Applecare, buy from another country?

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Level 1

52 points

Applecare, buy from another country?

Hi, today I bought a used (1 month old) 2.4GHz model macbook aluminum.

It is sweet and I got it for a great price!

I want to get the extended applecare as I have heard great things about it.

in Japan (amazon.jp) it costs ¥31,500 (over $300), but in the US it costs $250(currently reduced to $186).

If I buy the US one will they let me use it for my Japanese bought MacBook? I could find nothing saying no. Maybe I should call them. Anyone know anything about this?

iMac 20" Core2Duo 2.16GHz 3GB 1TB, Mac OS X (10.5), 1TB external backup drive, iPhone 3G

Posted on Jun 30, 2009 2:57 AM

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Answer 1

Best reply

kmac1036

Level 4

2,370 points

Jun 30, 2009 5:56 AM in response to carl wolf

carl wolf wrote:
Where do you intend to use your MB: the US or Japan? The AppleCare protection will only cover the country in which it is purchased. It does not in which country you bought the computer.

that's not an accurate statement. Apple states that you are bound to the terms of the agreement from which you purchased the applecare coverage. So, if you were to buy from the USA, then you would be bound to the USA terms & conditions, even those can vary from individual States. Apple recommends you buy the machine & applecare from the same country...

BUT the machine IS repairable by an authorized service center, agent, or company anywhere in the world!

http://www.apple.com/support/products/faqs.html

http://www.apple.com/legal/applecare/appgeos.html

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Answer 2

carl wolf

Level 6

14,625 points

Jun 30, 2009 5:31 AM in response to Prvt. Donut

Where do you intend to use your MB: the US or Japan? The AppleCare protection will only cover the country in which it is purchased. It does not in which country you bought the computer.

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Answer 3

carl wolf

Level 6

14,625 points

Jul 1, 2009 11:24 PM in response to Prvt. Donut

kmac1036,
In response to my post, you replied, "that's not an accurate statement. Apple states that you are bound to the terms of the agreement from which you purchased the applecare coverage..."

You should reread my posting again. My post states EXACTLY the same info as yours.

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Answer 4

kmac1036

Level 4

2,370 points

Jul 2, 2009 6:46 AM in response to carl wolf

carl wolf wrote:
kmac1036,
You should reread my posting again. My post states EXACTLY the same info as yours.

here's yours: +Where do you intend to use your MB: the US or Japan? The *AppleCare protection will only cover the country in which it is purchased.* It does not in which country you bought the computer.+

no, you didn't say the same thing as me... you said apple care covers the country, which isn't true. Apple care covers the Mac & when your buy a plan, you are bound to the terms of the agreement which are set for that country. Apple recommends that you buy them both in the same country, but does not specifically forbid you from enrolling a machine from one place, applecare from another.

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Answer 5

carl wolf

Level 6

14,625 points

Jul 2, 2009 4:41 PM in response to Prvt. Donut

Once again, you are incorrect:
1. AppleCare is only good for the country in which it is purchased
2. It is only good for the unit for which it was purchased

And, that's exactly what I posted originally.

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Answer 6

Prvt. Donut Author

Level 1

52 points

Jul 2, 2009 5:47 PM in response to carl wolf

So why does the Applecare page on the Apple site say this?

"Comprehensive service and support

* Extends telephone technical support from 90 days to three years from computer’s purchase date
* Extends hardware repair coverage to three years from computer's purchase date, including:
o Onsite service for desktop computers1
*o *Global repair coverage**
* Provides dedicated access to web-based support resources3
* Includes powerful diagnostic tools (TechTool Deluxe from Micromat)"

I was asking, can I buy in the Applecare in the US and for my Japanese macbook? (And yes, I live in Japan, It's about half the price on amazon, so I want to do it as you probably would if you were living here)
That's all. Apple says it provides global coverage with any authorised service center.

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Answer 7

Prvt. Donut Author

Level 1

52 points

Jul 2, 2009 6:15 PM in response to Prvt. Donut

I just called Apple support to get an official answer as being as no-one here seems to know.

They said I can buy the Applecare support in the US and use it on my Japanese bought and used MacBook.

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Answer 8

kmac1036

Level 4

2,370 points

Jul 8, 2009 6:36 AM in response to carl wolf

carl wolf wrote:
Once again, you are incorrect:
1. AppleCare is only good for the country in which it is purchased
2. It is only good for the unit for which it was purchased

And, that's exactly what I posted originally.

That's bull. Applecare is accepted world wide. Apple recommends that you buy the machine & applecare together in the same country, but repairs, service, & support can be had world wide.

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Answer 9

carl wolf

Level 6

14,625 points

Jul 8, 2009 5:48 PM in response to Prvt. Donut

You are wrong. I suggest that you actually read the Applecare contract, before you post again.

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Answer 10

Jul 8, 2009 9:50 PM in response to carl wolf

Carl, I suggest that you learn how to read. The FAQ very clearly states that any Mac covered can be repaired anywhere in the world regardless of where Applecare or the machine was purchased.

This is not even a difficult article to comprehend, and I fail to understand how anyone can misread or misinterpret it.

You are NOT saying the same thing as KMac, and you are wrong. Please stop posting misinformation.

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Answer 11

Prvt. Donut Author

Level 1

52 points

Jul 9, 2009 12:16 AM in response to carl wolf

carl wolf wrote:
You are wrong. I suggest that you actually read the Applecare contract, before you post again.

I actually called Apple and directly asked them this question, I even double checked by calling again and speaking to a different person as I was worried I spoke to someone who happened to not know and made a mistake. They specifically said, Yes, I could buy the Applecare from Amazon USA, and use it for my MacBook that I bought and use in Japan.

Sorry Carl, if you don't beleive me, just call them and see.

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Answer 12

kmac1036

Level 4

2,370 points

Jul 9, 2009 6:19 AM in response to Prvt. Donut

sorry for the bickering, but I only "eat crow" when I'm off base.

that policy will also cover any apple accessories such as mice, keyboards, base stations, & cinema displays (display has to be enrolled at the same time your mac is) you buy to use with that machine.

good luck!

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