6 Replies Latest reply: Jun 20, 2009 7:32 PM by JasonFurtak
Jcorb46529 Level 1 (0 points)
Trying to activate, have been on the phone to Apple and ATT all day. When I go through the activation process itunes says the sim in the phone does not match the sim on my account. ATT had me go to the local store and have the sim replaced but still did not solve the problem. Anyone else run into this?
  • will900@mac Level 1 (10 points)
    I am having the same problem. Did yours come with the correct phone number in it? This is my situation:

    The phone number it had was my sisters (Family Plan), and since I did not want to activate it and deactivate her number, I went to my nearest AT&T store to see if they could give me a new SIM card. When the lady tried to activate it with the everything straightened out she got this message in iTunes:

    "The SIM Card in your iPhone does not match the SIM Card associated with your account. To activate your iPhone with this account, please use the SIM Card associated with your account. Please disconnect your iPhone, insert the SIM card provided with your iPhone, and try again. You may disconnect your iPhone now."

    We tried activating with both SIM cards. She called Apple; and after waiting forever to talk to an Engineer, they told me to go home and Apple will call you. I have no phone because my 2G was deactivated when she went through the process of trying to figure this out. I have a 2G "ipod touch" and an inactivated 3G S. I have been waiting for a call for over 5 hours.

    I posted this on the following forum topic:

    http://discussions.apple.com/thread.jspa?threadID=2048009
  • will900@mac Level 1 (10 points)
    The lady at AT&T was able to activate my phone by using a blank SIM card. At least, that is what I understood of what she did. She was on the phone with someone from Apple at the time. It still deactivated my sisters, so wethen had to straighten that out. I am extremely pleased with the service that I received at At&t and over the phone with Apple.

    Typed from my new 3G S.
  • cuthbert99 Level 1 (0 points)
    Yes, I just went through the same experience. It must be a Blank SIM card. The sims come on this little card that has barcodes on it that they typically scan to tie it to your account. They should not scan the barcodes. You will need them to pull out a brand new SIM that has not been tied to any account and put it straight into the iPhone without doing anything else.
  • JasonFurtak Level 1 (0 points)
    HEADS UP EVERYONE... iTUNES CHANGED THE ERROR MESSAGE AT AROUND 9:00 P.M. (EST) APPLE CHANGED THE ERROR....


    IT NOW READS "THERE IS A PROBLEM WITH THE SIM CARD IN YOUR IPHONE" THE DIALOG CONTINUES BY TELLING YOU TO VISIT A STORE AND TO GET A NEW "COLD SIM" BUT I HAVE ALREADY DONE THIS AND WE TRIED SEVERAL "COLD SIMS" AND NOTHING WORKED.


    ~Jason Furtak~
  • JasonFurtak Level 1 (0 points)
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