14 Replies Latest reply: Jun 12, 2009 3:02 AM by Matthew Bailey1
headox Level 1 Level 1
Hi, has anyone experienced problems running Safari 4 and the BBC iplayer? All I get is a blank screen; YouTube plays fine. Any ideas?

Mac OS X (10.5.7)
  • ScotMij Level 7 Level 7
    Spotted your question - BBC iPlayer working here with Safari 4. Rather stop-start but looks like traffic and local contention issue. Sorry cannot be more helpful.
  • Klaus1 Level 8 Level 8
    Ditto what Scott said.

    Try the lower bandwidth version - no buffering on that.

    (At this moment dear old BT are only giving me 3.5 of my 'up to 8Mb/sec' download speed!)
  • headox Level 1 Level 1
    Thanks guys. Actually, I don't even get to the screen that has the click to play icon (everything else is there). Very strange! Any further suggestions greatly appreciated.
  • Klaus1 Level 8 Level 8
    Have you downloaded the latest version of iPlayer Desktop?
  • The Mossie Level 1 Level 1
    I have the same problem, was working fine with the Beta but after upgrading I just have the blank space where the Flash content should be. Other web sites with Flash seem to work OK.
  • Matthew Bailey1 Level 1 Level 1
    Same here, not just iPlayer though, but any Flash content throughout BBC site...

    Is this due to Safari being "too new" or a more interesting problem?
  • headox Level 1 Level 1
    Hi guys, just tried iplayer again and, strangely, Safari 4 seems to work with iplayer now.
  • Matthew Bailey1 Level 1 Level 1
    Still absolutely nothing for me?

    Are you using Safari 4.0 not Safari 4.0 Beta?

    I have updated Flash, and have tried changing the User-Agent all to no-avail...

    OK this is really weird, just downloaded a fresh clean version of Firefox 3.0.11 and that doesn't work either, re-downloaded the Flash installer and still no luck. I am confused now, how can an upgrade in Safari break Firefox support too?

    Message was edited by: Matthew Bailey1
  • Daniel1Bell Level 1 Level 1
    I also have exactly the same problem since downloading Safari 4 on both machines. The normal player flash window just doesn't seem to open at all (blank space). Have tried Opera as well with exactly the same result.
  • Matthew Bailey1 Level 1 Level 1
    Upon further investigation, I think this is a problem at the BBC end with both Mac and Windows users troubled, across a range of browsers (IE, Safari and Firefox)...

    Seems odd but I guess the BBC have been having some problems.
  • Christopher Howls Level 1 Level 1
    I have a similar problem with iPlayer. I also can't see the flash content on the BBC news website. I can view Youtube and flash content on other sites. No amount of reinstalling of flash, resetting of cache or restarting of machine helps. All the javascript plugin options are on. However I have experimented on different machines in different locations and come up with weird results:

    Unable to view iPlayer, flash in BBC news:
    MacBook Pro 17", 10.5.7, Safari 4.0, location at home.
    MacBook Pro 15", 10.5.7. Safari 4.0, location at home*.

    Able to view iPlayer, flash in BBC news:
    PowerBook 15", 10.5.6, Safari 3.x, location at home.
    MacBook Pro 15", 10.5.7. Safari 4.0, location at work, different ISP provider*.

    I have the same results when trying to view the same content on the same machines all using Firefox v3.0.

    The strange thing is that the starred MacBook Pros are the same machine with no changes except location (and no I didn't manually reset my location, I just plugged it in without even a reset of Safari). Therefore my version of this bug appears to be a combination of things: older machines with previous versions of OS X/Safari work at home, newer ones/configurations don't. But at least one of the same new configurations do work in a different location.....

    Hence unless the ISP is somehow differentiating between old and new versions of software/machines for viewing just the BBC, something is rather weird.....

    If I get time, and this doesn't get fixed, I may bring the other two machines in to work to complete the logic table.
  • Johannes de Vilder Level 1 Level 1
    I made the upgrade to safari 4 two days ago and have the same problem with BBC, inpossible to watch the videos. On CNN the flash player is working fine.
    I made an upgrade on "Flip4Mac" still not working.
    Is there someone who can help me?
  • kxjack Level 1 Level 1
    I am having the same problems and it happened stright after I downloaded the official safari 4 update, the beta I had was fine. I now get a message on the pop up radio console for both firefox and safari telling me to switch on javascript and video boxes either in iplayer or embedded in news are just blank holes.

    Can anyone list the javascript/flash files which I should restore using time machine?

    I am using an older macbook pro 17inch 2.33ghz
  • Matthew Bailey1 Level 1 Level 1
    iPlayer has just started working again for me... problems at the BBC I think.