Poor display of Lotus Notes emails in iPhone Mail

Has anyone noticed a problem with the display of emails from Lotus Notes users? Everyone one of these emails I receive (corporate), all come in in tiny tiny fonts that I have to manually zoom in to read. It doesn't happen to emails sent by other clients, just Lotus Notes. It's annoying as ****.

I note that all of them are HTML emails, another pet peeve of mine but its use seemed to be entrenched in the corporate world. Great for data storage vendors though.

Any solutions? I suspect it's some HTML encoding in the email but it would be nice if Mail can have a limit on the smallest font size it'll display, similar to Safari's preference.

MacBookPro 13/ MIB / PB G4 12 / Mac mini, Mac OS X (10.5.7), iPhone 3G

Posted on Jun 22, 2009 4:39 PM

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4 replies

Jun 22, 2009 4:48 PM in response to SoGood

I have noticed this ame behavior with any HTML formatted message. Either from Microsloth or even the Mac Mail client when someone uses a "pretty" stationary.

The problem is that any mail formatted for HTML is most likely also designed for a minimum screen res of 1024x768 these days.

I wonder if the mail client on the iPhone could be designed to only read the text part of the message since they are usually sent as multi-part alternative anyway.

Of course, that might break other things like sending e-mail messages with your pics or web site data in i.

The point is, this is not an issue with Lotus Notes alone. Although, I am aware that Lotus knows of this issue and is currently working on a solution, I think.

Jun 22, 2009 4:49 PM in response to SoGood

This is a problem or can be a problem when someone uses HTML for message composition.

Copied from this link, which you may agree with based on what you included with your post.

http://www.birdhouse.org/etc/evilmail.html

+HTML in e-mail is a bad idea ...+

+Because HTML is for making web pages and plain text is for simple communications. If you're looking to create a web page or write a book, fine. But e-mail messages are not web pages or books. e-mail was designed for simple messaging. Anything else detracts, rather than adds to its core functionality. As Andy Roony said, "E-mail is simple. Like the pencil, it just works." Well, e-mail is not simple -- and it doesn't always work -- when HTML is involved.+

+Because it introduces accessibility problems. *When you write in plain text, the receiving mail client renders the text in whatever font the reader chooses. When you format email with HTML, the sender controls the formatting.* But this is a trap: You only think your message will render the same way to the viewer as it appears to the sender. In reality, the receiver can end up squinting because the font looks so tiny, or vice versa. HTML is not rendered the same way from one viewing client to the next - all guarantee of accessiblity goes out the window. This is especially problematic for visually impaired persons.+

When a message is composed with HTML, the HTML version is sent along with a plain text version. Some email clients include an option to display the plain text version only for all received messages. The iPhone's mail client doesn't include this option.

Long story short, there is nothing you can do about this except for requesting that all email be sent to you with plain text.

Jun 22, 2009 5:24 PM in response to SoGood

Ok, I've just downloaded the same email in Entourage and examined the header and contents of one of the "problem" email. Lo and behold, the HTML coding had "size=1"! How stupid can the sender/client be? I don't use Lotus Notes and have no ideas what settings are possible. Stupid, stupid!

Interestingly though, the same email when viewed in Lotus Notes looked fine ie. Normal readable font size. Fine for their intra-corporate communication but hopeless when sent to others outside their corporate IT box.

BTW, I have this "Strip HTML" script installed in Entourage and routinely get rid of the HTML coding in incoming emails. It consistently halves the storage size of those emails or more.

Message was edited by: SoGood

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Poor display of Lotus Notes emails in iPhone Mail

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