How to get a refund for an iTunes gift card

Thanks for your reply. I'm not confident I can get a refund, knowing how Apple is about such things.

Tried to buy some songs tonight from iTunes, first time. Had already entered my account info and the gift card no. iTunes showed the credit, but when I went to buy, (I went thru the whole procedure), nothing happened. The songs are still in my shopping basket. I thought it would download the songs, use up the gift card and bill the balance to my credit card. But nothing. Feeling like I'm getting ripped off by Apple!

I was taken to a page showing my account information, with a "Done" button at the bottom. I clicked on Done. If I remember right, it sent me back to my still full shopping cart. No confirmation of purchase appeared. No message of any kind appeared. I went thru this drill twice. The shopping cart still shows my items, and my $15 credit from my gift card still shows (though rather useless at this point). And I don't see any "Purchased Items" area that I'm told should be there. I probably should mention this is my first purchase from iTunes. Certainly not my first, or 100th, online purchase.

I've already invested more time in this than it's worth. I've read online that Apple never gives refunds on gift cards. If that's the case, then I need to hear that from them so I can tell them what I think of them, warn my family and friends never to buy iTunes gift cards again, and move on. I tried to contact them last night but it was too late. I plan on calling them today to verify their policy. If they refuse to give my son's money back, I consider it outright theft.

Thanks for you reply. I had already done that, and did get a reply. Before replying to them, I tried downloading again, and this time (the third), it went through without a hitch.