Does anyone has experience with Dynafix repair?

MrTerryG,

I wish I could tell you of a happy and joyful experience. However, I'm afraid my story won't put your mind at ease.

Since I bought my iPhone last summer, my vibration-function was very loud. I wasn't aware that this was abnormal until I heard a colleague's iPhone vibrating much softer, more than half a year later.

I first tried to bring in my iPhone in a local Apple Store, but they told me I had to bring it in at Mobistar, since I bought it there.
When I took it back, I saw a very thin hairline fracture at the simcard tray. This happened when I had -carefully- removed the simcard to bring in the iPhone.

I brought in my phone at Mobistar, describing the hairline fracture and vibration problem. They sent it to Dynafix.
2 weeks later, I went to the Mobistar Center, and they told me I had 3 choices:
1. Pay 282€ and get a new iPhone in return
2. Pay 40€ to get it back unrepaired
3. Tell them to throw away the phone

They said that the damage wasn't covered by the warranty. After that, they showed me a picture, taken by Dynafix. I couldn't believe my eyes, the hairline fracture wasn't just a hairline fracture anymore, and suddenly there were much more fractures! I don't know what they did with my phone, but it looks awful now.

I sent emails to Dynafix, but their replies were not covering the point (as if they only read half of the mail).

I called and mailed Apple and Mobistar too, and both ends advised me to send letters, because there were much more similar complaints.

So that's what I'm going to do tomorrow.

It's really really sad, because this rules out buying new iPhones from Mobistar, because as long as they have a contract with Dynafix, you have an almost certain chance of being scr*wed by the repair company.

I hope you haven't sent in your iPhone, because my advice is: take detailed pics of your phone first, and have them signed by the salesman in your local store where you are bringing it in.

Kind regards,

codus

BTW, if you speak dutch, just type 'klachten Dynafix' (=complaints Dynafix) in google. You'll get over 500 results...

After a week and 2 days, only Apple has responded to my letters.
They said it's up to Mobistar to take care of this, but Apple will give me a giftcard for the online shop.
Very nice of them, but I doubt it'll be 282 euro's.

Now I'm waiting for Mobistar to answer the letter. The store literally wrote 'Hairline fracture' on the damage description, and I've got a copy of it, so even if Dynafix says it's not a hairline fracture (because they manhandled my iPhone...), Mobistar should give me a repaired iPhone.
The belgian consumer organisation (Test Aankoop) advised me to sue them if they won't do it for free. I hope it doesn't come to that, but I've had just enough of the crap they keep pulling.

I'm doing research before sending in my 3G too. As of last week my home button isn't responding like it should be and I also only heard about horror stories.

I will do as recommended and take A LOT of detailed pictures and print those out tommorow and then take these along 2 times = once for me signed by me and the store manager and once to send along with the Iphone.

There are absolutely no cracks, the only visual thing they can point out is a little scratch on my screen, but that common user damage and not by dropping or wathever... Happy I keep it in a case and my pocket all the time!

We'll see what happens, but I have no intention whatsoever to pay for a service/fault that occurs within the 12 months of guarantee period. ( Unless they upgrade to 3Gs, but I won't believe they'll do that )

TerryG, what was the problem exactly with your iPhone?

Hmm, maybe with interior flaws they're more willing to repair or replace. Exterior damage is probably easier to make money out of.

Anyway, I still haven't got any news from mobistar. It's been 2 months since I brought my iPhone to the shop, and almost a month since I sent the letters.
Mobistar keeps saying 'you can be sure they will contact you', but they can't tell me when...

Many many phonecalls later, the only answer I got (that matters) from mobistar is that the commercial service is dealing with this between them and Dynafix...

I called with customer care, customer support, mobistar service center, and some number where you can make complaints. Calling all those numbers made one thing very clear to me: Mobistar is **** internally. All those people are complaining about the other people I called with, and one mobistar-guy even said "The way Mobistar is selling iPhone is very shifty"...

I brought in my iPhone mid-may, thinking that, if they give me a new device, I still have time until the end of July (when my guarantee expired) to test if there are no production flaws in that device, but seeing that the guarantee already expired this week...

I'll try to send a letter to the CEO of Mobistar, and hope to get somewhere...