iPhone is lost while syncing with iTunes

Question

Level 1

0 points

iPhone is lost while syncing with iTunes

Hi there,

for the longest time my iPhone hasnt been very friendly when syncing with iTunes.
It often disconnects, the iPhone plays that "I'm connected" sound out of nothing, then a few seconds later iTunes hangs and displays various error messages like "can't sync the device '', there is none" or so (in German of course, sorry for my bad translation).

Here's what Console.app tells me:

18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
18.06.09 20:56:42 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
18.06.09 20:57:55 com.apple.usbmuxd[404] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
18.06.09 20:57:55 com.apple.usbmuxd[404] MuxClearPipeStall device is gone
18.06.09 20:57:55 com.apple.usbmuxd[404] MuxReceivedUSBData couldn't clear pipe stall (0xe00002cd), giving up on this interface

18.06.09 20:57:56 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
18.06.09 20:57:56 [0x0-0xe00e].com.apple.systemuiserver[226] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500
18.06.09 20:57:57 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
18.06.09 20:57:57 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10af80 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
18.06.09 20:57:58 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10c0f0 (iTunes/com.apple.iTunes) requesting attach to 0x1:32498 failed, no such device
18.06.09 20:58:13 com.apple.usbmuxd[404] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
18.06.09 20:57:57 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: receive_message: Could not receive size of message: 0 Unknown error: 0
18.06.09 20:57:57 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
18.06.09 20:57:58 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
18.06.09 20:57:58 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 1: Device not configured
18.06.09 20:57:59 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: send_message: Could not send message size: Bad file descriptor
18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: lockssl_handshake: SSL handshake controlled failure 0: SSL ERRORSYSCALL (Early EOF reached)
18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: AMDeviceStartSession: Could not start session: kAMDInvalidPairRecordError
18.06.09 20:58:13 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: sendmessage: Could not send message size 342: Broken pipe
18.06.09 20:58:13 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|DeviceLinkListener.c:_setMobileDeviceValue| ERROR: Could not start session with device: InvalidPairRecord (92)
18.06.09 20:58:13 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x1fa150 [0xa05101a0]>{type = mutable, count = 2, capacity = 3, pairs = (
1 : <CFString 0x130fb0 [0xa05101a0]>{contents = "DisableTethered"} = <CFBoolean 0xa05103f8 [0xa05101a0]>{value = false}
2 : <CFString 0x1fa1e0 [0xa05101a0]>{contents = "SyncingOS"} = <CFString 0x133e8 [0xa05101a0]>{contents = "OSX"}
)}) in lockdown for com.apple.Contacts (Contacts): -402653092
18.06.09 20:58:17 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:17 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:21 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:25 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:25 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:29 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[460] 460:2684798752|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3c335fe6df52bd23e4723e99731ad5602fe67640. Assuming there are no disabled data classes.
18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: disable_sigpipe: Could not disable SIGPIPE on socket
18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: disable_sigpipe: Could not disable SIGPIPE on socket
18.06.09 20:58:29 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10ae00 (iTunes/com.apple.iTunes) requesting attach to 0x2:32498 failed, no such device
18.06.09 20:58:29 com.apple.usbmuxd[404] HandleUSBMuxConnect Client 0x10ae00 (iTunes/com.apple.iTunes) requesting attach to 0x2:32498 failed, no such device
18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: connect_toport: Could not connect to USB mux port 32498 for device 2: Device not configured
18.06.09 20:58:29 [0x0-0x25025].com.apple.iTunes[457] MobileDevice: receive_message: Could not receive size of message: 0 No such file or directory
18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|IPodCrashReportTool.m:_cancelCopySubmitCrashReports| ERROR: No crash report copier running for target 3c335fe6df52bd23e4723e99731ad5602fe67640
18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|IPodCrashReportTool.m:_cancelCopySubmitCrashReports| ERROR: No crash report copier running for target 3c335fe6df52bd23e4723e99731ad5602fe67640
18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640
18.06.09 20:58:34 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640
18.06.09 20:58:37 /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/Resources/MDCrashReportTool[473] 473:2684798752|CrashReportCopierPrivate.m:-[CrashReportCopierPrivate device]| ERROR: Could not find a device with UID 3c335fe6df52bd23e4723e99731ad5602fe67640

(note: the items after 20:58:17 are after I physically disconnected the iPhone)

This has long been a problem for me (since I had it), I've been re-installing iTunes for several times - it only got better once when I had 8.1 fresh reinstalled, but that's history now since there's iOS 3.0 and iTunes 8.2.

I've also checked this post: http://discussions.apple.com/thread.jspa?threadID=1988855&start=0&tstart=0
The error messages are not quite the same, it also didn't fix my problem. Have removed all stuff from MobileDeviceService and MobileDevice.framework and so on rebooted afterwards, reinstalled iTunes 8.2 - nothing helps - it only keeps getting worse.

What can I do to make my iPhone sync again!?

Thanks in advance,
mat.i.am

MacBook Pro, Mac OS X (10.5.7), iPhone 3G, 3.0, iTunes 8.2

Posted on Jun 18, 2009 12:16 PM

Reply

Answer 1

iVmichael

Level 6

13,740 points

Jun 18, 2009 3:52 PM in response to mat.i.am

Welcome to Apple Discussions 🙂

1. Have you tried resetting the iPhone ?

2. Have you tried a different cable to connect it ?

Reply

Answer 2

mat.i.am Author

Level 1

0 points

Jun 19, 2009 1:14 AM in response to iVmichael

Hi Michael,

yes, both of them don't seem to help, had to reset my iPhone because of another bug some weeks ago, didn't help for this issue and the old iPod cable doesn't work either.

Cheers,
mat.i.am

Reply

Answer 3

VanessaP

Level 1

8 points

Jun 19, 2009 1:56 PM in response to mat.i.am

Hi there

I have exactly the same problem (same error messages on the console - although off course device nb and port differ). No way I can sync my Notes between my iPhone and my MacBookPro

Tried about every other solution from available posts.... This is getting rather frustrating. Any Idea besides "Factory rest"???

Thanks

Cheers

Vanessa

Reply

Answer 4

mat.i.am Author

Level 1

0 points

Jun 21, 2009 2:17 AM in response to mat.i.am

Actually my MacBook Pro model is a "Early 2008" (MacBookPro4,1), sorry for posting in the wrong forum. But does it make any difference at all?

@Vanessa: what MBP model do you have? Also the 4,1 or the Unibody?

Cheers,
mat.i.am

Reply

Answer 5

Jul 6, 2009 7:47 PM in response to mat.i.am

Sometimes, I connect the iPhone 3GS (32G) and everything works as I expect; the Mac sees the phone as connected until I pull the cable. Other times, the connection lasts just a few minutes. Here are console entries from the latest instance.

First, when the phone was plugged in, I got:

7/6/09 9:21:12 PM [0x0-0x9009].com.apple.systemuiserver[153] DigiHub:sendChargingCommandToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
7/6/09 9:21:12 PM [0x0-0x9009].com.apple.systemuiserver[153] DigiHub:sendChargingCommandToDevice sending command with sleep: 0, wake 500

At the time the connection was lost, I got:

7/6/09 9:29:25 PM com.apple.usbmuxd[31] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
7/6/09 9:29:25 PM com.apple.usbmuxd[31] MuxTCPSendRST MuxInterfaceSend failed: 0xffffffff
7/6/09 9:29:25 PM [0x0-0x681681].com.apple.iTunes[32065] MobileDevice: send_message: Could not send message size: Broken pipe
7/6/09 9:29:25 PM [0x0-0x681681].com.apple.iTunes[32065] MobileDevice: receive_message: Could not receive size of message: -1 Bad file descriptor

A couple messages were replicated, I assume because they were sent to multiple logs and I was getting this from the "All Messages" display.

Hope this gets fixed soon. It's almost as irritating as not having a todo list. 🙂

Ron.

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Answer 6

Jul 10, 2009 6:01 AM in response to Ronald Heiby

Plugged phone in this morning and Console shows the following messages:

7/10/09 7:54:52 AM com.apple.usbmuxd[31] MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
7/10/09 7:54:52 AM com.apple.usbmuxd[31] MuxTCPSendRST MuxInterfaceSend failed: 0xffffffff
7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|DeviceLinkListener.c:_setMobileDeviceValue| ERROR: Could not start session with device: InvalidPairRecord (92)
7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x30eac0 [0xa03361a0]>{type = mutable, count = 2, capacity = 3, pairs = (
1 : <CFString 0x30eaa0 [0xa03361a0]>{contents = "DisableTethered"} = <CFNumber 0x10f000 [0xa03361a0]>{value = +1, type = kCFNumberSInt32Type}
2 : <CFString 0x126720 [0xa03361a0]>{contents = "SyncingOS"} = <CFString 0x133d8 [0xa03361a0]>{contents = "iPhone"}
)}) in lockdown for com.apple.Bookmarks (Bookmarks): -402653092
7/10/09 7:54:52 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not set tethered sync info (<CFDictionary 0x30eac0 [0xa03361a0]>{type = mutable, count = 2, capacity = 3, pairs = (
1 : <CFString 0x30eaa0 [0xa03361a0]>{contents = "DisableTethered"} = <CFNumber 0x10f000 [0xa03361a0]>{value = +1, type = kCFNumberSInt32Type}
2 : <CFString 0x126720 [0xa03361a0]>{contents = "SyncingOS"} = <CFString 0x133d8 [0xa03361a0]>{contents = "iPhone"}
)}) in lockdown for com.apple.Bookmarks (Bookmarks): -402653092
7/10/09 7:54:54 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
7/10/09 7:54:54 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
7/10/09 7:54:56 AM /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Apple MobileDeviceHelper.app/Contents/MacOS/AppleMobileDeviceHelper[290] 290:2692392736|AppleMobileDeviceHelper.m:_setTetheredSyncLockdownInfoForTarget| ERROR: Could not find a device with the target identifier 3411946e713a2b2e0ac342d8faa77da5d4c7da0a. Assuming there are no disabled data classes.
7/10/09 7:54:52 AM [0x0-0x20020].com.apple.iTunes[284] MobileDevice: lockssl_handshake: SSL handshake controlled failure 0: SSL ERRORSYSCALL (Early EOF reached)
7/10/09 7:54:52 AM [0x0-0x20020].com.apple.iTunes[284] MobileDevice: send_message: Could not send message size: Broken pipe

Reply

Answer 7

Jul 10, 2009 6:10 AM in response to Ronald Heiby

Oops. Missed the last 2 lines (one a dup of the last one from the previous reply).

7/10/09 7:54:56 AM [0x0-0x20020].com.apple.iTunes[284] MobileDevice: receive_message: Could not receive size of message: -1 Bad file descriptor

Reply

Answer 8

adrenth

Level 1

0 points

Jul 13, 2009 10:44 AM in response to mat.i.am

He there, i've got the same problem here. It seems that more users got this problem lately. When did it happen?

(also see my post: http://discussions.apple.com/thread.jspa?threadID=2079104&tstart=0)

When I connect my iPhone, boot up my iMac and starting iTunes. iTunes will hang. When i disconnect my iPhone the following lines will be written to the system.log

Jul 13 19:35:31 iMac com.apple.usbmuxd[14]: MuxClearPipeStall Can't clear pipe stall 2. Error: 0xe00002ed
Jul 13 19:35:31 iMac [0x0-0x18018].com.apple.iTunes[198]: MobileDevice: send_message: Could not send message size: Broken pipe
Jul 13 19:35:31 iMac [0x0-0x18018].com.apple.iTunes[198]: MobileDevice: receive_message: Could not receive size of message: -1 Bad file descriptor
Jul 13 19:35:31 iMac [0x0-0x18018].com.apple.iTunes[198]: MobileDevice: sendmessage: Could not securely send message size 406: SSL ERRORSYSCALL errno (Broken pipe)

I really don't find any solution, and i don't want to do a factory reset. I don't know if my backup can be restored. Please apple help us!

Reply

Answer 9

Jul 16, 2009 1:21 AM in response to mat.i.am

Hi,
I am experiencing the same type of problem with a MacBook Air and an iPhone3G (see my posting: http://discussions.apple.com/thread.jspa?threadID=2082423).
I skimmed a lot of entries on the forum and I tried many offered solutions without success: Change of cable + reset of the iPhone + reinstall of iTunes. The unique USB port seems to work fine with other peripherals. I have tested the sync with a Dell portable PC with Windows vista and it just works fine.

As the problem arises after some time, I have limited the syncing to "key" items and it works.

I haven't found yet a complete answer to this issue, it could be an interrupt problem (software conflict ?) at the USB port level. Hopefully, some technical people from Apple should look into it.

Cheers,
Fernand

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Answer 10

Jul 17, 2009 10:18 AM in response to Fernand F

I am prepared to say that my issue was caused by hardware. I had been using a Mophie Juice Pack Air combination case and battery. This case connects to the iPhone using its standard docking connection and wraps around the back and sides of the phone like a normal case, but a bit thicker to accommodate a battery that extends the amount of portable power available at all times. Very cool. It has a small USB connector on its bottom for sync and charging (both its battery and the phone's battery).

Well, last weekend, that USB connector gave way from whatever it was mounted with, making all charging and sync impossible. Since then, I've been docking with my MacBook using a cable going to the iPhone's standard connector. Since then, I have not seen any instance of the iPhone dropping its connection to my MacBook Pro. So, I'm going to consider the problem to have been in the Mophie's USB having an intermittent connection on at least one of its pins.

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Answer 11

mat.i.am Author

Level 1

0 points

Sep 9, 2009 1:19 PM in response to Ronald Heiby

After some versions of iTunes, and now iPhone 3.0 comes iTunes 9 and iPhone 3.1
but did anything solve the problem? NO!
And the best of all: my iPhone just got kicked while upgrading to 3.1 - meaning that its now in repair-mode (or recovery or how else is this called in English?) so iTunes wants to recover it - which fails because its still loosing the connection every minute - tada, cat-n-mouse-game!

So ****** of iTunes and the iPhone right now - can't use my phone... braindead!

Any of you still experiencing the same problems?

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