Weird message below status bar - icons move down and almost touch dock

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Level 1

4 points

Weird message below status bar - icons move down and almost touch dock

Ever since installing 3.0 on my 3g iphone I've had a weird problem. Roughly around an hour or so after the phone is on, the icons on the page move down (about an 1/8 of an inch) and the words "Revisar ADN" appear below the status bar. A little bit later the message will go away but the icons will remain shifted down. The only way to fix it is to turn the phone off and back on again, but again, roughly an hour later it happens again.

I have restored several times but to no avail.

Some more info about the situation: I purchased and activated the phone in Guatemala (where I live) and my carrier is Claro. The words "revisar ADN" mean "check DNA" in english. The phone is not jailbroken or anything like that. Even though the carrier is Claro, the international settings are in English with the exception of the spanish language added to the keyboard. I've had the phone for about 6 months and on 2.2.1 never got this message.

Any help would be appreciated.

1.83 Mac Mini, Mac OS X (10.5)

Posted on Jun 21, 2009 4:37 PM

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Answer 1

ABXGT

Level 1

10 points

Jul 15, 2009 4:51 PM in response to gyministry

I am having the exact same problem. I also purchased my iPhone in Guatemala with Claro. Last week I was in Las Vegas and I made an appointment at the Apple Store in Fashion Show Mall. At the Genius Bar the guy that was helping me, did a settings reset and it was OK for about 3 hours, when it happened again. So he told me if it happened again I should do a full restore and DON'T restore from backup, but rather use as a NEW iPhone. I did this today, and for about three hours it was OK, and then it happened again.
Could it be something with the SIM card??? Or is it a hardware problem??

Help is appreciated.

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Answer 2

ABXGT

Level 1

10 points

Jul 16, 2009 12:08 PM in response to ABXGT

I have found the solution to the problem. The ADN is the "Abbreviated Dialing Number" in a SIM card. You should check if your SIM card has at least ONE register in its phonebook. I took my SIM card and inserted it in another cell phone, and the contact register was empty. I saved one contact to the SIM phonebook and then I reinserted it in the iPhone. Problem gone!!!
Hope this works for you.

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Answer 3

ABXGT

Level 1

10 points

Jul 16, 2009 2:30 PM in response to ABXGT

This only happens if you have a service called "CLARO CONTACTOS". This service will backup your contacts that are in your SIM automatically. So if you have no contacts in your SIM, it will display this message "Revisar ADN". What you have to do, is either cancel your "CLARO CONTACTOS" service, or add at least ONE contact to your SIM (using another phone, of course). This should do it. I did it about six hours ago, and so far, so good.

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Answer 4

gyministry Author

Level 1

4 points

Jul 23, 2009 9:06 AM in response to ABXGT

Thanks so much for the information and the investigation on this (I saw you posting in other forums as well). Through some trial and error I think things are working finally. Here is the story for anyone else that might suffer from the same problem.

I originally tried the SIM trick and took the SIM out, put it into another phone, added a contact, and then put the SIM back in. This unfortunately did not work. A few hours later the icons had moved again. I then noticed that the contact that I had added to the SIM was not in my iphone address book, so I imported the contacts from the SIM (Settings>Mail, Contact, Calendars>Import Sim Contact), hoping that this would fix the problem. That didn't work either. I turned the phone off and on again, and that didn't work either.

Then I began to look into the "Claro Contactos" issue, and went looking for the SIM Applications (Settings>Phone). Now, I am almost positive that when I looked here earlier that day the SIM Applications button was not there. Maybe it was, but I'm thinking that by putting the chip into another phone and then putting it back into the iphone, this "unlocked" this feature. Or maybe it was the simple act of taking it out and putting it back in. Either way it was there now. I had never heard (or turned on) Claro Contactos so I went hunting for where to turn it off. After finding it "Utilidades Claro" it popped up a message asking if I wanted to turn it on. Obviously I had not used the feature before so I couldn't turn it off like the previous post had suggested. So I did the opposite and turned it on. I then touched the button "Respaldo Contactos" to back up that one contact to this service and then touched the button "Respaldo Automatico" and told it NOT to back up automatically. After doing all of this, I turned the phone off and on again, and now everything has been fine. It's been a full day and my icons are right where they should be.

I mention the process because I'm not totally convinced that just by turning the Claro Contactos on was the issue. I think the whole process is the solution. Maybe someone else that has the same issue can try the process, but backwards and see if just switching the Claro Contactos on (or off) solves the problem.

Thanks for the help and I hope this helps whoever else might have the same problem.

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