Skip navigation
This discussion is archived

IPhone update erased EVERYTHING.

2015 Views 5 Replies Latest reply: Jun 19, 2009 9:11 AM by UlTiMaTe4 RSS
UlTiMaTe4 Calculating status...
Currently Being Moderated
Jun 19, 2009 7:57 AM
Hey, I got a bit of a problem.
My mom just updated her iphone software last night...and lost everything on it....her music is still on itunes, but her contacts (over 250), her notes, and all of her pictures since January (about 500) are all gone. She is like in a state of depression or something. I did everythng to my ability, and I cant restore anything.

Since everything was gone on the iphone, I restored it to factory defaults and tried to back it up to a previously used iPhone. She syncs hers every day and this should have worked since I have done it for her before when she got a new iPhone.

So in other words, we have the new itunes, an empty iphone, and lost contacts, notes, several photos, and I cannot get them back. I spent all night searching the computer for backup files or anything and I found nothing. I think the update really screwed us up here.

Can anyone give me a hand? My parents are mad at me that I cant fix it and Im about to give up since they are being so crazy about it.

Thanks alot.
IPhone, Windows XP, iTunes 8.2, newly updated iphone software
  • DJH2007 Calculating status...
    Currently Being Moderated
    Jun 19, 2009 8:32 AM (in response to UlTiMaTe4)
    When you connect the iPhone to iTunes it should give you the option to restore from previous backup. iTunes will have made a backup every time your mum synced her iPhone and will have saved photos and contacts.
    iPhone 16GB (2.2.1) / iMac 2.8ghz 3GB, Mac OS X (10.5.6), 2xAirport Express / 3xLaCie FW 800 External HDD's
  • jaydubsud Calculating status...
    Currently Being Moderated
    Jun 19, 2009 8:44 AM (in response to UlTiMaTe4)
    Try to right click on the iPhone under devices in your iTunes and see if they have created a backup and then restore from backup. So there is nothing in your iTunes library? Did you download the new iTunes and immediately download 3.0 without making sure that you had a backup on the current iTunes?
    2x 15" MacBook Pro, Mac OS X (10.5.6), 8G iPhone, 2nd Gen iPod Nano, 2 x 15" MacBook Pro, oh...and a Sony Vaio
  • jaydubsud Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 19, 2009 9:04 AM (in response to UlTiMaTe4)
    Ugh.
    I hope you get it resolved. I don't know what else off the top of my head, but Apple iPhone tech support has a solid Knowledge Base program to work with...may help, may not.
    Good luck to you and your mother.
    2x 15" MacBook Pro, Mac OS X (10.5.6), 8G iPhone, 2nd Gen iPod Nano

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.