iphone will not connect to iTunes

Question

Level 1

30 points

iphone will not connect to iTunes

I have an iphone G3. It has suddenly started to only allow emergency calls and shows the connect to iTunes images on screen (USB + arrow + ItUnes). It is fully charged. When I try to connect the phone to iTunes, I simply get an unknown error message: "An unknown error occurred (-9807) Please try again later." I have restored the iphone and still get the same messsage. From searching around the forums, I thought error -9807 was specific to Windows/iTunes problems. Is it dead? Luckily the phone is still in warranty.

Powerbook G4, Mac OS X (10.3.x)

Posted on Jun 8, 2009 1:32 PM

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Answer 1

Jun 9, 2009 1:23 PM in response to tonyf

Same problem here!
Last week everything used to be fine.
Now i can't connect to itunes either...show same message "n unknown error occurred (-9807) Please try again later."

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Answer 2

Jun 9, 2009 8:46 PM in response to tonyf

I also just started seeing this, and it's quite problematic!

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Answer 3

nikulr

Level 1

16 points

Jun 9, 2009 9:42 PM in response to tonyf

Have you tried to uninstall iTunes, restart, then reinstall?

Make sure you go through add/remove programs

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Answer 4

tonyf Author

Level 1

30 points

Jun 9, 2009 10:16 PM in response to tonyf

I spoke to apple support and found a way to correct this. I created a new login account on my mac, logged in under the new name, restarted iPhone, holding the home button down until it appeared in iTunes. Once iTunes recognized the iPhone in the new login, I logged out leaving the phone plugged in. I then logged back in in my usual name & then restored the phone from backup. Apple support was very helpful - but they didn't recognize the error code!
Thanks for all the comments and suggestions.

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Answer 5

Jun 10, 2009 5:24 AM in response to tonyf

unfortunately it didn't work for me...so the problem remains

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Answer 6

Jun 10, 2009 6:51 AM in response to tonyf

This worked for me! It seems like a problem that should be able to be resolved without that workaround (maybe in 10.6). I didn't have to hold down the home button.

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Answer 7

Jun 11, 2009 12:35 PM in response to tonyf

OK finally success!
thanks to a few of my colleagues, they only had to connect my iPhone (displays only to connect with iTunes) into their window based computers.
iTunes instantly recognised my iPhone and started to restore it, frankly without any problem at all....that really surprised me.

when i later on my iPhone connected with my iMac, iTunes (V8.2) also recognised the phone.
I didn't dear to restore it to my old settings (i'll wait until OS 3.0) but i managed to sync al the apps which i bought before....
Fingers crossed when OS 3.0 is released

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Answer 8

Huy

Level 1

5 points

Jun 11, 2009 7:12 PM in response to Erwin Hensens

I am also having this problem.

None of the solutions above have worked.

I am stuck with an iPhone that cannot be activated.

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Answer 9

nikulr

Level 1

16 points

Jun 12, 2009 1:33 PM in response to Huy

Go to the Genius Bar and have them activate it.

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Answer 10

Don Ayer

Level 1

47 points

Jun 13, 2009 12:37 PM in response to tonyf

Are any of you running Little Snitch? I'd told it to block the connections for some unknown process called "OCSPD". At some point I had block that connection, not knowing what it was or what it was calling home for. Once I'd deleted that rule, this error went away and my iPhone restored just fine.

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Answer 11

Jun 15, 2009 11:31 AM in response to tonyf

i had this problem too when i was running through a proxy at work. shut the proxy off and everything worked out fine.

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Answer 12

tonyf Author

Level 1

30 points

Jun 17, 2009 2:01 PM in response to tonyf

This seems to be an ongoing problem. Having sorted it out once, it re-appeared again when upgrading to version 3 of the iphone software. I had to go through the whole procedure 2 or 3 times before it seemed to sort itself out. I'm not very confident that it won't happen again, either. Very frustrating.

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Answer 13

Jun 18, 2009 6:31 AM in response to Don Ayer

Don, you RULE! I was starting to freak out because my iphone would not activate after I downloaded the new 3.0 software. I tried the keychain repair and a permissions repair on my disk and.... Little-freakin-snitch!!! That was it. You are AWESOME! Thanks.

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Answer 14

Jun 18, 2009 7:02 PM in response to Don Ayer

The tip on Little Snitch worked for me!! Thanks!

Apple just told me it was their servers. I was supposed to wait until 3 am and then try it again.

You just saved me several hours of sleep!!

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Answer 15

Jun 19, 2009 5:53 AM in response to Tlazzari7

Little Snitch for me too, was getting the 9807 error but switched off Snitch made it work, now activating. 🙂

Thanks man.

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