13 Replies Latest reply: Aug 27, 2009 11:30 PM by Julio Morales
lagoldberg8397 Level 1 (0 points)
How to I delete an email address that appears in the autofill options in email even though it's not in my contacts? The Apple store genius told me restoring my iPod Touch would do the trick but it did not. According to the genius, the iPod Touch remembers frequently used addresses "as a convenience." The downside is that when the address is a dead email address, there's no way to get rid of it.
  • lagoldberg8397 Level 1 (0 points)
    Since my original post, I've been to the Apple store where a Genius restored my iPod and the email addresses won't go away. I also have gone through my Gmail account and deleted message that included the dead email because the Genius said the iPod was probably mining my Gmail for address info. Still, no luck. Any thoughts for what to do next?
  • luvlabs Level 4 (3,610 points)
    Have you disabled Autofill? Tap Settings > Safari > and turn off Autofill. See if that doesn't stop it.
  • Beano43 Level 1 (0 points)
    I have a similar problem, when I send my son an email for my iPod touch, it picks up an earlier now discontinued email address. I notice that the "offered" email address is higher up the list. So even when I select the "current email address" it seems to default to the higher address.

    It also offers a long list of other email addresses for my son including several "special" ones generated to enable updating MobileMe (and previous dotMac) galleries. None of which are on the iPod under contacts.

    Any other suggestion how to clear these addresses would be appreciated.
  • jsun Level 1 (15 points)
    I have this problem as well and am looking for a solution. Anyone??

    In the "real" Mail app in OS 10.5.x, you can tell Mail to "Remove from Previous Recipients List" an address that you no longer want suggested when you go to input an address on a message; but there seems to be no way to do this on the iPhone/Touch OS.

    Unless someone else has figured something else out.....
  • lettezilla Level 1 (0 points)
    this is driving me bonkers as well...i email reminders to myself several times a day, and since the new software came out, a 10-year old email address is the top choice. i can't believe there isn't a way to get rid of this, it's so silly. i've cleared out my contacts, and apparently i'm just stuck having to click extra times every time i send an email. nice. several times a day to be frustrated with my expensive new phone!
  • Jim VanLeeuwen Level 6 (18,825 points)
    The Mail app on the iPhone/iPod Touch does have an option to clear previous recipients. The only way to remove these cached email addresses from the Mail application is restoring the iPhone/iPod Touch as a new phone/iPod.
    http://support.apple.com/kb/HT1414

    If you restore from a backup, the cache is restored also.
  • technically clueless Level 1 (0 points)
    I also am having a problem with my iPhone GS. I input an email incorrectly and used it until the mail was returned. Now when I compose an email the autofill brings up the old incorrect one first and I have to scroll down for the correct on (if I remember to do that).
    Someone suggested restoring it to new status, but then do I have to put in all my contacts again? Has anyone tried this?
  • Judie Edwards Level 4 (3,410 points)
    Don't know if this will help, but have any of you tried emptying the trash in your Mail app on your iPod Touch? Just a thought.

    Judie
  • Loren Miller1 Level 1 (15 points)
    Right. Do tell how!

    Mail> Tap Account> Trash> Tap Edit at upper right > Tap Delete All at Lower Right
  • tat119 Level 1 (0 points)
    These are the kind of things that make me want to jailbreak............
  • Allan Rubé Level 1 (0 points)
    I don't know if jailbreaking would help
  • Allan Rubé Level 1 (0 points)
    If I did a restore without backing up to get rid of this problem, what would I lose? I guess items in the mail would be lost, but all items on my Mac that I now sync with my iPhone (contacts, bookmarks, photos, etc) would go back to the iPhone the next time I synced - right?????
  • Julio Morales Level 1 (0 points)
    This is driving me nuts. I wish there were an easy way to clear out these old or seldom used addresses. I have email addresses on there from my old job. And I have to move past those before I can get to the right ones. So far the only solution I find requieres me to jailbreak. I hope there is a fix in the next update.