9 Replies Latest reply: Sep 21, 2009 1:04 AM by Heather Rimmer
petercharrison Level 1 Level 1 (0 points)
Nobody can hear me on my new iPhone unless I use the Speaker option. I can hear them but they can't hear me. Am I missing something crazy obvious? It's ironic that I've configured all the apps, email, web, music, videos, etc...but I can't get the phone part to work

iPhone 3gs, iPhone OS 3.0
  • w7ox Level 4 Level 4 (2,385 points)
    Make sure nothing is covering the microphone. We have three in the family in different locations: Me, daughter, grandson. All sound fine and seem to work in all respects.

    Yours may need a trip to an Apple Store.

    Phil
  • GaGa4Mac Level 1 Level 1 (15 points)
    I had that problem once with my old 2G. Turns out it hadn't detected that the earphones had been removed. Try a hard reset by holding the home button and sleep/wake. When it asks to power off, do so. Wait about 30 seconds and turn it back on. Hope it works.
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Just for grins, try adjusting the ringer volume while watching the screen. If the readout above the loudspeaker symbol read "ringer" with "(headphones)" displayed underneath, your phone is stuck in headphone mode disabling the mic. If so, try inserting and removing the headphones a dozen times or so to free a balky headphone connector.

    Of course, if the ringer volume readout is just "ringer", you have some other problem.
  • Podcaster Level 2 Level 2 (370 points)
    Actually a hard reset requires you to ignore the request to turn the phone off and continue holding the buttons until it reboots (you see the Apple logo).
  • GaGa4Mac Level 1 Level 1 (15 points)
    My mistake...been a while since I had to do it.
  • Podcaster Level 2 Level 2 (370 points)
    NP. That's a good thing right?
  • petercharrison Level 1 Level 1 (0 points)
    Thanks everyone, hard reset worked, Home and Sleep!
  • Richard London Level 1 Level 1 (15 points)
    HI, I have had this recently too
    the iPhone doesn't register that I have removed the earphones. So the person on the other end of the phone can't hear me, but I can hear them.
    I can't sit and plug in and remove the headphones while the person is on the other end of the phone.
    Is there anyway to solve this?

    thanks
  • Heather Rimmer Level 1 Level 1 (0 points)
    I've been having this issue off and on too, except speakerphone doesn't work for me. I'll receive a call, have full bars and 3G, and I can hear the other party just fine, but they don't even hear static from my end. Complete silence. However, if I push numbers, they can hear the tones. I have also noticed that when this happens, if I try to record a voice memo, that won't work either. The needle doesn't even move if I scream into the mic.

    I'm wondering if this is somehow related to charging/syncing my phone with my computer, since it has happened several times when I've had my phone plugged in to my MacBook, received a call, and tried to answer it. However, it has also happened several times when I've been out and about, making successful calls all day, then suddenly I try to call someone and they can't hear my voice at all.

    I've already had an appointment at Apple. They told me to do the firmware restore (home + power, etc...), but it kept happening. They've already ordered me a free replacement, but I still would like to figure out the issue so it doesn't happen again, and maybe I won't have to waste a perfectly good iPhone. (I like it... It has MY scratches. MY fingerprints... sniff We've been through so much together...)