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Hard drive click + beep

522990 Views 2,010 Replies Latest reply: Apr 19, 2010 12:14 PM by Steve Barracuda RSS
  • Steve Lessard Jr Level 1 Level 1 (45 points)
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    Jun 27, 2009 1:44 PM (in response to wessto)
    Add me to the list. 17" 3.06 ghz 500gb 7200RPM HDD. I too also notice the system hiccup associated with this noise. I really wonder what it could be
    2 MacBook Pros,1 iMac 20", Mac OS X (10.5.7)
  • Stefan2908 Level 1 Level 1 (90 points)
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    Jun 27, 2009 2:25 PM (in response to Steve Lessard Jr)
    The screech / bleep / chirp or whatever you want to call it is clearly the heads parking I suspect something to do with the SMS. As for the clicking this is the noise of drive access (the heads moving across the platter to access data). All in all a very unsatisfactory situation. Noisy drive and intermittent unexpected head parking. Come on Apple. Did you not put these drives through vigorous testing before installing them into your line? Obviously not! Not impressed!
    MacBook Pro 17" (June 2009) 3.06GHz/8GB/500GB@7200, Mac OS X (10.5.7), None
  • Stefan2908 Level 1 Level 1 (90 points)
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    Jun 27, 2009 2:42 PM (in response to Stefan2908)
    Just one other thing. The system seems to hang intermittently. This has happened from virtually the moment I got it. Before I knew of the drive problem or even had an incline that something was wrong I would get intermittent beachballs and hangs. I almost reinstalled the op system as I thought it was very strange. Now I know. It may be they release a firmware update to correct this. But I am not taking the risk. I am in the 14 day window and mine is going back. I will go a different drive and then upgrade at a later date when I know there are no problems with the 7200 Seagate drives.
    MacBook Pro 17" (June 2009) 3.06GHz/8GB/500GB@7200, Mac OS X (10.5.7), None
  • -=+ Grumpy +=- Level 1 Level 1 (0 points)
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    Jun 27, 2009 3:36 PM (in response to Stefan2908)
    I believe it was mentioned in a previous post that G-Force Protection of the ST9500420ASG drive could be conflicting with the MB built in Sudden Motion Sensor which would make sense as there are 2 separate entities trying to do the same job in protecting the drive. I tried switching off the SMS using this apple article http://support.apple.com/kb/HT1934?viewlocale=en_US and it made no difference. If Apple cannot tell me it's a known issue and they are looking into it I think I'll asking for a 5200 drive until a stable 500Gb 7200rpm drive is available and compatible. My system does pause and beep and click when I'm just reading a web page and tried to go for the beep and click world recored when I opened Logic Pro, not good. My 13" Macbook (of which I'm supposed to be selling to fund this beast) is looking like the better option at the minute, quiet as a mouse and quick even with a 5200, everything I would expect from Apple. A slightly disappointing experience so-far with my MBP Upgrade.
    MacBook Pro 17", Mac OS X (10.5.7), 2.8GHz Proc, 4GB Ram, 500GB 7200rpm Drive
  • LarryKeith Calculating status...
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    Jun 27, 2009 3:57 PM (in response to wessto)
    I just wanted to echo the frustration here. I am a first time Mac owner with a 17" MBP with the 7200 drive. I have had it for a week now and have noticed the beep a couple of times. I hope Apple lets us know something soon. I'd like to know if my hard drive is going to crash. I am thinking about taking my laptop back to get the 5400 drive.

    Has anyone thought about reporting this issue to Engadget, Gizmodo or some other Mac site? Apple might be more motivated if it gets some outside attention. I just hate the idea that I spent so much for a pc that may have an issue.
    MacBookPro5,2, Mac OS X (10.5.7), 17" MacBook Pro 2.8GHz 4GB Ram 7200RPM
  • davidtorro Level 1 Level 1 (25 points)
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    Jun 27, 2009 4:03 PM (in response to wessto)
    I bought the stock model of 13" MBP (2.26GHz) and increased my memory to 4GB and put in a new HD (Seagate Momentus 7200.4 ST9500420AS 500GB 7200 RPM 2.5" SATA 3.0Gb/s Internal Notebook Hard Drive) and it works like a charm!! NO noises, clickings, or beeps. I can't say that I remember those symptoms happening with the stock HD but I didn't have it in long enough to make an assessment. I have also updated my firmware that Apple released recently and in fact my HD is running that much faster. All is quiet and even quite cool. The 13" MBP is the best thing Apple ever did in terms of building a great laptop to match the old Powerbook G4 12". Anyhow, sorry I can help but just let you guy know that my computer is running just fine.
    MacBook Pro 13"; 2.263GHz; 4GB RAM; 500GB 7200RPM, Mac OS X (10.5.7), 24" LED Display
  • evilpluto Calculating status...
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    Jun 27, 2009 4:11 PM (in response to wessto)
    Okay, I finally caught it on video here:

    http://www.youtube.com/watch?v=cGDuAtEX8EA

    Is this the same noise everyone else is getting? It seems to consistently be the 7200 RPM 500GB drives. I really hope the solution is firmware (as some others on here have suggested). Giving up my machine for a couple of weeks doesn't sound like fun...
    Macbook Pro 17", Mac OS X (10.5.7)
  • Stefan2908 Level 1 Level 1 (90 points)
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    Jun 27, 2009 5:17 PM (in response to evilpluto)
    Yes that is the noise alright.
    MacBook Pro 17" (June 2009) 3.06GHz/8GB/500GB@7200, Mac OS X (10.5.7), None
  • user2112 Calculating status...
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    Jun 27, 2009 5:40 PM (in response to evilpluto)
    yeppers thats the noise!
    ok i'm not hearing things whew..

    can a firmware update fix this?

    apple should really come out and address this as i see more and more people that's effected by this problem.

    how long will a trade to a diff config be?
    i have the 3.06 17" with 7200 drive. i'm thinking about the slower drive.
    mbp 17",3.06., Mac OS X (10.5.7)
  • Slawrensen Calculating status...
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    Jun 27, 2009 5:58 PM (in response to KBeat)
    I just called AppleCare and talked with a product specialist. He told me I could bring my MBP into the Apple Store to get diagnosed. I told him about this thread and the numerous people with problems. He asked me how I wanted Apple to fix the presumed unfixable problem. I told him a firmware update, or solution needs to be released. Basically there was nothing he could do for me. Now I am stuck waiting for some type of update.
    Macbook Pro 17" 2.8ghz, Mac OS X (10.5.7), 500gb 7200rpm
  • Gary Kay Calculating status...
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    Jun 27, 2009 6:35 PM (in response to evilpluto)
    yup - I have the same noise. Completely random. Completely annoying.

    Re: it being typical of 7200 RPM drives: Non-sense. My wife has a previous model uMBP w/ 320 GB 7200 RPM drive and it is virtually silent.

    Re: it being due to some interaction with SMS: seems plausible, too bad none of the workarounds seem to work.

    Re: the assertion that it is 'harmless parking' of the heads: I don't see how the constant parking of the hard drive head can be considered harmless. If nothing else, this constant stop and start of the hard drive will degrade the life of the drive... Continuous backups, folks.

    Re: What apple can do? Acknowledge the problem and work toward a resolution. It seems like a pretty severe oversight on their end to release a configuration with this sort of anomaly, but it happens. The best thing to do is keep on them about the issue and it will get resolved.

    Backup often.
    uMBP 15", Mac OS X (10.5.7), 500/7200 HDD; 4GB RAM
  • gabriel chan Level 2 Level 2 (250 points)
    Currently Being Moderated
    Jun 27, 2009 7:01 PM (in response to wessto)
    I have given a information from a hd genius. This Seagate 7200.4 that currently using by Apple is slightly different to the one they normally use before (which is 7200.3). This 7200.4 (100Mb/s) performance is much higher than 7200.3 (83Mb/s) and that's why this hd spin up is much noisy than other laptop drive. Possibly this noise can be compare to the desktop hd. Don't know if this info will make anyone happier, but for myself, I will just leave it as is and see any solutions in the future.

    (mine only have beeping noise, not clicking sound at all, no app freezing....etc)
    uMBPro 15 (Mid 2009), 4GB, 500@7200,, Mac OS X (10.5.7)
  • enigma62333 Calculating status...
    Currently Being Moderated
    Jun 27, 2009 8:50 PM (in response to wessto)
    Hi All,

    I just got finished replacing my original Seagate 500GB 7200 RPM drive with the original Hitachi 160GB 540RPM drive from my MB 15" 2.33 late 2006 HD and moved the Seagate into an external USB enclosure that I have here at the house following the Apple support How-to guide (http://support.apple.com/kb/HT3419) and I can now state with ABSOLUTE CERTAINTY that it is the Seagate 7200 RPM Drive that is making the noise that is in the following YouTube Posts:

    http://www.youtube.com/watch?v=cGDuAtEX8EA
    http://www.youtube.com/watch?v=X5WPNwtlwd0

    and in the link I provided in my earlier post on this thread. The reason I am certain is because the noise followed the HD to the external enclosure, as I was copying some data fro one of my other Macs to it... as soon as the file was finished there was the noise. Also, I have been using my new MacBook (albeit with a substantially smaller and slower HD) for the last hour with ever hearing the noise and subsequently the pause that comes with it.

    My new MB Pro with old hard drive is not completely quiet, but the Hitachi was always a little clicky sounding anyways... This also in my mind clears Apple of any manufacturing/fabrication issues with the MB's as well.

    So in the end this completely points to Seagate and an Manufacturing issue/defect (as many of the components for the drives come from third-party suppliers) with either a specific batch/set of batches of the ST9500420ASG drives or severely poor firmware/chip design.

    I tend to think it's the former more than the latter. But that is neither here nor there, the next course of action will be for me to call Apple tomorrow and report my findings as well and go to the Apple Store and have the Genius individual do exactly what I have done in order to prove my point (unless they are somewhat enlightened and can infer that the issue is actually the hard drive).

    As for a solution to the problem, that might be somewhat more murky, as I do not believe that there are any other HD Manufacturers (as I have just checked Samsung, Hitachi, Western Digital, and Fujitsu's product offerings) that have 500GB 7200RPM drives on the market - yet.

    Hopefully Seagate is/will-be made aware of the issue from Apple and we can just get a replacement drive from a production-run that has no defects.

    I will post tomorrow the results of my call to Apple here for everyone else's benefit.

    Regards
    MB Pro 17" (Summer 2009) and MB Pro 15" late 2008, Mac OS X (10.5.7)
  • WilberBeast Calculating status...
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    Jun 28, 2009 3:06 AM (in response to evilpluto)
    That is exactly the noise that I get too. Thanks for catching it on video.

    Sometimes for me it is constant, like every 6 seconds over a several minutes.

    In System Prefs, in the Energy Saver section I unticked "Put the Hard Disks to sleep when possible", thinking that that would prevent the constant parking, but it didn't help.

    So, if you are reading this post, please, please add your own comment so that Apple can see that it is not just a few isolated incidents, but much more widespread. Hopefully then we can receive a firmware update sooner rather than later.
    MacBook Pro 3GHz, 500GB 7200rpm, 4GB RAM, Mac OS X (10.5.7)
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