canon mp480 not printing via bluetooth in leopard

Question

Level 1

2 points

canon mp480 not printing via bluetooth in leopard

i got a canon mp480 with my imac a couple months ago. saw that i could use it vis bluetooth, so added a dongle, and set it up in leopard. the operating systems sees the printer and added it, but when i tried to print somthing, i got this:

Error Number : 311 Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error.

the printer works fine via usb, and my fiance managed to print via bluetooth in XP without any kind of problems. its annoying to have to sit this thing on my desk to use. is there something i'm missing or tips to get this working correct.

24" imac, Mac OS X (10.5.7)

Posted on Jun 12, 2009 11:11 PM

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Answer 1

PAHU

Level 6

16,717 points

Jun 13, 2009 12:34 AM in response to t0fu apple

Sounds like you are using the Canon v10.6 CUPS driver, which does not support Bluetooth printing and will give you the 311 error.

So you need to install the other Canon MP480 driver, version 7.7.0. After you have installed it, you can create another Bluetooth print queue, but this time ensure you select 'Canon IJ Printer' in the Print Using menu.

PaHu

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Answer 2

t0fu apple Author

Level 1

2 points

Jun 22, 2009 12:41 AM in response to PAHU

i tried the new drivers by deleting drivers in library/printers, restarted, installed 7.7.0 drivers, restarted, and still does not work. i'm not getting a "306 A communication error has occured..."

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Answer 3

PAHU

Level 6

16,717 points

Jun 22, 2009 1:05 AM in response to t0fu apple

To add the printer queue, you should be using the Bluetooth Setup Assistant, via the menubar > Bluetooth > Setup Bluetooth Device and selecting Printer. Did you use this method or something else to add the printer queue?

PaHu

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Answer 4

lj_san

Level 1

0 points

Jun 24, 2009 12:54 PM in response to PAHU

I have the exact same problem. I downloaded the drivers you suggested, but don't have the option to select the "lj" Canon. It recognizes the printer as a mp480 Canon series xxx. When I attempt to print to it via Bluetooh it says "connection succesful" followed by "printing." The LCD on the printer will light up but after a few minutes of nothing else happening I get the 311 error message.

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Answer 5

PAHU

Level 6

16,717 points

Jun 24, 2009 3:24 PM in response to lj_san

lj_san wrote:
When I attempt to print to it via Bluetooh it says "connection succesful" followed by "printing." The LCD on the printer will light up but after a few minutes of nothing else happening I get the 311 error message.

This is exactly the symptom of using the CUPS driver.

If you have installed the v7 driver, as opposed to just downloading it and not running the installer, then you should Canon IJ Printer in the Print Using menu after selecting the MP480 while in the Bluetooth - Add Printer view.

If you only see Canon MP480 Series, then v7 has not installed correctly. I suggest you restart your Mac and try adding the printer queue again. Until you can get Canon IJ Printer in the Print Using menu after selecting the MP480, you won't be able to print via Bluetooth.

PaHu

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Answer 6

lj_san

Level 1

0 points

Jun 24, 2009 5:08 PM in response to PAHU

It works!!! I had to delete/re-add the printer a few times but now it works perfectly. Thanks!!!

(BTW, I'm using a generic Bluetooth USB connected to the printer that cost $6. No need to spend the $50 Canon charges for theirs)

Thanks again, PaHu!

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Answer 7

thezoom

Level 1

7 points

Jun 24, 2009 8:14 PM in response to lj_san

hey guys, just came across this thread.. yeah i don't want to get the overpriced canon **-30 bluetooth adapter. does anybody know a working generic brand.. if you could post a link to one on amazon, that would be great. btw, thanks for the comments on the print driver.. didn't even know i'd have this problem yet. i'm going to replace the driver now. thanks!

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Answer 8

lj_san

Level 1

0 points

Jun 25, 2009 6:54 AM in response to thezoom

Amazon has a ton of cheap Bluetooth USB 2.0 dongles. I use a Dekcell purchased from buy . com.

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Answer 9

begentle

Level 1

0 points

Jun 25, 2009 10:36 AM in response to t0fu apple

With many thanks to suggestions in this thread, I, too, finally got my MP480 printing via bluetooth. Wooo wooo!!

Next issue, is it possible to also scan via bluetooth? Any suggestions? Thanks,

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Answer 10

Jul 9, 2009 4:19 PM in response to t0fu apple

if your having trouble and you have loaded the first driver, do the reset printer thing when you right click on a printer in the systems preference box, it helped me when I got stuck

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