Previous 1 2 Next 22 Replies Latest reply: Jan 19, 2010 9:28 AM by guyinbklyn
ReekoB Level 1 Level 1
I have the new iPhone 3G S and the Mophie Juice Pack Air.

When plugging my old 3G into the case, it switches on and off perfectly, charging my phone when needed to etc etc. Just as advertised.

When i plug my new 3G S in it says 'charging is not supported by this device' and gives me a lot of errors.

It is advertised on the Apple store website AND mophies website as working with the 3G S.

I am going to try a simple restore right now but i doubt thats the problem

Has Apple changed the dock connector at all and is anyone else having problems with dock connecting devices?

Macbook 2.0 (Late 2008), Mac OS X (10.5.6)
  • ReekoB Level 1 Level 1
    Fly by bump!

    Is anyone else getting any errors at all with the 3GS and third party dock connecting accessories?

    Especially a morphie product??
  • John Caine1 Level 1 Level 1
    Yes my car charger doesnt work either. I dont know who makes it though
  • ReekoB Level 1 Level 1
    And this was compatible with a 3G iPhone before? Not a 2G, a 3G.

    If so, does this mean there is a difference in the dock connector between the 3G and 3G S?
  • Travis Good Level 1 Level 1
    My Juice Pack is also producing errors, the full wording of which is:

    *This accessory is not made to work with iPhone.*
    +Charging is not supported with this accessory.+
  • w7ox Level 4 Level 4
    Lots of discussions here about various charging accessories, mostly for cars, not working with the 3GS.

    There is a device here

    which some have said fixed their problems. I can't vouch for it because all my chargers seem happy with my 3GS.

  • VesNL Level 1 Level 1
    I would say, send it back if your within the 14 day period.
  • w7ox Level 4 Level 4
    Yeah .. if it's new, return it. I assumed it was something you were already using with an earlier iPhone model.

  • Jim VanLeeuwen Level 6 Level 6
    I have the iPhone 3GS and the Mophie Juice Pack Air and have not had any problems.
  • bayo Level 1 Level 1
    Boy is this one bad advertisement? I get a pop up almost every 3 secs. Sounds does not work.
  • Travis Good Level 1 Level 1
    The problem only appears for me at the moment when the Juice Pack expires.
    That's when the iPhone starts running on its own battery power.
    That's when I get the charging error message.

    Let's hope OS 3.1 fixes it
  • ReekoB Level 1 Level 1
    I got a replacement and now it only has the not supported sign come up when it is depleted.

    At the same time i got a replacement i was assured there was no build quality issues so got another one for my dad with his 3G. His made the dock connecting sound every couple of seconds so am sending it back for another replacement.

    Out of 3 juice pack airs only 1 has been useable.

    On another note, they definetly impact signal strength. I can sit there with low bars of 3G, slide my phone out of the case and watch the signal grow. And whilst playing drop7 on the train i ran the juice pack air dry in under an hour. Not very impressed
  • kevlar x Level 1 Level 1
    I bought a portable usb power supply 2 months ago like this one to use with my iphone 3g. It worked fine but then I got a 3gs and while I didn't get the unsupported message I did get intermittant charging problems with it. Sometimes it would just work and other times I had to plug and unplug it a few times to get it to charge correctly. An email to portablepowersupplies got a response that apple had changed the charging spec slightly for the 3gs and their product no longer supports the 3gs. When pushed further they said apple had altered the charging current or voltage slightly, I forget which. Its now on ebay.
  • funpilot2 Level 1 Level 1
    The Mophie Juice Pack Air is a piece of Junk - Do Not Buy!!!

    I purchased the Air a few days ago and it does not sync to the computer (get unknown USB device error constantly). The Air does not charge properly, according to Mophie both the Air and the iPhone are supposed to charge at the same time, but only the Air charges. Also, according the the Mophie web site and documentation, the Mophie Air is supposed to use its battery first and then when depleted switch to the iPhone. This does not happen at all, you have to switch the Air off and use the iPhone battery until it is depleted, then switch the Air on and charge the iPhone at which point the Air gets very hot and the Air battery barely lasts long enough to recharge the iPhone.

    I called Mophie tech support and they said the supplied USB cable must be defective, and the printed documentation was not correct, the Air will work as I described above. This is basically FRAUD, Mophie advertises the specs knowing they are incorrect. Anyone interested in joining a class action suit please contact me.
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