Apple TV: Photo landscape instead of portret

My Apple TV shows all photos as landscape pictures (horizontal). Even photos which were shot as protret (vertical) are showed horizontal. The screensaver and the browser recognize the pictures as portret orientation. I believe this occurs since the last update 2.4. Does anyone knows a solution for this problem?

Posted on Jul 6, 2009 6:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2009 5:44 PM

Yes, this has been a real pain especially if you are like me and use the ATv for business use.

My investigation so far (and please don't hold me to this) is that there used to be a bug in the ATv but it is now fixed. In my case at least, I had odd results across a range of 2500 photos so I simply pulled all the odd ones out and had a good look at them. In every case, the photos had been taken by a high end Canon or Nikon camera and the EXIF data (ie the photo meta data) had been modified since the photo had been taken either by an editor or a "rotator" etc. In every case the Orientation tag did not match the orientation I wanted the photo displayed at eg Orientation within EXIF was 90deg when 180deg was required. For those of you who understand what I am talking about, this could have happened for a number of reasons eg an old editor program rewrote the EXIF in the wrong place after editing, A new editing program had written EXIF data in a file that didn't previously have EXIF data. The EXIF standard has been "changing" for quite a while and has only started to become stable in all cameras and software in the past few years (my experience anyway). Sure enough, all the photos in question were not taken or edited by me. Over a period of time I had simply rotated these photos to correct orientation when they had arrived in my shop. I never thought to check the EXIF data.

My quick and dirty fix was to delete the EXIF data from all the "odd" photos using Phil Harvey's very excellent EXIFtool and then simply rotate them all again using Adobe Elements. I rotated them 2 ways. One doing a hard rotate and rewrite without any EXIF update and two only editing the EXIF data (the correct way). Both ways worked on the ATv (which is the way that it should be).

I spent many hours on this and checked an awful lot more than is documented here (as well other gear I have eg overhead projectors). All of the tests pointed to the ATv and the associated iTunes software finally getting it right.

There is a lot more to test and I know many of you out there with time on your hands will no doubt prove me wrong BUT at the moment this is my conclusion and I look forward to reading about yours.

Good luck.
19 replies
Question marked as Top-ranking reply

Jul 17, 2009 5:44 PM in response to Smeek

Yes, this has been a real pain especially if you are like me and use the ATv for business use.

My investigation so far (and please don't hold me to this) is that there used to be a bug in the ATv but it is now fixed. In my case at least, I had odd results across a range of 2500 photos so I simply pulled all the odd ones out and had a good look at them. In every case, the photos had been taken by a high end Canon or Nikon camera and the EXIF data (ie the photo meta data) had been modified since the photo had been taken either by an editor or a "rotator" etc. In every case the Orientation tag did not match the orientation I wanted the photo displayed at eg Orientation within EXIF was 90deg when 180deg was required. For those of you who understand what I am talking about, this could have happened for a number of reasons eg an old editor program rewrote the EXIF in the wrong place after editing, A new editing program had written EXIF data in a file that didn't previously have EXIF data. The EXIF standard has been "changing" for quite a while and has only started to become stable in all cameras and software in the past few years (my experience anyway). Sure enough, all the photos in question were not taken or edited by me. Over a period of time I had simply rotated these photos to correct orientation when they had arrived in my shop. I never thought to check the EXIF data.

My quick and dirty fix was to delete the EXIF data from all the "odd" photos using Phil Harvey's very excellent EXIFtool and then simply rotate them all again using Adobe Elements. I rotated them 2 ways. One doing a hard rotate and rewrite without any EXIF update and two only editing the EXIF data (the correct way). Both ways worked on the ATv (which is the way that it should be).

I spent many hours on this and checked an awful lot more than is documented here (as well other gear I have eg overhead projectors). All of the tests pointed to the ATv and the associated iTunes software finally getting it right.

There is a lot more to test and I know many of you out there with time on your hands will no doubt prove me wrong BUT at the moment this is my conclusion and I look forward to reading about yours.

Good luck.

Jul 28, 2009 8:04 AM in response to johnrellis

Further to crhendo1's Findind's - i have found that if Picture with the EXIF Orientation set to "lower left" (ie one that needs Rotating) is first imported into iPhoto or Aperture and then displayed on the ATV (ie iTunes is set up to share/stream from iPhoto or Apeture)- all is fine - ie picture is displayed correctly rotated.
However, if the pic - left as a Jpeg - is place in a folder - on a Macbook Pro, or a Windows PC - and iTunes is set up to share/stream from that folder - then the picture will be displayed on its side
Futher more - if you then export the Picture from the iPhoto/Apeture Library - and put it in a the folder it is also displayed correctly rotated

This leads me to conclude that Apple TV is dependant on the image being prerotated - or at least rotated in the file - for it to be displayed correctly

SOme other threads indicated that this didnot used to be the case and as stated before - this is very backward step and reders the ATV un usable for those dont want iphot grunching the jpegs in some unknown fashon - i hope it gets fixed.

Jul 25, 2009 6:41 AM in response to Alley_Cat

Well, finally I managed to find some time to get back onto this one. I can now conclude that the ATV (or maybe iTunes (?) 'cause I don't know how they are working together re photos) definitely has a bug. Apple is failing to read the EXIF data for photos I have now taken with a high-end Canon, Nikon, FUJI and Pentax SLR cameras. I have also used a number of well know software packages including Photoshop and Paint Shop to do lossless rotation using EXIF data. The ONLY thing that will work is if you remove the EXIF data from the photo and then physically rotate it.

This is a BACKWARD STEP for Apple and I hope they fix it soon.

Jul 28, 2009 5:12 PM in response to Smeek

I am not sure if this is a bug or not but all of my photo's > 20,000 appear correctly on my Mac's and on ATV, there have been shot on a number of cameras and scanned in from photo's, slides and negs. One of the cameras is a Nikon 300.

After this was pointed out a friend send me two photo's one in landscape and the other portrait the portrait failed (e.g. did not rotate correctly on the ATV).

I performed the following

1. Loaded the two photo's into iPhoto and it displayed correctly on ATV.
2. Saved the photo's to a folder and pointed itunes photo's at it and the portrait photo came out incorrectly (e.g. not rotated)
3. Dragged the same two photo's from iPhoto into another folder and pointed itunes at said folder and the photo's displayed correctly on ATV.

When i look at the photo's with Preview it show the original photo's pixel aspect with the width greater than the height if i look at the photo's after they have been in iPhoto the pixels are reversed i.e. the image stored on the disk has its pixels rotated.

It appears that iPhoto is actually rotating the image and storing it in a rotated format whereas Preview is showing the picture correctly by rotating it only in the display.

I can only speculate that ATV does not look at the orientation setting but uses the actual pixels.

Not sure what the people here are using to store their photo's but iPhoto seem to work ok.

best regards

Jeremy

Jul 26, 2009 3:42 PM in response to Captain Big Hair

Sure looks like a bug in the latest Apple TV software, not recognizing the EXIF Orientation field.

For those of you who have Photoshop Elements 6 or 7, you can force PSE to rotate the actual JPEG rather than just set the Orientation flag in the EXIF metadata. See this FAQ:

http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Photos_notproperly

As long as the pixel dimensions are divisible by 16, PSE will still do the rotation loslessly.

Jul 17, 2009 1:56 PM in response to SDH73

I've called support and followed the instructions:

1- Update I-Tunes (no success)
2- Re-sync all photos (no success)
3- Factory Restore (this worked; however, after the software upgrade the problem started again - no success)

Conclusion: there's a bug the latest Apple TV software release.

I'm waiting support to call me again now.

Jul 30, 2009 1:53 PM in response to Smeek

I'm having the same issue, but with photos taken with my iPhone.

I uploaded photos taken in both landscape and portrait to a MobileMe gallery straight from my iPhone. On the AppleTV, the landscape ones show up fine. The portrait ones show up 90 degrees counter-clockwise.

If I go to the gallery online on my Mac, the photos show up fine, both landscape and portrait.

If I look at those photos captured to my computer using Image Capture in Preview, they're fine.

If I take those photos captured from Image Capture and upload them to Flickr, they're fine on Flickr. They're also fine on AppleTV using the Flickr browsing built in.

The only time they show up incorrectly is when I view them on AppleTV through the MobileMe Gallery.

I feel like this is definitely a bug. These are all photos uploaded with the iPhone 3Gs. Photos in portrait uploaded from my original iPhone show up fine.

Jul 24, 2009 3:16 AM in response to scholefn

This is not necessarily a bug.

There are several standardised, proprietary and application specific methods of setting rotation parameters in files through their exif daat, and also methods of lossless JPEG rotation involving the ecnoding itself.

What works in one application or environment might not work satisfactorily in another.

Old theread:

http://discussions.apple.com/thread.jspa?messageID=6162853&#6162853

Jul 25, 2009 10:58 AM in response to Smeek

Same Problem here with Premiere Elements 7 and a Cannon Rebel XTi. Photoshop reads the EXIF info fine but all of a sudden the ATV is landscaping everything. Also experience the same thing when looking at the thumbnails in the pictures section on the ATV. They are rotated correctly on the thumbnail, but as soon as you click on it the picture is displayed landscape.

Aug 10, 2009 11:42 PM in response to Smeek

I noticed that photo orientation is correct (i.e. according to EXIF meta-data) when displayed as part of the screen-saver, but wrong when displayed "directly" (i.e. photo menu). To me, this clearly indicates at least an "inconsistancy" in the handling of EXIF on the Apple TV. Before the 2.4 upgrade everything worked "consistent" (this being one of the big advantages of Apple products). So Apple, please fix this one..

Aug 20, 2009 10:29 AM in response to Frank Klop

Has anyone here tried to attach these portrait images (that show in landscape on Apple TV) to an Apple Mail email? I am having the same problem with Apple TV. When I then tried to attach some of the images to an email by using the "attach" in Apple Mail, the images appeared in landscape on the email. I would be interested to see if someone else can try this to see the result. I got the same result on a Mac Pro and a Mac Book Pro.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV: Photo landscape instead of portret

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.