Previous 1 12 13 14 15 16 Next 357 Replies Latest reply: Jul 14, 2009 9:03 AM by Justin Green Go to original post
  • luvlabs Level 4 (3,610 points)
    You were close, but didn't quite get the right combination.

    1. Forget your Network (if you are showing some type of connection to it)
    2. Reset your Network settings - Settings > General > Reset > Reset Network Settings
    3. After your iPod restarts, log back into your network using Settings > Other network.
    4. Enter your security (encryption scheme) and then enter your password.

    Two more potential fixes:

    1. Change your network name (SSID) in your router.
    2. Turn off Ask to Join Networks and then reset the iPod

    If you are using WEP encryption with 3.0, there is some evidence to suggest that it may not work like 2.2.1.
  • luvlabs Level 4 (3,610 points)
    I'm not sure what all as been suggested or all the things that you have been through, but I can share with you what I did to fix mine. I believe the problem with 3.0 WiFi is that when first installed, it tries to use the network settings from the previous version. That probably works fine for a number of users. It didn't work so fine on mine either. Here's what I did:

    1. Assuming you have some connectivity, tap Settings > WiFi > and the blue > next to your network name.
    2. Tap Forget Network
    3. Tap Settings > General > Reset > Reset Network Settings
    4. When you iPod restarts, tap Settings > WiFi > Other network
    5. Type in your network name, tap security and tell it what type of encryption you are using, and then tap password and enter your network password.

    You should be connected assuming you typed everything correctly (network names and passwords are case sensitive).

    If you are still having connection problems, I would need to know a little bit more about your home network. I will tell you that WEP encryption might be a problem. If you still can't login and you are using WEP, your best bet is to upgrade your network security to WPA or WPA2 personnel (PSK).
  • gizmo88 Level 1 (15 points)
    luvlabs, all you are doing is sending people in a loop. There is nothing in that post that fixes this problem. Just a bunch of "try this because....?"

    My only fear is that people could potentially take you seriously, and spend money on costly hardware they don't need.
  • bcnu2 Level 1 (0 points)
    Spoke with AppleCare this afternoon about this very issue as I have it as well after upgrading to the 3.0 OS. The Rep was very helpful and understood how frustrating it is. She was able to confirm that Apple Tech Support is not only aware of this issue but they are tearing apart the 3.0 OS to find out what has caused this slowdown/WiFi SNAFU. She assures us that there will be an update in the please be patient. Now, perhaps we can better serve Apple Support by trying to brainstorm what changed in OS 3.0 where it pertains to WiFi/3G for the iPhone 3Gs....or perhaps the Bluetooth feature is hindering the antennae, etc. Maybe if we can flesh it out...we can spark a coding update sooner than later. Any ideas, gang? Programmers and hackers might use their talents here...
  • iPodMumUSAUK Level 1 (0 points)
    I work from home and need to have good, speedy connection. I had bought a modem and router to replace the modem/router I already have but hadn't installed yet. I just ordered an Airport. I hope it's as good as it's been reviewed to be.
  • Warszawa Level 1 (5 points)
    Thank you!!! gizmo88, luvlab is full of it. I have tried everything possible to correct this. Called Apple several times and wasted hours of being put on hold or getting unprofessional treatment. They do not even understand (including luvlab) how badly they are handling this issue. The last and higher level or product specialist told me that I still have my i-Pod and I still can use it after updating to 3.0. The only part that is not working right is my Wi-Fi and I should enjoy it. I'm an electrical engineer working in automotive industry as a quality specialist. I don't have any software creating experience so I'll not speculate or suggest any fixes because for many of us nothing works and will not work until Apple geniuses fix what they created and to make matter worst they also charged us for it. I do hope that many of you will agree with my entry.
  • iPodMumUSAUK Level 1 (0 points)
    That advice from the Apple 'expert' is total BS. As I have mentioned on the forum, I have a very good MP3 player and did not need another one. What I needed was a portable device (had considered a netbook) that I could use to check for hours for work purposes when not working (from home). One without wifi is now just a glorified MP3 player and I do not need another.
  • David. Level 4 (2,145 points)
    IF the Bluetooth being enabled is causing the problem wouldn't the issues be limited to 2nd gen Touchs? My question is, have there been a number of reports of 1st gen Touchs with wifi issues once they installed 3.0? It's my understanding there is no bluetooth chip in the first gen. Someone with a good memory of recent posts on the subject, please chime in.
  • Boston004681 Level 1 (0 points)
    I totally agree. WAKE UP APPLE!
  • jsun Level 1 (15 points)
    First generation Touch user bluetooth but weak and erratic WiFi after 3.0 installation. So yes, the "bluetooth conflicting with WiFi" is NOT a possible problem (or at least not the only problem).

    fwiw, I've tried all of the suggested "fixes" posted here, and have genuine Apple routers. My WiFi is all over the map - sometimes strong and sometimes very weak regardless of how close I am to the router - since 3.0.
  • Kennedy09 Level 1 (0 points)
    Wow! This is how Apple really operates? I, like many Touch2 owners are new to Apple so we expected quality products and superior customer service. Why is Apple so afraid to say they are away of these problems and are working toward a fix. Since Apple won't talk about it, fowarded this link to the major network and cable news stations to see if one will pick up the story. Till an update drops, I guess I can use my touch as a $300 hockey puck!
  • jtb62 Level 1 (5 points)
    One of the only reasons I upgraded to OS 3.0 was the promise that I wouldn't have to continually enter the name/password when using secured wifi networks like AT&T's at Starbucks. So here I am, at Starbucks with both my MacBook and iPod Touch and sure enough, I can't get online with my iPod since the 3.0 upgrade. In fact, I can't even get the welcome to AT&T page on my iPod. I've tried turning it off and on several times with no luck. At home, I keep my iPod in the dock which is plugged in to my bedside stereo - where I listen to live audio streams. Never much of a problem but now they keep dropping out where they didn't before. The wifi performance of the iPod has dropped noticeably. I'd be less perturbed about this if I didn't have to shell out $10 for an upgrade that has done nothing more than cause me aggravation - especially after spending nearly $400 on the Touch plus another $50 for the dock. Come on Apple - your customers deserve better.
  • David. Level 4 (2,145 points)
    ah, glad you mentioned that--that clarifies the issue somewhat.
  • Alinde Omalley Level 1 (20 points)
    I certainly agree. Let me add, that the interminable time it takes to make a WiFi connection just might be abbreviated by interrupting it and doing something like clicking on the mail. That is what has happened to me twice not. Just a hunch.
  • David. Level 4 (2,145 points)
    did u send them feedback or call them?
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