I have to wait 48hours for activation to complete...Today!

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Level 1

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I have to wait 48hours for activation to complete...Today!

Its Friday June 26th. One full week from the launch of iPhone 3GS and the activation delay is still here! I am quite surprised. Not very angry but whats going on ATT?

The picture is right there to prove it.

I got a week 26 iPhone 3GS. No problem with a yellow screen yet.

Message was edited by: Ruthvik

HP dv9812us, Windows Vista, Its perfect

Posted on Jun 26, 2009 7:45 AM

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Answer 1

Tamara

Level 6

13,738 points

Jun 26, 2009 7:47 AM in response to Ruthvik

Have you gone to an ATT store to expedite things?

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Answer 2

Ruthvik Author

Level 1

0 points

Jun 26, 2009 7:48 AM in response to Tamara

I am going to call them soon as soon i set my iphone up.
the SIM in my old phone is now useless. So im stuck without a phone right now.
gonna give them a call soon.

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Answer 3

w7ox

Level 4

2,407 points

Jun 26, 2009 8:12 AM in response to Ruthvik

How long have you actually been trying to activate? The 48 hrs is likely a message to reduce the number of calls they get. The actual time is probably much shorter.

I was at an Apple store Wed and there was still a line of customers waiting to upgrade. Likely some assumed lines would be shorter and it would be quicker this week. Maybe not.

Phil

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Answer 4

Jun 26, 2009 8:19 AM in response to Ruthvik

I tried to activate my phone last night at 10pm and got the same message. 12 hours later my phone is still not activated. I got an email this morning that said:

"Dear Apple Customer,

We appreciate your recent iPhone purchase at the Apple Store.
We are eager to activate your iPhone, however we have identified a problem with the information you provided during activation.

To complete your activation, please call us at 1-877-284-6834 and reference your Activation ID: ______

We apologize for any inconvenience, and appreciate your business.
Thank you for shopping at the Apple Store!

Sincerely,
The Apple Store Team"

I called them an hour ago and am still on hold. ***? What is the hold up? Do I have to change the SIM cards out or something?

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Answer 5

Ruthvik Author

Level 1

0 points

Jun 26, 2009 9:36 AM in response to roycebombardo

I called ATT and they fixed it for me immediately.
surprised with att customer service (i did get a very nice lady)
Im hoping for my $30 from Apple now

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Answer 6

Jason L

Community Specialist

Jun 26, 2009 10:08 AM in response to Ruthvik

Hi,

This article: http://support.apple.com/kb/TS1491 provides more details about that message.

+"In some cases, the mobile service provider will contact customers via email requesting additional information. In these cases, customers will need to contact the mobile service provider to complete activation."+ from the article linked above.

-Jason

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Answer 7

JDUBcsu

Level 1

30 points

Jun 26, 2009 12:15 PM in response to Jason L

Most of the transfer problems are from people going from the 2G to the 3G because it requires a different data package. 10 more dollars.

Make sure you have ur sim number and all the data like serial and stuff from your phone.

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Answer 8

Ruthvik Author

Level 1

0 points

Jun 26, 2009 12:16 PM in response to Ruthvik

Called AT&T. Luckily got a very nice lady. She activated it for me.
I wonder if Apple will reward me with a $30 credit like Apple did to others

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Answer 9

Jun 26, 2009 9:23 PM in response to Ruthvik

Same here I guess. I registered the new iPhone and sync'd it to get all the data and apps over but the display reads "NO SERVICE". I don't know why ATT can't just send out an email to everyone saying that activation is going to take a few days. I already have a trouble ticket in with Apple because their is not info on this issue anywhere.

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