Error Updating Apps

Question

Level 2

251 points

Error Updating Apps

I am trying to update apps. I click where it says "Updates available" in itunes. Then I get an error: we could not complete your itunes store request. the network connection was terminated unexpectedly" over and over. But if I go to "itunes store" I do not have a problem. Help! Thanks.

Windows Vista

Posted on Jul 11, 2009 8:44 AM

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Answer 1

Katrina S.

Level 7

24,131 points

Jul 11, 2009 8:55 AM in response to Don Durs

There is definitely something wrong with the app store the past few days. I can get some updates, but then it tells me

() has no updates currently available.

So it's auto logging me out of the app store. This has happened on different PCs. You might try logging out of the store, and then back in.

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Answer 2

Jul 13, 2009 7:30 PM in response to Katrina S.

Katrina S. wrote:
There is definitely something wrong with the app store the past few days. I can get some updates, but then it tells me

() has no updates currently available.

So it's auto logging me out of the app store. This has happened on different PCs. You might try logging out of the store, and then back in.

I've been seeing the same result on both my computer and on my wife's (each with our own account)... Tried logging out and in, and even using both mac.com and me.com variants, same result. Very frustrating! It isn't logging me out, it's just somehow not working in update...

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Answer 3

Katrina S.

Level 7

24,131 points

Jul 13, 2009 8:37 PM in response to David Nicolson1

It's still doing it to me. Says I have 2 updates available, I log in and try to update, and it goes back to the () has no updates currently available.

It's supposed to say (account@thatplace), not be blank ()
That's why I think it's somehow logging me out.
It only shows 1 update when I am logged in, so I suppose the app that doesn't show up, is the one causing problems.

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Answer 4

Jul 14, 2009 6:38 AM in response to Katrina S.

Yeah, but the top right corner of the window that shows "() has no updates currently available" has a user/login button and at least for me it still showed my username, so I'm definitely not logged out when this happened.

Just now I tried it again and successfully got to my 2 updates! Hope it doesn't fall back again.

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Answer 5

Katrina S.

Level 7

24,131 points

Jul 14, 2009 6:49 AM in response to David Nicolson1

Mine shows my user name near the top right, too, but it's still coming back with that () in the app update page. It did get one update. Says I still have 1 update, but when I try to get it, that's when it comes back with the ().

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Answer 6

Jul 14, 2009 6:54 AM in response to Katrina S.

Yeah, mine stumbled after 1st update too. I went back to apps and clicked link to check for updates again and this time it worked. VERY strange how it goes back & forth! Maybe some portion of their servers are having this problem, and it shows the problem if you happen to be linking to that server. Just a thought, I don't really know how their system works... But it is clear that all is not 100% working!

At least I got my updates... today...

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