1 Reply Latest reply: Jul 11, 2009 11:15 AM by Jim VanLeeuwen
Sneeze Level 1 Level 1 (0 points)
IPOD touch is frozen with USB connector/ITUNES symbol on screen. I can only turn the IPOD on and off, and it always comes back to this screen. I've connected it to my MacBook, but ITUNES won't allow it to connect until I enter the passcode on the IPOD Touch....which obviously I cannot do. I cannot reset IPOD Touch. Has anyone experienced this problem and if so what do I do? Thanks in advance...

IPOD Touch 8G, iPhone OS 2.x
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.

    Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.

    Press and hold the Home button while reconnecting the USB cable to iPhone. When you reconnect the USB to iPhone, the device should then power on.

    Restore your iPod.

    http://support.apple.com/kb/HT1808