Please help with Canon MP980 Setup?

Question

Please help with Canon MP980 Setup?

Hi there,

Just took my brand-new Canon Pixma MP980 out of the box and have run the setup disc but I can't complete the setup because the printer doesn't appear in the list in the Canon IJ Network Tool window.

I think the problem might be that my wireless network (I use a Linksys router, model WRT54G) isn't aware of the printer. I have no idea how to get my printer and my network to talk to each other! I've tried WPS setup... I followed the push button instructions (told the printer to "listen" and then pressed the button on the router) but it timed out. As for PIN setup, I have no idea where to enter a PIN. I am comfortable editing settings for the router if need be (192.168.1.1 etc.) Can anyone help?

Take care,

Chris

iMac 24" (August 2007), Mac OS X (10.5.4)

Posted on Jun 12, 2009 12:29 AM

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Answer 1

PAHU

Level 6

16,717 points

Jun 12, 2009 12:39 AM in response to ChrisVandergaag

Hello Chris.

You need to connect the MP980 to the Mac via USB first, so that you can configure the wireless network settings in the 980. After this has completed, you can disconnect the USB cable and then complete the printer queue add by using the Canon IJ Network menu.

PaHu

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Answer 2

Jun 12, 2009 12:50 AM in response to PAHU

ah, I had heard something to this effect, but I wasn't sure... thanks Pahu, I'll give it a try.

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Answer 3

Jun 12, 2009 1:30 AM in response to PAHU

Pahu,

When I added the printer via the Canon IJ network menus, things appeared to work... the menu in the 980 now has information about my wireless network, and an IP address (starting with 192.168) and I was even able to initiate a test print with the USB cable disconnected... progress right? 🙂

However, when I try to print anything (web page, pdf), I quickly get "printer off-line" in the print queue window.

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Answer 4

Jun 12, 2009 1:31 AM in response to ChrisVandergaag

p.s. I use WPA and a password to protect my wireless network, not sure if this matters.

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Answer 5

PAHU

Level 6

16,717 points

Jun 12, 2009 1:56 AM in response to ChrisVandergaag

WPA with password should be fine. I'm using WPA2 with TKIP encryption with my MP980.

If the machine has acquired an IP address on the same subnet as the Mac then that indicates that you have communication between the two devices.

Did you turn off the power before disconnecting the USB cable? Even if you did, I would be inclined to turn off the power again for several seconds and then turn it back on.

If the print job still fails to go through after this, then with the printer queue open, click on Printer > Log & History (in the menu bar). This will open the cups error log which provides us with information about the print job. You should see your attempted print job and the error, indicated at the beginning of the line by a capital E. Copy the information for one or two failed jobs back here for me.

Also, with the printer queue open, click the Utility icon to open the Canon IJ Printer Utility. Change the top menu to Network and select the MP980. Now click the Network Settings tab. This will open the Canon IJ Network Tool. In the menubar, select View > Network Information. Click Copy All Information and then paste this back here also.

PaHu

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Answer 6

Jun 12, 2009 2:24 AM in response to PAHU

Pahu,

Error log, after a couple of failed attempts, shows a lot of this:

I [12/Jun/2009:02:17:19 -0700] New printer "Canon MP980_series___Vivian_Macdonaldb_9sMacBook" added by "chris".
E [12/Jun/2009:02:17:20 -0700] PID 986 (/usr/libexec/cups/daemon/cups-deviced) crashed on signal 9!
I [12/Jun/2009:02:17:20 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
I [12/Jun/2009:02:17:27 -0700] [Job ???] Request file type is application/pdf.
I [12/Jun/2009:02:17:27 -0700] [Job 2] File of type application/pdf queued by "chris".
I [12/Jun/2009:02:17:27 -0700] [Job 2] Queued on "Canon MP980_series___Vivian_Macdonaldb_9sMacBook" by "chris".
I [12/Jun/2009:02:17:27 -0700] [Job 2] Started backend /usr/libexec/cups/backend/mdns (PID 999)
E [12/Jun/2009:02:17:27 -0700] [Job 2] Unknown printer error (offline-error)!
N [12/Jun/2009:02:17:28 -0700] [Job 2] Print file accepted - job ID 7.
E [12/Jun/2009:02:17:28 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:29 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:31 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:34 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:38 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:43 -0700] [Job 2] Unknown printer error (offline-error)!
I [12/Jun/2009:02:17:45 -0700] [Job 2] Held by "chris".
I [12/Jun/2009:02:17:47 -0700] [Job 2] Released by "chris".
I [12/Jun/2009:02:17:49 -0700] [Job 2] Started backend /usr/libexec/cups/backend/mdns (PID 1003)
E [12/Jun/2009:02:17:49 -0700] [Job 2] Unknown printer error (offline-error)!
N [12/Jun/2009:02:17:50 -0700] [Job 2] Print file accepted - job ID 8.
E [12/Jun/2009:02:17:50 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:51 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:53 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:17:56 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:00 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:05 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:11 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:18 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:26 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:35 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:45 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:46 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:48 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:51 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:18:55 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:00 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:06 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:13 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:21 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:30 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:40 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:41 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:43 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:46 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:50 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:19:55 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:01 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:08 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:16 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:25 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:35 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:36 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:38 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:41 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:45 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:50 -0700] [Job 2] Unknown printer error (offline-error)!
E [12/Jun/2009:02:20:56 -0700] [Job 2] Unknown printer error (offline-error)!

And Network information shows this:

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date . . . . . . . . . . . . . . : 2009/Jun/12 02:22:43

(02)Model. . . . . . . . . . . . . . : MP980 series
(03)Printer. . . . . . . . . . . : MP980 series
(05)Scanner. . . . . . . . . . . : N/A
----------------------------------------
Application Info.
----------------------------------------
(14)Application Name . . . . . . . . : Utilities
(15)Application Version. . . . . . . : 2.6.6
(16)Printer. . . . . . . . . . . . . : MP980 series (Wireless)

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer. . . . . . . . . . . . . : MP980 series
(22)Firmware Version . . . . . . . . : 1.020

Wireless LAN
(23)Wireless LAN Enabled . . : YES
(24)Standard . . . . . . . . : 802.11g
(25)AirPort ID . . . . . . . : 00:00:85:EA:4A:18

(26)Network Type . . . . . . : Infrastructure
(27)SSID . . . . . . . . . . : erp
(29)Encryption ON. . . . . . : YES
(30)Encryption Type. . . . . : TKIP
(31)Authentication . . . . . : WPA-Personal
(32)Attached Information . . : 13 character Passphrase

(33)Link Status. . . . . . . : Active
(34)Signal Level . . . . . . : 86%
(35)Link Quality . . . . . . : 98%

TCP/IP
(36)Mode . . . . . . . . . . : Auto
(37)IP Address . . . . . . . : 192.168.1.123
(38)Subnet Mask. . . . . . . : 255.255.255.0
(39)Router . . . . . . . . . : 192.168.1.1

(47)Admin Password ON. . . . . . . . : YES
Printer Access Control
(50)Device Status. . . . . . . . . . : Available
Printer User Name
(51)Wireless Name. . . . . . :
========================================

Note: this is while attempting from my other Mac, there are 2 on the network. But I got almost exactly the same errors on the other machine.

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Answer 7

Jun 12, 2009 2:34 AM in response to ChrisVandergaag

when I check from the other machine I get slightly more detailed errors:

I [12/Jun/2009:02:31:43 -0700] [Job ???] Request file type is application/pdf.
I [12/Jun/2009:02:31:43 -0700] [Job 11] Adding start banner page "none".
I [12/Jun/2009:02:31:43 -0700] [Job 11] Adding end banner page "none".
I [12/Jun/2009:02:31:43 -0700] [Job 11] File of type application/pdf queued by "vivian".
I [12/Jun/2009:02:31:43 -0700] [Job 11] Queued on "Canon MP980series" by "vivian".
I [12/Jun/2009:02:31:43 -0700] [Job 11] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 1988)
I [12/Jun/2009:02:31:43 -0700] [Job 11] Started filter /Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/ Contents/MacOS/Raster2CanonIJ (PID 1989)
I [12/Jun/2009:02:31:43 -0700] [Job 11] Started backend /usr/libexec/cups/backend/usb (PID 1990)
E [12/Jun/2009:02:31:47 -0700] PID 1980 (/Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle /Contents/MacOS/Raster2CanonIJ) stopped with status 1!
I [12/Jun/2009:02:31:47 -0700] Hint: Try setting the LogLevel to "debug" to find out more.

and Network Information:

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date . . . . . . . . . . . . . . : 2009/Jun/12 02:34:29

(02)Model. . . . . . . . . . . . . . : MP980 series
(03)Printer. . . . . . . . . . . : MP980 series
(05)Scanner. . . . . . . . . . . : N/A
----------------------------------------
Application Info.
----------------------------------------
(14)Application Name . . . . . . . . : Utilities
(15)Application Version. . . . . . . : 2.6.6
(16)Printer. . . . . . . . . . . . . : MP980 series (Wireless)

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer. . . . . . . . . . . . . : MP980 series
(22)Firmware Version . . . . . . . . : 1.020

Wireless LAN
(23)Wireless LAN Enabled . . : YES
(24)Standard . . . . . . . . : 802.11g
(25)AirPort ID . . . . . . . : 00:00:85:EA:4A:18

(26)Network Type . . . . . . : Infrastructure
(27)SSID . . . . . . . . . . : erp
(29)Encryption ON. . . . . . : YES
(30)Encryption Type. . . . . : TKIP
(31)Authentication . . . . . : WPA-Personal
(32)Attached Information . . : 13 character Passphrase

(33)Link Status. . . . . . . : Active
(34)Signal Level . . . . . . : 83%
(35)Link Quality . . . . . . : 94%

TCP/IP
(36)Mode . . . . . . . . . . : Auto
(37)IP Address . . . . . . . : 192.168.1.123
(38)Subnet Mask. . . . . . . : 255.255.255.0
(39)Router . . . . . . . . . : 192.168.1.1

(47)Admin Password ON. . . . . . . . : YES
Printer Access Control
(50)Device Status. . . . . . . . . . : Available
Printer User Name
(51)Wireless Name. . . . . . :
========================================

Reply

Answer 8

PAHU

Level 6

16,717 points

Jun 12, 2009 3:47 AM in response to ChrisVandergaag

Hi Chris,

Looking at the two logs, it seems that you have added the printer the wrong way.

The first log from your Mac shows that it is actually connecting to the printer via Vivian's Mac, rather than connecting directly to the MP980 via wireless.

You can see this via the following entry in the first log.

New printer "Canon MP980_series___Vivian_Macdonaldb_9sMacBook"

By comparison, my connection directly from Mac to the MP980 via wireless looks like this.

New printer "MP980 series__00_00_85_ec_96_60" added by "pahu"

The second log from Vivian's Mac confirms that the printer is connected via USB, as indicated by;

Started backend /usr/libexec/cups/backend/usb

So you need to make a decision as to how you want to connect to this printer. If you want to keep it connected to Vivian's Mac via USB, then on your Mac you would add the printer via the Default browser view, not via the More Printers > Canon IJ Network.

But if you want to connect to the printer directly via wireless, which would be better because Vivian's Mac would not have to be powered on for you to print to the MP980, then you will have to disconnect it from the USB port of Vivian's Mac and then add the printer via the Canon IJ Network menu.

PaHu

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Answer 9

Jun 12, 2009 8:39 AM in response to PAHU

PaHu, many kudos and thanks! I just successfully printed from my mac. I noticed that the printer seemed to be tethered to Vivian's computer before, I've changed that at my end.

So to add it to her computer properly, it's just a matter of which pref pane button I add it through?

In any case, on my Mac I just deleted the printer from the Print & Fax pref pane, and re-added it via the Canon IJ Network menu and now it works great.

We have a linux computer that would like to share the printer as well, getting this to work is a separate headache 🙂

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Answer 10

PAHU

Level 6

16,717 points

Jun 12, 2009 9:29 PM in response to ChrisVandergaag

Hi Chris. I have a feeling you cannot have the printer connected to one Mac via USB and another Mac via wireless. I'd have to wait until I got back to work to confirm this, but since she already has it connected via USB and I assume it is not printing, then this would confirm my thoughts.

If you wanted to get the Linux computer involved, the best setup would be to have the printer connected via Ethernet to the wireless router. Then the Mac's and Linux PC could connect without having to go via each others USB connection.

PaHu

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