Exit code 255 in console.log

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Exit code 255 in console.log

I'm trying to figure out why an app (Lotus Notes) is crashing for a user. It only crashes under their user account, I can successfully launch it in any other account on the system.

The error in console log mentions com.apple.launchd... I've tried rebuilding the LaunchServices database, etc.

I've tried uninstalling manually and with an app... I'm not sure what I'm not clearing out here. Are there launchd or launchctl caches or something?

MacBook Pro, Mac OS X (10.5.6)

Posted on Jul 9, 2009 8:54 AM

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Answer 1

Jul 9, 2009 10:26 AM in response to bshomb

bshomb wrote:
I'm trying to figure out why an app (Lotus Notes) is crashing for a user. It only crashes under their user account, I can successfully launch it in any other account on the system.

The error in console log mentions com.apple.launchd... I've tried rebuilding the LaunchServices database, etc.

There might be more information on why Notes is crashing in a crash report. Here's how to find crash reports: Launch Console. If you see "Show Log List" at the left end of the tool bar, click on it. If in the left column nothing shows below "LOG FILES", click on the disclosure triangle. Click on the disclosure triangle for "~/Library/Logs". Scroll down (if necessary) and look for an entry named "CrashReporter". Click on its disclosure triangle if necessary. Scroll down the revealed list looking for Notes. If you find it, click on it to show the crash log. If you don't repeat most of these steps for "/Library/Logs".

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Answer 2

bshomb Author

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Jul 9, 2009 11:43 AM in response to William-Boyd-Jr

Thanks, I checked under Crash Reporter as well as Logs, but nothing for Notes.

Something user specific is causing it to crash as it's fine under another user. I have Sophos Anti-Virus, so I don't believe it's anything of that type of origin. Plus, it only happens with Notes.

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Answer 3

Pondini

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Jul 9, 2009 4:46 PM in response to bshomb

bshomb wrote:
I'm trying to figure out why an app (Lotus Notes) is crashing for a user. It only crashes under their user account, I can successfully launch it in any other account on the system.

So it's almost certainly something in that user's folder.

Does it crash immediately when the app starts, or later, as it's being used?

Please copy and post the actual message (and any others before or after it that might be related, even if they don't look like it).

There may be a corrupted file in that user account. I'd start by looking for something in <user home folder>/Library/Preferences with the name Lotus or Notes or the like. While the app is not in use, rename the file (append "old" to it, or such). If that cures the problem, trash the file. If not, trash the new one and rename the old one back to the original name.

It could also be a corrupted data file. That's going to be a bit harder to track down and/or fix. Usually, data files will be in <user home folder>/Library/Application Support, but there might be a <user home folder>/Library/Notes or <user home folder>/Library/Notes or similar folder.

You could try renaming current versions, then reloading any such files from the last backup before this started.

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Answer 4

bshomb Author

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Jul 10, 2009 8:40 AM in response to Pondini

Yes, Lotus Notes keeps it's Data folder inside ~/Library/Application Support/Lotus Notes Data. I've even transferred this folder from another user account after successful setup, but no luck. I've deleted both Preference files, Notes Preferences and com.ibm.lotus.Notes.plist.

This is the only case like this in a group of 40 or so Macs all running the same build. Very odd.

At this point I think I'm going to recreate the user account and transfer files selectively.

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Answer 5

Pondini

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Jul 10, 2009 8:49 AM in response to bshomb

bshomb wrote:
Yes, Lotus Notes keeps it's Data folder inside ~/Library/Application Support/Lotus Notes Data. I've even transferred this folder from another user account after successful setup, but no luck. I've deleted both Preference files, Notes Preferences and com.ibm.lotus.Notes.plist.

This is the only case like this in a group of 40 or so Macs all running the same build. Very odd.

At this point I think I'm going to recreate the user account and transfer files selectively.

Yes, there's probably some other file hiding somewhere, that's been corrupted.

Any luck on the actual message? Is there any place to look, including Lotus Notes forums, for that exit code?

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Answer 6

bshomb Author

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Jul 10, 2009 2:31 PM in response to Pondini

What I see in console messages is:

7/10/09 4:29:58 PM com.apple.launchd[87] ([0x0-0x192192].com.ibm.lotus.Notes[20023]) Exited with exit code: 255

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Answer 7

Pondini

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Jul 10, 2009 2:44 PM in response to bshomb

bshomb wrote:
What I see in console messages is:

7/10/09 4:29:58 PM com.apple.launchd[87] ([0x0-0x192192].com.ibm.lotus.Notes[20023]) Exited with exit code: 255

Since you've already rebuilt the LaunchServices database, there might be something in <user home folder>/Library/LaunchAgents that's gotten corrupted. If so, I'd compare it with another user's.

And/or check with Lotus about what code 255 means.

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Answer 8

bshomb Author

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Jul 10, 2009 2:53 PM in response to Pondini

Hmm I tried installing Notes 8.5 beta (what I use with no probs), and got this from the Crash Report:

Process: Notes [21571]
Path: /Applications/Notes.app/Contents/MacOS/Notes
Identifier: com.ibm.lotus.Notes
Version: Lotus Notes 8.5 (8.5.00.8340)
Code Type: X86 (Native)
Parent Process: launchd [87]

Interval Since Last Report: 101 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 2 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-07-10 16:44:14.341 -0500
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: CEC810DE-65E6-401A-9C86-377463C69420

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9250d0d3 CFStringGetCString + 307
1 libnotes.dylib 0x02e96ee1 ReadTimeZoneTableFromOS + 3953
2 libnotes.dylib 0x02e99e81 IntlInit + 1617
3 libnotes.dylib 0x02e8dd01 OSInitExt + 3409
4 libnotes.dylib 0x02e8ea79 OSInit + 25
5 libnotesws.dylib 0x0171e6fd NEMInit + 269
6 libnotesws.dylib 0x0260a529 MACMain + 633
7 com.ibm.lotus.Notes 0x000031f2 main + 1394
8 com.ibm.lotus.Notes 0x000024b6 start + 54

Thread 1:
0 libSystem.B.dylib 0x9201c46e _semwaitsignal + 10
1 libSystem.B.dylib 0x9201c236 usleep$UNIX2003 + 61
2 libnotes.dylib 0x041ea981 unix_usleep + 17
3 libnotes.dylib 0x02ed6adf TimerTask + 1183
4 libSystem.B.dylib 0x92046155 pthreadstart + 321
5 libSystem.B.dylib 0x92046012 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9250cfb1 ecx: 0x00000003 edx: 0x00000007
edi: 0x00000000 esi: 0x00916370 ebp: 0xbfff81d8 esp: 0xbfff8170
ss: 0x0000001f efl: 0x00010283 eip: 0x9250d0d3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

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Answer 9

Pondini

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Jul 10, 2009 3:38 PM in response to bshomb

Well, that's interesting. I'm far from expert, but it looks to me like a problem with trying to access memory that doesn't exist or is out of bounds to the current process, while getting the Time Zone from OSX.

As I recall, the time zone can be different for each user, and is kept in <user home folder>/Library/Preferences/com.apple.systempreferences.plist

So you might try changing it for that user, and/or trashing that plist.

How a problem with it could cause a BAD ACCESS fault is beyond me, though.

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