3 Replies Latest reply: Jul 10, 2009 2:35 AM by Laurent68300
sprocket94 Level 1 Level 1
hi ive downloaded the update for my iphone but it wont install , plus i cant axcess my acc it kepps saying error 9808 . anyone any ideas how to fix this?

iPhone OS 3.0
  • Faethor Level 1 Level 1
    After a quick Google search there appear to be two fixes.

    1. On Microsoft Windows XP, not sure if it's the same on Vista (post in comment if you have any idea, thanks!). In Internet Explorer, go up to Tools > Internet Options. Then go to the last tab, Advanced, and scroll down to the Security section. It is the fifth box down and make sure "Check for server certificate revocation (requires restart)" is unchecked. Then access the iTunes Store as usual and hopefully it will fix the iTunes 9808 error. Best of Luck!

    2. The other was DNS related so I would go with option 1.
  • tonymercury1 Level 1 Level 1
    Make sure you have USB 2.0 and follow my steps too as below........I had mega problems. Try following the steps in my posting as below after creating a new user account on your computer with ADMIN priviledges also. See my posting on 20/06/2009 22:33 titled "Upgrade Error number 4 and Restore Error 1603 when going to OS 3.0 - Solved"

    And turn off any antivirus and firewall software too, before doing so. In ITunes, highlight your iphone icon and then click the Restore Button on the ITunes Summary tab which seems to force the iphone into an update. Dont try using the Check for update button. Good Luck...........
  • Laurent68300 Level 1 Level 1
    if it doesn't helps (like it was by me) you should search for certificates in the content tab/certificates.
    Then delete 2 certificates which end date is close to the date you began to have problems.
    Restart the connection
    iTunes downloads new certificates and it works