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Apple Complaints Department

43648 Views 8 Replies Latest reply: Jul 12, 2009 9:16 PM by BlooGoo RSS
BlooGoo Calculating status...
Currently Being Moderated
Jun 13, 2009 7:50 PM
I'm looking to write into Apple with a formal complaint regarding service that I've received over the past 2 months, and I can't find an address for a "complaints department", or a name to address my complaint to. I have a list of the executive profiles, but I don't think those would be the best people to write to (although they might be ...).

I'm looking for the name of a complaint department manager, and an address that I can send my letter to. Does anyone know where to find one, or who I can contact? Would the Apple Customer Care line be the best option?
MacBook 2 GHz Intel Core Duo, Mac OS X (10.4.10)
  • Carolyn Samit Level 10 Level 10 (84,245 points)
    Currently Being Moderated
    Jun 13, 2009 7:59 PM (in response to BlooGoo)
    HI,

    Can you elaborate here... *"write into Apple with a formal complaint regarding service that I've received over the past 2 months, "*

    What kind of service and where?






    Carolyn
    Intel iMac 2.66GHz PBG4SDrive iBook4 10.4 Toshiba WinXP Airport Extreme, Mac OS X (10.5.7), WirelessMM Airport Wacom Intuos Tablet iLife 09 DW and TTPro Epson Olympus
  • nme4u Calculating status...
    Currently Being Moderated
    Jun 13, 2009 10:15 PM (in response to BlooGoo)
    i don't know the address, lots and lots of peep here know but they'd have to admit then they work for......well. if you just addressed an envelope to apple in cupertino, ca it would get there. that is of course if that where the headquarters is. no really the postal service would probably get it there.

    and yes i agree the support is crappy, but so is everyone elses. i would not want a customer support job.
    spelling doesn't seem to matter any more so i wont bother., Mac OS X (10.5.7)
  • laundry bleach Level 5 Level 5 (6,875 points)
    Currently Being Moderated
    Jun 15, 2009 8:33 AM (in response to BlooGoo)
    The address for Apple's corporate HQ is:

    Apple, Inc.
    1 Infinite Loop
    Cupertino, CA 95014

    You can also contact Apple (if in the USA) by calling 800-275-2273. In other countries, see [this page|http://www.apple.com/support/contact/phone_contacts.html].

    Best of luck.
    PM G5, MBP 17", iMac 20", iPod 5G 30GB, iPod Nano, iPhone, Mac OS X (10.5.7), AirPort Extreme (802.11n) WDS with AirPort Express
  • kdd25 Level 2 Level 2 (255 points)
    Currently Being Moderated
    Jun 15, 2009 3:23 PM (in response to BlooGoo)
    If you call the Apple Customer Care line and ask to speak to a representative in the Customer Relations department they will transfer for you. The representatives are extremely nice and usually take good care of you.
    MacBook, Mac OS X (10.4.11)
  • baccalad Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 12, 2009 9:51 AM (in response to BlooGoo)
    to be honest i think that you might get a complimentary itunes card or something you know
    windows laptop, Windows Vista

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