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Q: 24 inch LED cinema Display momentarily goes black

I have a 24inch LED Cinema Display attached to the mini-display port of a ATI Radeon HD 4870, with a 23inch Cinema Display attached to the other port. The 23 inch is fine but the 24 inch display every so often goes BLACK for a second or two. I thought it was the display and had it replaced but it's happening with the replacement. Perhaps the video card, or even the mini-display port on the card? Anyone having this issue or have any ideas? I appreciate your help.

2 x 2.26 GHz Quad-Core Intel Xeon, Mac OS X (10.5.7), 8GB ram

Posted on Jun 25, 2009 3:23 AM

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Q: 24 inch LED cinema Display momentarily goes black

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  • by Stephen Epstein,

    Stephen Epstein Stephen Epstein Jan 15, 2010 11:28 AM in response to Tony Welch
    Level 1 (10 points)
    iCloud
    Jan 15, 2010 11:28 AM in response to Tony Welch
    Same problem, but only started after applying the new firmware update.
  • by dorene@mpartists.com,

    dorene@mpartists.com dorene@mpartists.com Jan 15, 2010 3:28 PM in response to dansalmon
    Level 1 (0 points)
    Jan 15, 2010 3:28 PM in response to dansalmon
    Same exact problem. MacbookPro 15" unibody. 2 new Apple Cinema Displays using TripleHead2GO DP edition for a dual monitor setup. Work perfectly until I installed 10.6. Now both monitors flicker when I try to move a window or at every mouse click.
  • by jojm,

    jojm jojm Jan 17, 2010 3:14 PM in response to dorene@mpartists.com
    Level 1 (0 points)
    Jan 17, 2010 3:14 PM in response to dorene@mpartists.com
    I'm having the same problem with my MBP. But I have noticed that it only begins to happen after the display has been put to sleep at least once.
  • by kafelatte,

    kafelatte kafelatte Feb 3, 2010 8:41 AM in response to Motionworks
    Level 1 (35 points)
    Feb 3, 2010 8:41 AM in response to Motionworks
    Hi,
    I have this issue on my 24" LED, new in Dec, connected to a new 13"MBP. I've been back and forth with Apple, testing various scenarios. Anyway, they are hoping to release a patch within the month that may address this now that several users have reported the issue.
    Of note -
    The laptop screen does not go black along with the 24".
    The problem was non-stop the morning after I was unkind in my removal the night before and subsequent reattaching of cables to the display on return. It made 'testing' really easy, since it was happening 12x a minute. Redoing made it go back to 'normal', several 'blackouts' a day.
    Less often than the screen going black, I do occasionally have a streak of pixel static horizontally.
    Fingers crossed on the forthcoming patch working for us all!
    (none of the above bothers me as much as seeing the reflection of my life in the mirror-like glass on this display!!)
  • by 8pound3,

    8pound3 8pound3 Feb 8, 2010 5:21 AM in response to RM8:28
    Level 1 (0 points)
    Feb 8, 2010 5:21 AM in response to RM8:28
    i was unable to view the "how many...?" link you posted for but, for the record, i have 15" MBP with 24" LED cinema and have the same intermittent blacking-out of the screen which (i think) has started since the firmware upgrade
  • by Chiatty,

    Chiatty Chiatty Feb 8, 2010 6:15 AM in response to Motionworks
    Level 1 (20 points)
    Feb 8, 2010 6:15 AM in response to Motionworks
    Wow, this just started for me this morning. Got into the office, plugged in the computer, and weird blackouts. I disconnected the connectors from the computer, and then disentangled the display's combo cable from other wires. After plugging the connectors back into the computer, no problems. I had also had a power brick near the computer this morning, and moved that as well. So far, so good.
  • by 8pound3,

    8pound3 8pound3 Feb 8, 2010 7:19 AM in response to Motionworks
    Level 1 (0 points)
    Feb 8, 2010 7:19 AM in response to Motionworks
    had a chat with Apple's Support who, after checking that everything was up to date, suggested the following:

    SMC reset:

    i) shut down the machine
    ii) hold down SHIFT + CTRL + ALT then 'briefly' press POWER button
    (i did it for about half a second)

    followed by PRAM reset:

    i) hold down ALT + CMD + P + R then press and hold down the POWER button
    ii) hold the keys down until you hear the 'chimes' for the second time

    it might be a bit premature to get excited about it but, after seeing the problem quite regularly today, i did this about an hour ago and haven't seen the problem since then
  • by Pluger25,

    Pluger25 Pluger25 Feb 9, 2010 5:45 PM in response to 8pound3
    Level 1 (0 points)
    Feb 9, 2010 5:45 PM in response to 8pound3
    Hi everyone
    I had a Macbook Pro 13.3" with Apple led cinema Display 24" for 7months with no problem, 2 days ago i changed my macbook pro for a macbook air and my screen started flashing black, Sometime 1 per hour sometime every 3 minutes. If i use the original mag safe that came with the macbook air the screen is not flashing and if i use the one that is attach to the screen, its flashing. Try to use your original Magsafe adaptor and let me know, Thank you
  • by 8pound3,

    8pound3 8pound3 Feb 10, 2010 1:23 AM in response to Motionworks
    Level 1 (0 points)
    Feb 10, 2010 1:23 AM in response to Motionworks
    hi,

    the SMC and PRAM resets have definitely worked for me - a couple of solid days working now with no issues after seeing it quite regularly

    if you want to eliminate the issue rather than find a workaround, you might want to give this a try

    http://discussions.apple.com/message.jspa?messageID=11040114#11040114
  • by sparkle415,

    sparkle415 sparkle415 Feb 17, 2010 3:22 PM in response to Motionworks
    Level 1 (0 points)
    Feb 17, 2010 3:22 PM in response to Motionworks
    Same problem. I'm on a new (late 2009)15" MacBook Pro connected to a 24-inch LED Cinema Display. The screen goes black every once in a while for a second. No distortion or anything, but it's puzzling.
  • by Theis,

    Theis Theis Feb 18, 2010 2:51 AM in response to Stephen Epstein
    Level 1 (0 points)
    Feb 18, 2010 2:51 AM in response to Stephen Epstein
    Yes, this has also started on my system after the newest firmware from yesterday...!

    Apple please do something about this.
  • by 8pound3,

    8pound3 8pound3 Feb 18, 2010 3:30 AM in response to Theis
    Level 1 (0 points)
    Feb 18, 2010 3:30 AM in response to Theis
  • by jmooreirtrad,

    jmooreirtrad jmooreirtrad Apr 5, 2010 10:34 PM in response to Motionworks
    Level 1 (1 points)
    Apr 5, 2010 10:34 PM in response to Motionworks
    Have been having this same issue since last firmware update. I have 24" Apple Cinema LED connected to 13" aluminum MacBook (pre-MacBook Pro 13) Using display cable. My boss also has the same problem on his. His was purchased much later than mine and has been doing this from the start. He is connected to a Mac Mini and so is not using the pass-through power. Discussed one afternoon with local Apple Store and they haven't heard of the problem. Asked me to use my iPhone to shoot video of issue This clearly seems like a firmware issue. So.. here I wait for the next update, trying not to let my coworkers that love their Dell computers know that I'm suffering in silence.
  • by mdnoble,

    mdnoble mdnoble Apr 7, 2010 2:29 PM in response to Motionworks
    Level 1 (0 points)
    Apr 7, 2010 2:29 PM in response to Motionworks
    I have same problem , and screen is connected to my mac book (2.4 ghz)
  • by Loren Ryter,

    Loren Ryter Loren Ryter Apr 11, 2010 8:58 PM in response to Motionworks
    Level 3 (507 points)
    Mac OS X
    Apr 11, 2010 8:58 PM in response to Motionworks
    I'm having this problem now too and have been with seemingly increasing frequency for a few weeks.

    When it happens I can usually unplug and replug the mini-display adaptor and it will again turn back on. But typically not without having to muck with the display preferences system settings.

    I did a SMC and PRAM reset yesterday and it just happened again.

    Here's the specs:

    LED Cinema Display:
    Resolution: 1920 x 1200
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Rotation: Supported
    Connection Type: DisplayPort
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