Xerox Phaser stopped working

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Xerox Phaser stopped working

For some reason all three of the computers on my network (all of them upgraded to the most current Leopard version and with all other software updates installed) are no longer able to print to our Xerox Phaser 6180. I've tried just about everything by way of troubleshooting (resetting the network, turning the printer and everything else on and off, deleting and reinstalling the printer), but although the computer will recognize the printer for the purpose of installing it and finding drivers, I am unable to ping it (weird), and efforts at printing stall at 'Attempting to communicate with printer.'

Any thoughts? I called Xerox, and they had absolutely no idea what could be wrong.

Thanks in advance for any help.

Best,
Arthur Golden

MacBook Pro, Mac OS X (10.5.7)

Posted on Jun 28, 2009 5:32 AM

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Answer 1

Jun 28, 2009 5:13 PM in response to A. Golden

If you can't ping it, you will never be able to print to it. I'd locate the IP address (use the printer configuration pages from the printer itself) and set it to a fixed IP outside the DHCP pool your router is setting up, or use the router to reserve a specific IP just for the printer. Then I'd reset print systems on the Macs and reload the printer setup.

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Answer 2

A. Golden Author

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Jun 30, 2009 5:20 AM in response to Charles Dyer

Thanks for this info. I appreciate your taking the trouble to reply. Alas, I've tried everything, including plugging the computer directly into the printer, and nothing seems to work. For a while I was thinking it might be the network card in the printer, but it seems other people are having this same problem. I suspect something about 10.5.7 has caused serious problems with printing. Sigh.

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Answer 3

Jun 30, 2009 7:04 AM in response to A. Golden

I don't know, man. I'm having no problems at all printing to a variety of machines. I can even print to my (officially not supported under Leopard) HP inkjets. The only thing even close to a problem that I have encountered is that my Brother MFC440CN sometimes drops off the network, and I have to turn it off and then back on again... but that problem has been there since forever, and affects all machines on the network including WinBoxes, and a simple solution is to just turn it off when it's not in use and turn it on just before use. Saves power and ink, too. I'm simply not seeing the printing problem, or the faxing problem, which I suspect may be a subset of the printing problem.

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Answer 4

dougup

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Jul 16, 2009 6:42 PM in response to A. Golden

We're experiencing something very similar with our Xerox Phaser 6120. About the same time as the June upgrades, we were no longer able to print via ethernet to the printer. We can print to the Printer when plugged in via USB directly to the computer. We can also set it up via IP address, but it times out whenever we try to print to it.

So any other ideas from anyone??

Doug

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Answer 5

MrVas

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Aug 21, 2009 3:18 PM in response to A. Golden

Similar issue here. The printer is recognized (Xerox Phaser 7750DXF), driver installed, but test page (or any other print) looks as if it will be printed, but reports back as "Stopped". I can ping the printer and print to it, as long as I install the Generic PostScript driver. Started having this issue in June 2009.

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Answer 6

Aug 25, 2009 11:24 AM in response to A. Golden

I'm having same issues with my Phaser 6120 too. It stopped printing from InDesign a while back, so I rip pdfs and print from Acrobat. Now it doesn't want to print at all except for the Xerox configuration page which prints automatically every time the printer is turned on. In the print dialog box it says STOPPED next to all the jobs, and if I hit RESUME, it just goes back to STOPPED. Then I'll get an error message "Operation Could not be completed. client-error-not-possible."

I reinstalled the drivers with no luck. I'm connected via USB.

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Answer 7

MrVas

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Sep 22, 2009 2:11 PM in response to MrVas

The Xerox Phaser printing issue is related to OS X 10.5.6 update (confirmed - printing works on 10.5.5 systems). This week I have downloaded and installed all available updates (OS up to 10.5.8 now) and was still unable to print to a Xerox Phaser 7750DXF printer ("Printing" turning to "Stopped" output error). However, after changing the printer driver to a Xerox Phaser 7760DX all appears to be well (print jobs are coming out). I'm not sure what the difference is between the two printers, but so far it's working.

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