USB device not recognized
I'll try to make this detailed and as brief as possible.
I purchased an iPod Nano in December 2007 as a gift, and two weeks later purchased an iPod classic for myself. The ipod classic is not the problem.
The iPod Nano was working fine up until December 2008, when I purchased a gift card to download music, only to find out that Windows XP no longer recognized the iPod nano. The exact error message I receive is:
"USB Device Not Recognized - One of the USB devices attached to the computer has malfunctioned, and Windows does not recognize it."
I've noticed that this seems to be a very common problem with iPod Nanos after anywhere of 6 months to a little over a year of owning them. Lots of posts on this but no solutions. Why isn't Apple doing anything to fix these for what I think should be for no support fee? Since it is happening to what appears to be a high volume of iPod Nanos that haven't been owned for a long period of time.
Things that I have tried to troubleshoot this issue:
Tried connecting the ipod Nano to another Windows XP computer, also a Windows Vista and still receive the same error.
Tried using another iPod USB cable (the ones specifically designed for the iPods by Apple and not some knock offs). Still the same error.
The 5 steps.
Went on to the Microsoft website and tried various things they suggested in their knowledge base. Note: I don't believe this is a Microsoft issue.
Even called the Apple tech support to make sure I was doing the 5 steps correctly.
Windows has no problems recognizing my iPod Classic and an older iPod that I won in a contest in 2004 when they are connected.
One more thing I forgot to mention, I am able to recharge the battery on the iPod nano, just not able to get the computer to recognize it to update it.
Is there anything else I can try before spending $70 on another tech support call?
Message was edited by: ipod_classic29
I purchased an iPod Nano in December 2007 as a gift, and two weeks later purchased an iPod classic for myself. The ipod classic is not the problem.
The iPod Nano was working fine up until December 2008, when I purchased a gift card to download music, only to find out that Windows XP no longer recognized the iPod nano. The exact error message I receive is:
"USB Device Not Recognized - One of the USB devices attached to the computer has malfunctioned, and Windows does not recognize it."
I've noticed that this seems to be a very common problem with iPod Nanos after anywhere of 6 months to a little over a year of owning them. Lots of posts on this but no solutions. Why isn't Apple doing anything to fix these for what I think should be for no support fee? Since it is happening to what appears to be a high volume of iPod Nanos that haven't been owned for a long period of time.
Things that I have tried to troubleshoot this issue:
Tried connecting the ipod Nano to another Windows XP computer, also a Windows Vista and still receive the same error.
Tried using another iPod USB cable (the ones specifically designed for the iPods by Apple and not some knock offs). Still the same error.
The 5 steps.
Went on to the Microsoft website and tried various things they suggested in their knowledge base. Note: I don't believe this is a Microsoft issue.
Even called the Apple tech support to make sure I was doing the 5 steps correctly.
Windows has no problems recognizing my iPod Classic and an older iPod that I won in a contest in 2004 when they are connected.
One more thing I forgot to mention, I am able to recharge the battery on the iPod nano, just not able to get the computer to recognize it to update it.
Is there anything else I can try before spending $70 on another tech support call?
Message was edited by: ipod_classic29
Sony VAIO, Windows XP
