Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Repeated authorization of computer when connecting iPod

First of all, I am using a first generation iPod touch running on 2.2.1 and using iTunes 8.2.

The problem that I am having is as follows:

Every time I connect my iPod touch to my computer, it will open iTunes and it seems as if it were going to sync. It goes though the backing up process and then it stops and this message comes up:

*"This computer is no longer authorized for applications that are installed on the iPod. Would you like to authorize this computer for items purchased from the iTunes Store?"*
*+Sub-note: "If you do not authorize this computer, 50 applications, including "AIM", and their data will be deleted from this iPod."+*

So, every time I click on Authorize and sign in, it comes up with a window saying:
*"This computer is already authorized"*
*+Sub-note: "Including this one, you have authorized one computer out of your available 5"+*

I click OK and it goes through the process of syncing my iPod.

However, even without disconnecting my iPod, I can close iTunes and reopen it to see that the exact same thing happens again (iTunes prompting me to authorize the computer).

This is getting really old and I cannot find a solution to my problem. I have checked the following:
- I have never purchased anything or downloaded anything on more than 1 account
- I have deleted the SC Info folder
- I have tried de-authorizing and re-authorizing

Any other ideas on how to fix this problem would be awesome!
Thanks!

Message was edited by: walexm311

Message was edited by: walexm311

macbook, Mac OS X (10.5.7)

Posted on Jun 9, 2009 1:24 PM

Reply
37 replies

Jul 16, 2009 9:19 PM in response to walexm311

UPDATE:

- I emailed back and fourth between a man at the iTunes store, but he was unable to fix the problem so he directed me to technical support over the phone

- Technical support was also unable to fix the problem and he suggested completely erasing iTunes from the computer and re-installing it. So I followed the directions gave on the Support site to fully delete iTunes and then I re-installed it. Surprise Surprise, it still did NOT fix the problem! AGHH This is so frustrating!

Jul 29, 2009 10:17 PM in response to walexm311

Are you in a country that has free downlaods of the week? Can you get one of them and play it? Sometimes playing one of the latest songs fixes the DRM stuff.




If you right-click > Get Info on that AIM app, on the Summary tab does anything look weird about the Purchased By or Account Name? As compared to an app it doesn't think it has to delete.



I suggest emailing back to that Apple employee and ask that this issue be escalated, because reinstalling had no effect, nor did deleting the SC Info folder. They will probably just tell you to redownload it again ; )
Which I guess is OK for some apps, but you'd lose all the stats or entered data from some of them, depending on the app.

Jul 31, 2009 7:57 AM in response to Katrina S.

Thanks for the reply, but sad to say I have tried this and it didn't work. The weird thing is that when I got the iPhone, I gave the old iPod touch (the one that was originally having this problem) to my girlfriend and I completely restored the iPod. She then had to create an apple ID and then synced it up with her computer. Even after the restore and syncing it with a different computer and different apple ID, she still had this same problem. My father also has an iPhone and he says that he has the same problem too. He also syncs it to a different computer. So that's 3 different devices, synced with 3 different computers, and we are all having the same problem. This has to be a problem with iTunes because none of us have ever logged into our apple accounts on any of the other computers. This problem may seem small, but it is so annoying!

Sep 9, 2009 4:25 PM in response to walexm311

UPDATE: I upgraded my itunes to iTunes 9, and my iPhone software to 3.1. The iPhone update failed and I had to restore my iPhone. It re-synced from one of my backups after the update and sure enough the problem still exists! I really wish apple would recognize this problem and send out a fix for it since it looks like a lot of people are constantly having this problem and no one is being able to fix it.

Oct 4, 2009 9:02 PM in response to walexm311

Hi, I've had the same problem than you. I'm running Windows 7, so, I don't know if this might help you but, it doesn't harm anyone.

I just run iTunes in admin mode. And like magic it worked. I spent all the day to fix this thing...

Anyway, maybe this'll help.

Sorry for the bad english, I'm not a native speaker.

J.

Oct 9, 2009 12:17 AM in response to walexm311

I am having the same issue after migrating to Snow Leopard. I'm on iTunes 9.0.1.

It has been almost a month now that I have not been able to play purchased DRM songs on my Macbook Pro or on my iPod touch.

I have also tried all the known suggestions, to no avail. I have also found Apple support to be unknowledgeable, unresponsive, and useless.

Oct 9, 2009 1:00 AM in response to vishalk

I'm having the same problem. It started after upgrading to iTunes 9.

I had been using iTunes 7 on a windows vista for a couple of years, always using the same user ID to purchase music and I have only one iPod (ipod Video).
I decided to finally upgrade to iTunes 9. I was a bit worried about the authorizations, since I knew I had already authorized 5 computers, 4 of them of which I no longer are in possession of.
After installing 9.0.0.70, I was quite relieved, as it gave me the opportunity to de-authorize old computers from any PC(I don't think this was possible on earlier versions..?).
But as said, I also have to authorize items that I have bought on iTunes every time I start iTunes. There is no problem playing the songs from my iPod.

Any solution greatly appreciated!

Nov 1, 2009 1:21 PM in response to papa_ayres

Me too. Very frustrating. I only have 2 computers and 1 iPod, I don't know how the **** I'm up to 4 authorizations. And there's no "deauthorize all" button on my account page in iTunes 9. Forgive me, but I don't have a lot of time to fiddle with the program, I just need a quick answer so I can use the new Home Sharing function to share music between my iMac and Macbook Pro.

Repeated authorization of computer when connecting iPod

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.