!! That was it. You are AWESOME! Thanks.
    Macbook Pro
  • Tlazzari7 Calculating status...
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    Jun 18, 2009 7:02 PM (in response to Don Ayer)
    The tip on Little Snitch worked for me!! Thanks!

    Apple just told me it was their servers. I was supposed to wait until 3 am and then try it again.

    You just saved me several hours of sleep!!
    IMac 24", Mac OS X (10.5.6)
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