iTunes: "The iPhone software update server could not be contacted"

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iTunes: "The iPhone software update server could not be contacted"

Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):

+The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+

I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:

+The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+

Solutions tried so far:

* Going through my internet connection settings - I´m connected to the internet with no problems!
* Changing from wifi to wired connection - same thing, can´t update
* Reinstalling itunes (twice) - no difference
* Switching off Netbarrier

I don´t know what else I can do. I´m beginning to think it may be related to either iTunes being updated to 8.2 or one of the many recent software updates apple has been sending us of Mac OS. My computer is got all recent updates.

Please help!

iMac 24 inch 2nd gen 2008, Mac OS X (10.5.7)

Posted on Jun 19, 2009 8:08 AM

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Answer 1

Jun 19, 2009 8:51 AM in response to ibesp

I heard about this yesterday. Something about Apples authentication server crashing. Try giving Apple a call.

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Answer 2

ibesp Author

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Jun 19, 2009 2:17 PM in response to xIlluzionx

I rang Apple this afternoon but unfortunately just after they had closed their offices for the weekend (in Spain). Can´t get help until Monday morning. Still no resolution to this issue. Any ideas?

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Answer 3

Jun 19, 2009 2:20 PM in response to ibesp

Here is a thread already about this, looks like the last two posts come up with a solution. http://discussions.apple.com/message.jspa?messageID=6182857

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Answer 4

ibesp Author

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Jun 19, 2009 5:02 PM in response to xIlluzionx

Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.

Anyway it's clear to me now that it's not a local connection issue nor an iPhone server issue. I've since upgraded to the 3.0 software via a Windows PC without any problems and without having to sync all the music and stuff which is a relief. Afterwards, when I put it back into my Mac all it asked me to do was a backup and nothing else had been synced (or wiped) so the immediate problem is out of the way. It's just this remaining issue now that iTunes still won´t connect to update servers although it does connects to the itunes store all ok. Any other ideas before I call Apple on Monday?

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