8 Replies Latest reply: Jul 12, 2009 9:16 PM by BlooGoo
BlooGoo Level 1 (0 points)
I'm looking to write into Apple with a formal complaint regarding service that I've received over the past 2 months, and I can't find an address for a "complaints department", or a name to address my complaint to. I have a list of the executive profiles, but I don't think those would be the best people to write to (although they might be ...).

I'm looking for the name of a complaint department manager, and an address that I can send my letter to. Does anyone know where to find one, or who I can contact? Would the Apple Customer Care line be the best option?

MacBook 2 GHz Intel Core Duo, Mac OS X (10.4.10)
  • Carolyn Samit Level 10 (103,365 points)

    Can you elaborate here... *"write into Apple with a formal complaint regarding service that I've received over the past 2 months, "*

    What kind of service and where?

  • BlooGoo Level 1 (0 points)
    My battery wasn't holding a charge and the Wi-Fi wasn't connecting properly. I phoned the Customer Care Line and was told to bring the computer into a service center. It took 2 months for everything to be taken care of in terms of service and I want to complain.
  • nme4u Level 1 (0 points)
    i don't know the address, lots and lots of peep here know but they'd have to admit then they work for......well. if you just addressed an envelope to apple in cupertino, ca it would get there. that is of course if that where the headquarters is. no really the postal service would probably get it there.

    and yes i agree the support is crappy, but so is everyone elses. i would not want a customer support job.
  • laundry bleach Level 5 (6,925 points)
    The address for Apple's corporate HQ is:

    Apple, Inc.
    1 Infinite Loop
    Cupertino, CA 95014

    You can also contact Apple (if in the USA) by calling 800-275-2273. In other countries, see [this page|http://www.apple.com/support/contact/phone_contacts.html].

    Best of luck.
  • kdd25 Level 2 (255 points)
    If you call the Apple Customer Care line and ask to speak to a representative in the Customer Relations department they will transfer for you. The representatives are extremely nice and usually take good care of you.
  • BlooGoo Level 1 (0 points)
    I just ended up sending a complaint letter to three of the big brass in Cupertino. Hopefully I'll get a response
  • baccalad Level 1 (35 points)
    to be honest i think that you might get a complimentary itunes card or something you know
  • BlooGoo Level 1 (0 points)
    Something's better than nothing!