12 Replies Latest reply: Jul 31, 2009 11:41 AM by Ralph Johns (UK)
Jeffrey Britton Level 1 Level 1 (0 points)
Hey,
Recently my ichat hasn't been working correctly. When I try to sign on the window comes up and says I am online, but none of my buddies are showing and the groups I have set are not there. Basically, it is a ichat window but it is completely blank all it has is my name, picture, status, and personal i sight. Everything else is not showing up. This is a new computer that I got this year. What do you think I should do?

Mac osx, Mac OS X (10.5.7)
  • Baby Boomer (USofA) Level 9 Level 9 (56,290 points)
    To Apple Discussions!


    Depending on which version you are using, you should post in one of the following forums:

    iChat and iChat Sharing Forums

    iChat AV Forums







  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)
    Has this changed ?

    Several people across the world and different ISPs reported this on the 16th for a few hours



    10:13 PM Wednesday; June 17, 2009
  • camilobetan1982 Level 1 Level 1 (0 points)
    Hi
    I've been trying to use ichat, from other locations besides my house and it works, but when I try to use it from my house, it doesn't allow me to make video nor audio chats, messaging works though.
    I contacted my ISP and they said every works fine, I use Skype and it works fine, Ichat doesn't provides any error, it only says "unespected error ocurred, do you want to send it to apple?"
    Is there somebody who can help me, there is no problem with the router since I connect it directly to the modem ant it doesn't work either,
    I have an static IP adrees, is there anything else I can do, Please help since I need Ichat to improve the quality of the video conferences.....
    Thank you!!!
  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)
    Hi,

    Can you look in two places ?

    1) your Home Folder/Library/Logs/iChatConnectionErrors
    Go Manually to this folder.
    Is there anything dated and timed at the time of your last attempt at home ?
    If so can you post it here ? (Stop at the line that says "Binary Images for iChat"

    2) Go to Applications/Utilities
    Open Console
    Use the item top left to reveal the Log List
    Open the ~/Library/Logs item
    In there open Crash Reporter
    In that sub list should be iChat if it "Unexpectedly Quit"
    If there is one there Can you copy and post that here ?

    On the whole iChat should not act any differently at one location with a modem or router than it does somewhere else in terms of quitting suddenly.

    However I once had someone contact me who said he could crash my iChat.
    In starting and Audio Only chat or Video Chat these appeared to be what he could do.
    After some testing and initial disagreement on his side about the cause, he came back and said that he had changed him modem and the issue had gone away. (He was no longer crashing other peoples iChat apps - The modem was faulty and failing).

    That would seem to suggest a Buddy you contact has something about a modem or router that your iChat does not like when at your house.
    A Broader view would be that something possibly about your Network (Modem or router) is the issue.

    What make of modem are you using (seeing you have removed the router at times) ?
    How is it set up for iChat ?
    Do you have any control over this device ?

    Is the Static IP from the ISP ?
    Or is it a Static Routing IP layout to your LAN for any routing device ?



    8:38 PM Wednesday; July 29, 2009
  • camilobetan1982 Level 1 Level 1 (0 points)
    Thank you for your support Ralph.
    Here is the log you requested, the static IP adress is from the ISP.
    I will ask for a change on the modem, If there is something else I can do Please tell me.
    The Ichat is working under the standard config, Thank you again for your support.

    Date/Time: 2009-07-28 22:12:38.868 +0200
    OS Version: 10.5.7 (Build 9J61)
    Report Version: 4

    iChat Connection Log:
    2009-07-28 22:11:49 +0200: AVChat started with ID 3630526345.
    2009-07-28 22:11:49 +0200: camilobetan1982@mac.com1: State change from AVChatNoState to AVChatStateWaiting.
    2009-07-28 22:11:50 +0200: 0x10204c70: State change from AVChatNoState to AVChatStateInvited.
    2009-07-28 22:11:56 +0200: 0x10204c70: State change from AVChatStateInvited to AVChatStateConnecting.
    2009-07-28 22:11:56 +0200: camilobetan1982@mac.com1: State change from AVChatStateWaiting to AVChatStateConnecting.
    2009-07-28 22:12:16 +0200: 0x10204c70: State change from AVChatStateConnecting to AVChatStateEnded.
    2009-07-28 22:12:16 +0200: 0x10204c70: Error -8 (Did not receive a response from 0x10204c70.)
    2009-07-28 22:12:16 +0200: camilobetan1982@mac.com1: State change from AVChatStateConnecting to AVChatStateEnded.
    2009-07-28 22:12:16 +0200: camilobetan1982@mac.com1: Error -8 (Did not receive a response from 0x10204c70.)

    Video Conference Error Report:
    14.765532 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    []
    16.766282 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    []


    Video Conference Support Report:
    0.616878 @Video Conference/VCInitiateConference.m:1584 type=2 (00000000/0)
    [Connection Data for call id: 1 returns 1
    ]
    []
    6.748028 @Video Conference/VCInitiateConference.m:1599 type=2 (00000000/0)
    [Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
    ]
    []
    6.751735 @Video Conference/VCInitiateConference.m:1703 type=2 (00000000/0)
    [Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
    []
    12.764478 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK7da173213ccc5673
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1484757484
    Call-ID: e9cce7b2-7bb2-11de-8082-98e881e34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 407

    v=0
    o=Camilo 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []
    13.265118 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK7da173213ccc5673
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1484757484
    Call-ID: e9cce7b2-7bb2-11de-8082-98e881e34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 407

    v=0
    o=Camilo 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []
    14.265685 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK7da173213ccc5673
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1484757484
    Call-ID: e9cce7b2-7bb2-11de-8082-98e881e34012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 407

    v=0
    o=Camilo 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []
    14.766533 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:55850 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK5256f0700c3fe315
    Max-Forwards: 70
    To: "u0" <sip:user@rip:55850>
    From: "0" <sip:user@lip:16402>;tag=1642438238
    Call-ID: eafe68ea-7bb2-11de-8082-a38af1c94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 409

    v=0
    o=Camilo 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []
    15.267494 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:55850 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK5256f0700c3fe315
    Max-Forwards: 70
    To: "u0" <sip:user@rip:55850>
    From: "0" <sip:user@lip:16402>;tag=1642438238
    Call-ID: eafe68ea-7bb2-11de-8082-a38af1c94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 409

    v=0
    o=Camilo 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []
    16.267940 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:55850 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK5256f0700c3fe315
    Max-Forwards: 70
    To: "u0" <sip:user@rip:55850>
    From: "0" <sip:user@lip:16402>;tag=1642438238
    Call-ID: eafe68ea-7bb2-11de-8082-a38af1c94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@sip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 409

    v=0
    o=Camilo 0 0 IN IP4 sip
    s=0
    c=IN IP4 sip
    b=AS:2147483647
    t=0 0
    a=hwi:1092:2:1830
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    []


    Video Conference User Report:
    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    []
    17.029927 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 120 bytes of local IP and port data (3 entries). Remote data was 0 bytes (0 entries).
    ]
    []
  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)
    Hi,

    Ok so it is an Communication Error not a crash.

    In fact it is an Error 8 Error code Log.

    There are a couple or more of things to try first.

    1) Go to System Preferences > Quicktime > Streaming tab and set the drop down to 1.5Mps
    iChat will need to be Restarted if Open to "See" the new speed.
    The Automatic setting is read by iChat as only 384 k and can cause Error 8, although Error 22 is more common.

    2) Go to System Preferences > Security > Firewall
    Do Not Use Essential Apps here as iChat is Not an Essential App. If using Allow Specific apps add iChat to the List at the bottom.

    Where this section shows a the two square brackets iChat normally reports it has received a PING

    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3819759181
    ]
    [] <<<<<---- AT this Point</i>
    13.265118 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip:16402 SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK7da173213ccc5673
    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>


    Your Log does not show this
    2a) Check if using Allow Specific Apps that in the Advanced Button that Stealth is Not On.

    3) In system Preferences > Sharing make sure Internet Sharing is Off.
    3a) If this was set to On by Installing Parallels then also go to System Preferences > Network and turn the two VPNs that have been Added to Off (you will need to go to Parallels to set it to get it's Own IP from your routing device).

    4) We need to know the make and model of the modem.
    If you know how to access it's set up pages then make sure it is not Blocking Responses to Internet (Anonymous) Pings

    5) If the modem routes then you will need to open or allow ports that iChat uses.
    There are 65535 ports in total.
    Those up to 1024 are open in most domestic devices.
    iChat uses ones above this.
    UPnP (Universal Plug and Play) is the easiest to set up as it is an Enable/Disable setting.

    6) There can be issues if the Modem and the router route.
    Again knowing makes and models will help.
    A symptom can be that the SIP rip if changes port as shown in this section

    R[INVITE sip:user@rip:55850 SIP/2.0
    Via: SIP/2.0/UDP sip:16402;branch=z9hG4bK5256f0700c3fe315
    Max-Forwards: 70
    To: "u0" <sip:user@rip:<b>55850
    >




    9:41 PM Wednesday; July 29, 2009

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  • camilobetan1982 Level 1 Level 1 (0 points)
    Hi Again, And thank you for your help,

    The modem is a
    thomson ST510V6.
    Thomson Telecom.

    I already Checked on the quiktime speed And set it up as told, internet sharing is of, and the stealth mode is inactive, still not working, don't know how to access the modem config,

    already asked the ISP for a modem change, but they insist it is working well.

    Thank you for your support!

    Thank you
  • camilobetan1982 Level 1 Level 1 (0 points)
    The router is a
    linksys wrt54g
    But as I stated before even connected directly to the modem it doesn't work.
  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)
    Hi,

    This is the important post of the two you have made since my last one.

    Go to the shops and buy a new modem.
    Do Not pass Go to not collect 200 of whatever you use where you are.

    Thomson-Alcatel modems up until Version 5 firmware were very nice modems to use with iChat
    I had a 510v4 which came with Version 3.9 firmware which I updated to 4.2.5 (there was a version 5/2/7 that was ok as well)

    Up to this point the Binding that Thomson put on SIP data to make it use port 5060 could be fully taken Off in an Unbinding Process.
    See here http://www.ralphjohns.co.uk/page4a.html#_text

    After version 5 firmware this Binding could no longer be undone fully.

    Rough figures
    Pre version 4.2.9 without the Unbinding, out of 50 Buddies you would get 10 you could Video chat to all the time, 10 now and then Buddies, and 30 not at all - a 10:10:30 split.
    Doing the Unbinding gave you success with all.

    After version 5 Firmware even doing the Unbinding only gives you a 15:10:25 split on those same 50 Buddies.
    This may just give you the Buddies you want to do Video chats with

    <hr>
    The Above applies if you are using the Modem as a Router as well
    If you are it could also be causing you other issues as the ports need to be opened in both devices.

    I would set the Thomson-Alcatel to Bridge Mode so that it is not routing and it will get around the SIP binding issue.

    You may need to find your Users Manual or download it from the Thomson site.



    8:59 PM Thursday; July 30, 2009

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  • camilobetan1982 Level 1 Level 1 (0 points)
    Hi

    These are the modems that I've seen so far
    Wich one will do it???

    1. Thomson Speed touch

    2. Siemens gigaset sx762

    3. Thomson (Not speed Touch) TG585V7

    Thanks again for your help!
  • Defcom(UK) Level 6 Level 6 (15,355 points)
  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)
    Like Defcom I would go for a Netgear.

    Of the three the two Thomsons are basically a No-no.



    7:41 PM Friday; July 31, 2009

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"