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Stuck on "Verifying iPhone software..."

14475 Views 24 Replies Latest reply: Jun 19, 2009 6:30 PM by cajunprincess79 RSS
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jljrrneuman Calculating status...
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Jun 17, 2009 5:49 PM
Hey, I downloaded the update no problem this morning, it installed apparently then it went to "Verifying updated iPhone software..." and it stayed on that... for hours. I eventually restarted my computer to see if that would help. It had me restore my iPhone, which I did, and it went through its little process and now I am stuck on "Verifying iPhone software..." is there any fix to this? I am running Windows XP and iTunes is completely up to date.

Thanks!
  • cajunprincess79 Calculating status...
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    Jun 17, 2009 8:56 PM (in response to jljrrneuman)
    I wish someone could help i have the same issue
    i got to download 3.0 software and the my phone is stuck in verifying iphone software
    Dell, Windows XP
  • redxk8 Level 1 Level 1 (90 points)
    Currently Being Moderated
    Jun 17, 2009 9:08 PM (in response to cajunprincess79)
    Did you follow the step in one of the earlier posts of shutting down your internet connection as the software download was extracting and then turning the Internet connection back on only after you saw the Apple logo and the progress bar beneath it? That worked perfectly for me.
    15 inch MacBook Pro, Mac OS X (10.5.1), 2.8-24" iMac; 2.4-24" iMac; 8G iPhone; MacBook Air; Apple TV; 13" MB; Mac Mini
  • cajunprincess79 Level 1 Level 1 (5 points)
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    Jun 17, 2009 9:41 PM (in response to redxk8)
    *at this point i am livid i have been to the apple store 2 times in the last teo months because of this problem both times when i have come home i have been able to re sync my iphonen with music and such but not being able to restore stinks the store is 2 hours away and really can't be going everytime this happens any help*


    *i have un-installed itunes and re-installed and done the same with apple mobile device*


    *does anyone have these problems and what can be done has anyone had help over the phone with apple and was is good quaility help*
    Dell, Windows XP
  • legalyaya Calculating status...
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    Jun 17, 2009 10:19 PM (in response to cajunprincess79)
    This now makes the 3rd update I've had this problem with! Very frustrating. Only way I know to resolve this is to go to Apple Store and have them update the iPhone. You then have to go home and sync your phone with your iTunes to get all your info back, i.e. contacts, music, etc.
    Windows XP
  • cajunprincess79 Level 1 Level 1 (5 points)
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    Jun 17, 2009 10:50 PM (in response to legalyaya)
    yeah i figured just one more try i am re-installing itunes again maybe i will be luckly i dont even care if i have 3.0 software at this point just want my phone
    Dell, Windows XP
  • legalyaya Level 1 Level 1 (0 points)
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    Jun 17, 2009 11:32 PM (in response to cajunprincess79)
    Please let me know if reinstalling iTunes resolves the problem. Otherwise, its off to the Apple Store tomorrow and absolutely no phone available for the night.
    Windows XP
  • bbacon75 Calculating status...
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    Jun 18, 2009 9:55 AM (in response to jljrrneuman)
    I had a similar problem last year when the 3G's came out and the 2.0 update. It stuck at the same point I remember. When it timed out I was left with a iPhone that didn't do anything. I had to go to work so I wasn't able to do anything for about 12 hours, but when I reconnected again I re-downloaded the update and everything went fine. I had heard that others had the same problem, and believed part of the problem was too many people downloading the update at the same time. When I did it the second time, which was 24 hours after the release, it went smoothly. This time I didn't have a problem with the update but with the phone running warm, Edge network inaccessible and battery draining quickly.
  • mobycat Calculating status...
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    Jun 18, 2009 11:43 AM (in response to jljrrneuman)
    I have had this same problem with EVERY update to my phone. It's absolutely ridiculous for Apple to ask me to reinstall iTunes as a possible solution.

    At least this time I was a little smarter - I scheduled a Genius Bar appointment before I even started the update, because I knew in the end I would have to go to the store.
  • cajunprincess79 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 18, 2009 4:37 PM (in response to jljrrneuman)
    well got up this morning sent an app. at apple store 2 hours away luckly they had one open so i went in and they were able to restore phone with 3.0 update so nice i think from now on i will just wait til i can go to apple store
    Dell, Windows XP
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