Sim Card Does Not Match Phone!

Question

Level 1

1 points

Sim Card Does Not Match Phone!

Anyone else getting this error? I've spent hours trying to fix it. Started with AT&T - got advice along the lines of "Go to your settings &..." - uh, phone is not activating, no settings to go to.

Now getting sophisticated help from Apple tech, and seem to be making some headway.

I am wondering if anyone has gotten & solved this issue, and if not, if anyone gets the error, I recommend going to apple directly and doing whatever it takes to get by the automatic forward to AT&T for activation issues.

Intel Mac, Other OS

Posted on Jun 19, 2009 2:35 PM

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Answer 1

Jun 20, 2009 5:22 AM in response to Jcorb46529

Read near the bottom of this thread, someone had a fix work for them, I tried it and it worked for me as well...

http://discussions.apple.com/thread.jspa?threadID=2048921&tstart=0

Good Luck.

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Answer 2

Jun 19, 2009 10:39 PM in response to Jcorb46529

You have to plug in the phone and the sim card that came in the phone into itunes at first. After you do that, you can put your other iphone sim card into it and it will work. I got the same error message when I put in my old sim card. You have to leave the new one in, until you plug it in to itunes the first time.

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Answer 3

Jun 19, 2009 10:50 PM in response to Rick Smith

Ok, I don't mean to sound rude but you don't think we have tried that??? Been working on this with Apple and ATT for like 13 or 14 hours! They are clueless! All I know is I have a $300.00 paper weight!

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Answer 4

Jun 19, 2009 11:10 PM in response to Rick Smith

The problem is I made the mistake of contacting ATT before I tried to activate the phone. The phone was ordered under my sons line but I was going to use the phone on my line. ATT activated the sim on my line before the phone was activated using itunes. She should have had me activate the phone on my sons line then just move the IMEI's around.

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Answer 5

okcokc Author

Level 1

1 points

Jun 20, 2009 7:17 AM in response to Chris McCord

A million thx for the cross reference! It WORKED, and I prob'ly wouldn't have seen that. As the starter of this thread, thx for coming to this thread & posted that link. Virtual drinks on me.

Message was edited by: okcokc

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Answer 6

Jun 19, 2009 4:13 PM in response to okcokc

I am having the same problems. Have been on the phone to ATT and Apple all day. They have had me go to the ATT store and replace the sim twice. Anyone shed any light?

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Answer 7

okcokc Author

Level 1

1 points

Jun 19, 2009 9:41 PM in response to Jcorb46529

The best I've been able to do is put the sim card into my old phone and activate that - at least you have a working phone then.

Any other solutions would help...

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Answer 8

Jun 19, 2009 9:45 PM in response to okcokc

The only problem with me doing that is I sold my old 3G and have to ship it out tomorrow. I will then be without a phone unless ATT fix's this.

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Answer 9

Jun 19, 2009 10:53 PM in response to Jcorb46529

I got the error message and i did what I suggested and it worked just fine.

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Answer 10

Jun 20, 2009 8:01 AM in response to okcokc

what i did was take out the sim card that came with the phone and put my old att sim card in from my other phone and it activated with no problems

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