I just got my iPhone 3G S today and noticed that it has a distinctly yellowish tint to the screen. Doesn't matter what app I am using, and I've tried adjusting the brightness with no success.
Just got off the phone with Apple Support and was told that the slightly yellowed screen is normal and replacement for a second time is not possible. It was explained, with further documented explanation being E-mailed to me, that this is because of new technology used with the new 3GS. This is a situation where I am just going to have to live with it. I am looking forward to reading a more detailed explanation of why the screen is yellow, but I am very very skeptical. My 3G phone had the same issue and when I exchanged it I was able to get a 3G phone without the yellow tint. I personally believe that whether you get a phone with the yellow tint or not is pure chance. There seems to be a quality control issue here and you could replace your phone 10 times and still would have a 50/50 chance of getting a non-yellow tinted screen. There seems to be a scramble here to explain to customers that this is normal, when it clearly is not normal. As was stated here prior, if the yellow tint was consistent throughout the screen it would be normal, but the fact that the yellow tint seems to pool toward the bottom of the screen, this is an build issue. I am at a crossroads as to what to do. Do I live with it or do I try to return for a refund and roll the dice with the purchase of a new iPhone and see if I get lucky.
Try telling Apple support that the screen is not slightly yellow, it is simply yellow.
When in an apple store compare screens, pick the yellow-est and whitest screen and ask them, is this the way it should be? *point to phone 1* or is this the way it should be? *point to phone 2*
For the amount of money you pay for it, I wouldn't take 'no' for an answer.
If they say they are both the way it should be, he/she is clearly lying. It is a device that has multimedia imaging/video capabilities, WHY on earth would a company like APPLE destroy this experience by altering the way the colors reproduce?
My advice: Send in a bug report. in the search bar at the top simply fill in "iphone feedback". That should do the trick (IF enough people do this)
Apple is the type of company that would keep saying "It's supposed to be yellow".
If they're saying they have no information to provide at this moment, I'm guessing this means they are at LEAST looking into the issue!
Has anyone returned their phone for a refund and then purchased a new phone? Do you have to cancel your account? Do you have to then buy an unsubsidized phone? Just curious if anyone has had this experience.
HAd mine replaced this morning. Walked in with my 3G phone to compare. Once they saw the difference, they exchanged it. It was night and day in brightness and color. The replacement 3Gs is 98% as good as the 3G now in brightness, no yellow.
I returned my black 16gb. The Apple Store Genious gave me a pretty hard time and eventually replaced it. I wish I could have compared several phones and picked the best one. I didn't have that luxury. I took what I could get. My new one is a definite improvement but not as good as my brother-in-law's 3GS. I guess I can live with this one but if I had it to do all over again I wouldn't have sold my old 3G. I can't stand the yellowing gradiant toward the bottom of the screen. The Apple Genious said he couldn't see it. MY wife, friends, etc all could see it but he couldn't. Hmmm...sounds a little fishy to me.
I had something similar. I have the first generation iPhone and the newest one (3GS 16GB). I went into settings and turned off the auto setting under "brightness." I also put my two phones side-by-side initially and saw the difference. My old phone's brightness was right in the middle. When I went to turn off the auto setting, it seemed to rectify the colo(u)r issue.
I just compared mine with a 3g at best buy. The display and my 3gs was at all the same settings. Mine was very close to the 3g display. I thought the 3g was a tad too blue. I thought my 3gs was more natural looking. Mine is a week 23 build.
I replacment my week 25 yesterday because I had 2 dead pixels, which also had yellow tint at the bottom. The replacemnt I receive, a week 26, dose not have yellow tint.
I did not think my yellow screen was all that bad. In fact I thought it looked a little better then it did when I first bought it.
Today at work I noticed the screen looked more yellow then usual at the bottom. It almost looks like there are little brown dots all over the screen getting darker torward the bottom of the screen.
It wasn't the lighing conditons as it looks this way also at home and in the dentist's office today. I am really disappointed...
I have auto-brightness set to on and the slider is just under the two "S's" in "brightness".
My screen was fine until I let the battery run down all the way today. I recharged, and when I turned back on it has an extremely yellow tint. Is this what's happened with everyone else?
That's very odd, that a good screen could change to a yellow screen just by letting the battery drain?
A wild theory could be that there was some volatile setting that adjusts the OS to match the color profile of the LCD, and that drained battery power loses it. That's far fetched though.
I wish there was some definitive information around about how this all works.
