iChat AV 3 works for me

Hi 3 Chatters --

I decided to post this in the clear rather than posting it separately to several of you who are reporting problems others have reported to me in several (approximately 10) multi-party test chats in which I have participated since installing Tiger on Friday evening. I plan to update it below as merited.

Day 1: By Saturday evening I had learned the following:

1) I have now connected with a G4 and BOTH of us were getting 30 fps. Unable to determine why this ONE is faster than the 15 fps numbers I was getting immediately after upgrading to Tiger, but 30 fps is not NOW limited to G5s with me.

2) Have now connected with a G4 experiencing low (1 fps) frame rates and low bandwidth (15 Kbps). Turning off Virex helped, but still left numbers of 1 fps and 30 Kbps. Permissions Repair, Reinstall Tiger by Archive & Install, and another Permission Repair FIXED the problem. 20 fps and 350 Kbps with me now.

3) My QuickTime Streaming speed was unchanged by the update, and has not posed a problem for my end.

4) Have now tested with multiple party videos and conclude that, at my available bandwidth, approximately 450 Kbps as reported by Connection Doctor, adding the 4th party degrades video quality (fuzzy) more than adding numbers 2 and 3.However, all participants in the multi-party conferences agree it is a WOW !

5) Have chatted with two buddies who did permissions repair, updated, and then repaired permissions again. Both said the upgrade went smoothly.

6) Have chatted with several who had problems getting iChat AV 3 going after using the standard "Update" method to install Tiger without any additional OS X maintenance. Some got going again by doing Permissions Repair after iChat AV 3 failed to launch or connect. Others had to repair permissions, reinstall Tiger using A & I and then repair permissions again to get it working. I do not know whether anything less labor intensive would have corrected, but that seems to have done the trick for those with whom I have chatted.

I used the following method.

a) Backed up my data (on my Panther 10.3.9 Mac)
b) Repaired Permissions
c) Repaired the Hard Disk
d) Forced the Chrons
e) Repaired Permissions
f) Inserted the Tiger DVD and used the standard, easy, fast, 2-Step Upgrade
g) Repaired permissions
h) Restarted my Mac
i) Launched iChat AV 3 and it worked.

Connection Doctor frame and bit rates are still somewhat slower for me than the were in 2.1, but I am getting better rates today than I got when I first upgraded last night. Unexplained as to why.

I later found that I had to reinstall my printer drivers, but iChat AV 3 worked from the beginning.

From the above, I conclude that one should perform OS X maintenance and repair permissions
b before AND after
using the "Update" method to install Tiger. If you do not want to do those steps, I suggest the A & I method instead of Update.

Posted on May 1, 2005 5:46 PM

Reply
47 replies

May 9, 2005 10:14 AM in response to Phil Jungbluth

Congratulations! and you're welcome, Phil,

And thanks for the feedback. Glad to hear you got it sorted (other than the "Freeze".)

You sound like you have a classic case of PC video freeze just like mine. The video of me never froze for my PC Freeze Friend, either. Strange that it only happens with some. (Best theory I have is that it only happens with new, fast PCs. We have still not documented a case of a freeze with a PC whose processor runs slower than 1 Mhz.) Too bad it did not go away with Tiger. I still cannot even tell whether Apple, AIM, MicroSoft, or the PC's processor manufacturer is the one responsible for this problem.

(By the way, your info still shows 10.3.8)

Thanks again for letting us know how YOU got it working.

EZ Jim

May 9, 2005 10:45 AM in response to EZ Jim

Based upon some of the other posts in this thread, I checked my machine with the Activity Monitor for the apps potentially using CPU. Lo and behold, there was Virex running in the background at about 80+% continuously. I then hunted around to discover that Virex is not supported in Tiger and may not be supported for several months. (This is being discussed in the Tiger group on .Mac.) Main point here is that for those using iChatAV, having a .Mac account would be natural, having Virex installed would be natural, and having it chewing up CPU in the background would be a side-effect.

An alternative virus tool (clamXav) is being proposed; but as far as "nice" levels for iChat are concerned, those having issues might be advised to check into the operation of Virex on their machines.

Interestingly enough, I have Virex on a dual G5 and it didn't create as much pain there...

May 9, 2005 11:22 AM in response to Allan Angus

Thanks for the GREAT info Allan,

Nice detective work, too. Looks like your DP G5 has enough processing power to overwhelm Virex's processor demands.

Last I heard, there is NO VIRUS that actually attacks OS X. This is confirmed by all the threads I can find with an Apple Discussions search for "OS X virus" (without the quote marks.) Therefore, as best I can understand, the only thing Virex or other anti-virus software is doing on your OS X Mac (in addition to using your processor) is protecting those who network with, or receive files from, you.
b Those users
likely (and should) have their own anti-virus apps running.

I see no reason to (and do not) run ANY anti-virus software on my OS X Macs, regardless of what version of OS X I am using, and I never have. However, based on Allan's report, it appears wise for any Tiger OS X user who DOES want an anti-virus app to be sure it is compatible with Tiger.

Thanks again for your valuable tip and insight into the Virex issue.

EZ Jim

May 9, 2005 4:55 PM in response to EZ Jim

"Insufficient bandwidth" update...

There have been reports that people haven't been able to make certain routers work, despite following published recommendations (see http://discussions.info.apple.com/webx?128@@.68ae7216 and http://www.macfixit.com/article.php?story=2005050907271316) where (in the latter citation) one D-Link 624 router user reported a rather strange workaround: "There is a very easy fix. Go to System Preferences, Sharing, and shorten the Computer Name. I'm hearing it should be one word, less than 20 characters. Worked for me."

Weird huh?

This backs up my recommendation that people having irreconcilable problems try testing their Tiger iChat setups first locally, with just a plain local Ethernet cable (Tiger Computer <--> Tiger or Panther Computer); no routers, modems, switches, hubs, etc. That way they can work to isolate the problems they are having. Yes I know it takes two Macs. Try to find a friend, or visit an Apple store if necessary. Note: if you have two older Macs, you may need to use a Crossover cable.

Thought this might also help readers of your really valuable thread, EZ Jim

May 10, 2005 7:19 AM in response to Gerald Snodgrass

Don't know that you need to kill all Virex files. Use Activity Monitor to see if any process is running in the background. Sort on CPU % and watch for a minute or so to see what pops to the top of the list. If Virex items are not still running and you continue to have problems, perhaps something else; e.g. a screen saver with dynamics, is coming in from time to time.

May 10, 2005 7:21 AM in response to Gerald Snodgrass

Hi Gerald,

Any ideas?


I did this Google Search for "Virex uninstaller" without the quote marks and got several hits. The first one has some uninstaller links for several versions.

Because I do not use this software, I cannot give specific suggestions. However, if you have removed so many of the files that the uninstaller does not work because it cannot find Virex on your Mac, you might need to reinstall Virex first, and then do the uninstall to get rid of everything.

May 10, 2005 8:38 AM in response to EZ Jim

I should have mentioned that much of Virex's scan, update, & monitoring typically starts up at the login-time of the admin that installed it. So go to Network Preferences>Accounts and make sure that the Virex login application is removed from the Start up items list. What had been burning CPU in my Powerbook had been one of Virex's agents that apparently could not complete its start up. I imagine it was doggedly in a loop waiting for some response from the OS that was never going to come back.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iChat AV 3 works for me

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