Every 3G S I had an issue with the yellow tint on the bottom of my screen. I was able to get the screen replaced and it looked great (whiter, definitely), but battery life on that unit was bad.
After exchanging it for another, I noticed this one had the yellow tint on the bottom, too. I asked if they can change it with the one I had before, and was told no, I would need to get a replacement display, and to also schedule another appointment tomorrow!
I grudgingly did so, and the replacement display is now ALL yellow. What could I do?
The "trained" Genius are trained to spouted the same old "within spec" crap. It's DEFINITELY not within spec, as it is VERY noticeable.
Apple quality control is nonexistent, and I think people just love them for the software and the interface (which I'm not arguing - I really love the OSes for both their computers and phones). I'm a new MacBook and iPhone owner, and without needing to COMPARE to an older phone or MacBook (and even before hitting the forums and Google), I could TELL there were things wrong with them (keyboard and trackpad button was mushy and uneven feeling).
"Everything is in spec" or "within margin of error" is the "answer" to all my problems.
I can't return my MacBook since it's over 30 days (looking to sell it to wash my hands of Apple now). I have a few days to return the iPhone and cancel my AT&T account without getting locked into the 2 year contract.
Pitty, since I had an iPod Touch before, and I loved it! I'm personally locked into how easy it is to sync my iPod Touch (sold now, which is why I got an iPhone) to get podcasts every morning for my commute to work. However, I'm not a Lemming, and will use my iRiver 20GB MP3 player for this job (as I had in the past).
It's nice to have, but not worth the trouble of sticking with a subpar company who does not and WILL NOT stand by their products.
My reviews on the two Apple products and my experiences with the Geniuses.
iPhone 3G S Black 32GB review:
http://www.epinions.com/review/AppleiPhone_3G_S_Black_32_GB_16_GB_Smartphone/content476039581316
MacBook Early 2009 model (2.0 GHz model)
http://www.epinions.com/review/AppleMacBook_MB881LL_A_Mac_Notebook/content477610872452
I get a lot of readers, and make lots of recommendations to products, and APPLE will not get my support. In fact, quite the opposite. Windows 7 will be out, and Zune HD will be, too! And, here's to hope Microsoft make the Zune HD into a phone as well. 🙂
Competition is good, and I hope this will force Apple to treat their customers better. Those Geniuses are very condescending, and I dread ever going back to aa Apple Store.