Remove "Download available"??

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Level 1

93 points

Remove "Download available"??

Purchase a TV show long ago. I don't need the HD version and it's too large for my connection. It's just stuck there forever. Do I have to download it to get rid of it??
(I wish I was given a choice, rather then downloading 2GB overall...)

Sadly, the iTunes support page does not have any category to this problem, and there's no way of submitting a problem not listed in the support list. You have to fit a category and sub-category before getting an option to contact them, and it's very limited. No option like "My problem is not listed".

Any ideas?
(I'm submitting a feedback to Apple as well)

iMac, Mac OS X (10.5.7), Logic 8.0.2 | 2GB RAM | MT4 | PreSonus Firebox

Posted on Jun 16, 2009 10:48 AM

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Answer 1

Best reply

Mike Johnson12

Level 5

6,549 points

Jun 17, 2009 9:23 PM in response to RodBauer

Try this page and at the bottom is an option to seek assistance for another problem via 'e-mail' - Contact Us

http://www.apple.com/support/itunes/store/download/

MJ

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Answer 2

RodBauer Author

Level 1

93 points

Jun 18, 2009 10:47 PM in response to Mike Johnson12

Thanks MJ!

I didn't try that actually... It seems there's only a way to report a file 'not downloading'. My problems is the opposite. But you may be right, I just didn't try it.

After talking with Applecare, they recommend submitting it under a somewhat related category (I believe under "transaction problem"), and just write down my actual problem.

And sure enough, 15 minutes later, problem was solved, file was removed, peace and happiness ensue. 🙂

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Answer 3

Jul 9, 2009 2:47 PM in response to RodBauer

Ran into a similar issue myself today, and just posted my experiences in a related thread:

http://discussions.apple.com/thread.jspa?messageID=9795968#9795968

Hope this helps others out there.

Electronically yours,
Erik

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