Previous 1 2 Next 19 Replies Latest reply: Dec 20, 2009 3:11 PM by cylzzha Go to original post
  • caracariad Level 1 Level 1 (0 points)
    Hello all,

    I'm a United Kingdom o2 user and I've just remedied my "could not activate cellular data network" problem after viewing this forum.

    I had upgraded my 3g i-phone using the apple store as an app I wanted needed it. After that I could not use safari even though I could use the downloaded apps. I used the wonderful advice posted on this forum and it worked. If any of you need it this is the advice I followed:

    "You will need to go to - Settings > General > Network > Cellular Data Network...

    Under ‘Cellular Data’ you will see that ‘APN’ says ‘idata.o2.co.uk’... If you are on Pay & Go then ‘APN’ needs to read ‘payandgo.o2.co.uk’ or if you are Pay Monthly then ‘APN’ needs to read ‘mobile.o2.co.uk’... There is no need to change either ‘username’ or ‘password’... Also you can leave the ‘Visual Voicemail’ settings as they are..."

    After all this do not touch the reset button otherwise you go back to the 'idata.o2.co.uk' setting....just use the back arrow at the top left of the page and all is gr8!!!

    Thanks so much. This must have been good advice as I'm a technophobe, but my saving grace is I'm willing to google!!

    Cheers,
    Cara.
  • Elbereth_uk Level 1 Level 1 (0 points)
    If anyone from the UK is having this problem then here’s how to fix it:

    You will need to go to - Settings > General > Network > Cellular Data Network...

    Under ‘Cellular Data’ you will see that ‘APN’ says ‘idata.o2.co.uk’... If you are on Pay & Go then ‘APN’ needs to read ‘payandgo.o2.co.uk’ or if you are Pay Monthly then ‘APN’ needs to read ‘mobile.o2.co.uk’... There is no need to change either ‘username’ or ‘password’... Also you can leave the ‘Visual Voicemail’ settings as they are...



    Thanks so much, that did work for me and enabled my iPhone after 4 months again to the internet!
  • fashionshaz Level 1 Level 1 (0 points)
    Thanks so nuch for this post. I have been panicking today as I only had my I phone for 2 weeks and this morning suddenly would not go onto the internet. I have just seen this post and within a minute my i phone is working again. Happy Days!!!!
  • Aristocles Level 1 Level 1 (0 points)
    +1
  • cylzzha Level 1 Level 1 (0 points)
    Hi, I had this problem today, anyway, thx very much!!!just change idata to moblie, too easy...!!!O2 should reply on this issue for customers!!!!
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