5 Replies Latest reply: Jun 19, 2009 9:11 AM by UlTiMaTe4
UlTiMaTe4 Level 1 (0 points)
Hey, I got a bit of a problem.
My mom just updated her iphone software last night...and lost everything on it....her music is still on itunes, but her contacts (over 250), her notes, and all of her pictures since January (about 500) are all gone. She is like in a state of depression or something. I did everythng to my ability, and I cant restore anything.

Since everything was gone on the iphone, I restored it to factory defaults and tried to back it up to a previously used iPhone. She syncs hers every day and this should have worked since I have done it for her before when she got a new iPhone.

So in other words, we have the new itunes, an empty iphone, and lost contacts, notes, several photos, and I cannot get them back. I spent all night searching the computer for backup files or anything and I found nothing. I think the update really screwed us up here.

Can anyone give me a hand? My parents are mad at me that I cant fix it and Im about to give up since they are being so crazy about it.

Thanks alot.

IPhone, Windows XP, iTunes 8.2, newly updated iphone software