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OS Crashes with 2 monitors while watching video full screen... ?

Hello Forum

I just recently attached a second monitor to my Mac Pro (early 2009). I have only one video card. My setup is as follows:

- miniDVI > 1920x1080 monitor
- DVI > 1280x1024 monitor (connected through a DVI to VGA adaptor.. it's an old monitor...)

The computer now crashes pretty regularly at least once a day. I notice that it always seems to crash when I watch netflix videos full screen on the 1920x1080 montior.

Also I notice that the 3rd and the 4th slot of the RAM seems to have also pretty consistently ECC Errors... (I have 8 gigs of RAM) I don't know if that's normal? Are these two issues related? Also is there a way to fix /resolve the ECC errors other than just restarting the machine?

Any insight would be much appreciated.

Thank you

Regards

sk

Mac Pro (early 2009), Mac OS X (10.5.6), 1 video card 512mb. 8gigs of RAM

Posted on Jun 26, 2009 8:09 PM

Reply
10 replies

Jun 29, 2009 8:45 PM in response to Dick M

Thank you for the lead. I indeed have purchased 8 gigs of ram from OWC. Yesterday I switched back to the apple RAM (3x1 gig) to see if the situation would change. It got worse. Now the system crashes even more frequently.

With both the Apple RAM as well as the OWC ram the 3rd and the 4th slot keep getting ECC Errors. Is it possible that something's wrong with these two slots? Would that make the OS crash?

Once ECC errors appear in the system profiler, are they supposed to stay or resolve themselves? They never disappear until I restart the computer... is that normal?

The next thing I'll try it to connect only one monitor to see if that makes things less crashy...

Below is the last crash report.

Any ideas?

Thank you

sk

-------------------------
Interval Since Last Panic Report: 14825 sec
Panics Since Last Report: 1

Mon Jun 29 22:18:33 2009
Machine-check capabilities (cpu 5) 0x0000000000001c09:
family: 6 model: 26 stepping: 5 microcode: 15
Intel(R) Xeon(R) CPU W3520 @ 2.67GHz
9 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32 MC0STATUS(0x401): 0x0000000000000800 invalid
IA32 MC1STATUS(0x405): 0x0000000000000800 invalid
IA32 MC2STATUS(0x409): 0x0000000000000000 invalid
IA32 MC3STATUS(0x40d): 0x0000000000000000 invalid
IA32 MC4STATUS(0x411): 0x0000000000000000 invalid
IA32 MC5STATUS(0x415): 0x0000000000000000 invalid
IA32 MC6STATUS(0x419): 0x0000000000000000 invalid
IA32 MC7STATUS(0x41d): 0x0000000000000000 invalid
Package 0 logged:
IA32 MC8STATUS(0x421): 0xfe14b8c00001009f valid
Channel number: 15 (unknown)
Memory Operation: read
Machine-specific error: Read ECC
COR ERRCNT: 9670
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
Error overflow
IA32 MC8ADDR(0x422): 0x000000000b3ca440
IA32 MC8MISC(0x423): 0x2183bb9000080081
DIMM: 0
Channel: 2
Syndrome: 0x2183bb90
panic(cpu 5 caller 0x001AAA68): Machine Check at 0x001aa2bc, thread:0x6a51128, trapno:0x12, err:0x0, registers:
CR0: 0x80010033, CR2: 0x19986001, CR3: 0x01448000, CR4: 0x00000660
EAX: 0x42815000, EBX: 0x03be0434, ECX: 0x088dc94c, EDX: 0x03b46460
ESP: 0x68a4fd58, EBP: 0x68a4fda8, ESI: 0x000e2000, EDI: 0x00000000
EFL: 0x00000246, EIP: 0x001aa2bc

Backtrace (CPU 5), Frame : Return Address (4 potential args on stack)
0x42952fb8 : 0x12b4c6 (0x45ec20 0x42952fec 0x13355c 0x0)
0x42953008 : 0x

-------------------------------------

Jun 30, 2009 6:03 AM in response to skstuff

skstuff wrote:
Is it possible that something's wrong with these two slots? Would that make the OS crash?


Yes, either bad RAM or bad slots would make the OS crash. Different modules both causing the crash makes it more likely that the slots are involved. Check both the edge contacts of the modules & the slots themselves for signs of trouble, like contamination on the contacts, uneven or unusual marks on the contacts where they mate, etc.

Jul 4, 2009 9:17 PM in response to R C-R

I have reinstalled the whole OS and am now running only Firefox, FCP, Adobe After Effects and Adobe Photoshop.

I have switched back to the original Apple RAM (3 gigs) and use only one monitor. I have one Timemachine attached through firewire 800.

It seemed to be going ok for 1 day and on the second day I get the same deadly greyed out screen that tells me to restart the computer.

The strange thing it really crashes when I hardly use anything ram intensive, reading my email for example, or watching netflix videos. I can't seem to find a pattern.

When restarting I get the following error message:

(any idea where the issue lies?) Any insight much appreciated.

Thank you for your time.

Regards

sk

----------------------
Sat Jul 4 20:12:52 2009
Machine-check capabilities (cpu 5) 0x0000000000001c09:
family: 6 model: 26 stepping: 5 microcode: 15
Intel(R) Xeon(R) CPU W3520 @ 2.67GHz
9 error-reporting banks
threshold-based error status present
extended corrected memory error handling present
Machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32 MC0STATUS(0x401): 0x0000000000000800 invalid
IA32 MC1STATUS(0x405): 0x0000000000000800 invalid
IA32 MC2STATUS(0x409): 0x0000000000000000 invalid
IA32 MC3STATUS(0x40d): 0x0000000000000000 invalid
IA32 MC4STATUS(0x411): 0x0000000000000000 invalid
IA32 MC5STATUS(0x415): 0x0000000000000000 invalid
IA32 MC6STATUS(0x419): 0x0000000000000000 invalid
IA32 MC7STATUS(0x41d): 0x0000000000000000 invalid
Package 0 logged:
IA32 MC8STATUS(0x421): 0xfe13cd400001009f valid
Channel number: 15 (unknown)
Memory Operation: read
Machine-specific error: Read ECC
COR ERRCNT: 7786
Status bits:
Processor context corrupt
ADDR register valid
MISC register valid
Error enabled
Uncorrected error
Error overflow
IA32 MC8ADDR(0x422): 0x0000000009fc1dc0
IA32 MC8MISC(0x423): 0x1e2695d500080180
DIMM: 0
Channel: 2
Syndrome: 0x1e2695d5
panic(cpu 0 caller 0x001A9A3E): Machine Check at 0x00a548a8, thread:0x7453f20, trapno:0x12, err:0x0, registers:
CR0: 0x80010033, CR2: 0x1868b75c, CR3: 0x01409000, CR4: 0x00000668
EAX: 0x00000000, EBX: 0xccf24c2d, ECX: 0x00000008, EDX: 0x3c756200
ESP: 0x4b73fa48, EBP: 0x4b73fa48, ESI: 0x000001c7, EDI: 0x060ca700
EFL: 0x00000046, EIP: 0x00a548a8

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x4f2e28 : 0x12b4c3 (0x45d7fc 0x4f2e5c 0x133542 0x0)
0x4f2e78 : 0x1a9a3e (0x467558 0xa548a8 0x7453f20 0x12)
0x4f2f58 : 0x1a15c3 (0x4f2f70 0x0 0x0 0x0)
0x4b73fa48 : 0xa4a522 (0x60ca700 0x1c7 0x4b73fa78 0x1a8aaf)
0x4b73fa78 : 0xa4b36c (0xccf1c5f7 0x800001c7 0x0 0x0)
0x4b73fb68 : 0xa4c2e1 (0xccf1c5f7 0x800001c7 0x0 0x0)
0x4b73fc38 : 0x1ab31e (0xffffffff 0x7fffffff 0x0 0x5430c0)
0x4b73fc58 : 0x135867 (0x543580 0xccf1c3cc 0x1c7 0x54356c)
0x4b73fca8 : 0x13619d (0x1 0x7453f20 0x5ffdc7c 0x136faa)
0x4b73fd18 : 0x136e02 (0x7453f3c 0x4f716c 0x0 0x0)
0x4b73fd58 : 0x136ea6 (0x383dd1 0x0 0x0 0x0)
0x4b73fd78 : 0x3841a2 (0x383dd1 0x7453f3c 0x4b73fdd8 0x141442)
0x4b73fdd8 : 0x3912b5 (0x0 0x0 0x391523 0x0)
0x4b73fed8 : 0x391ae8 (0x0 0x1 0x7307a30 0x0)
0x4b73ff78 : 0x3e19ff (0x6ac482c 0x73079c0 0x7307a04 0xb0102998)
0x4b73ffc8 : 0x1a0c6a (0x7467f40 0x0 0x10 0x0)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleIntelCPUPowerManagement(71.0.0)@0xa49000->0xa66fff

BSD process name corresponding to current thread: firefox-bin

Mac OS version:
9G3553

Kernel version:
Darwin Kernel Version 9.6.3: Tue Jan 20 18:26:40 PST 2009; root:xnu-1228.10.33~1/RELEASE_I386
System model name: MacPro4,1 (Mac-F221BEC8)

Jul 15, 2009 8:45 AM in response to R C-R

Hi R C-R

Yes I finally opened the comput and visually checked both the RAM and the slots. They all seem fine (from a perspective of a person who looks at this stuff for the first time 🙂

Yesterday it crashed 3 times. The crashes seem to increase.

I decided to take out the DIMM 3 Slot RAM (the one that gave me problems) and run the machine on 2 gigs just to see if the crashes disappear...

sk

Jul 16, 2009 6:24 PM in response to skstuff

all right... I am on day two now with only 2 gigs of ram (DIMM Slots 3 and 4 are empty). No crashes so far... With the RAM in Slot 3 the computer was crashing up to 3 times a day. I think it's fair to assume that something's wrong with DIMM Slot3 (and possibly 4 as well)...

How long would that take Apple to fix? How long would I be without computer? Is this something that the Apple Genius bar people can do on the spot or would they need to send it in?

Anyone experienced this before?

Thanks for your time.

sk

OS Crashes with 2 monitors while watching video full screen... ?

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