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ptrrp Level 1 Level 1 (0 points)
I did a software update today and after i restarted, I've been having this annoying problem.

After a few minutes, the internet will still be connected, although the airport seems to completely shut down, as indicated by iStat as it says nothing is going in, nor going out. I didn't have this problem before I did the update today. To get the internet working again, I have to turn off the airport, then turn it on again, or I would have to restart my router, which is really annoying.

I am sure it is not the router as we have 2 other laptops and 2 other Macs working fine with the internet.

Is there a fix for this? Or can i revert the update?


Thanks for your help!

Mac OS X (10.5.7), Macbook
  • William Kucharski Level 6 Level 6 (14,890 points)
    Has the same AirPort update been applied to the other two Macs you reference?
  • ptrrp Level 1 Level 1 (0 points)
    They haven't. I told my brother not to update after the problem began.

    And actually, it's not that it shuts down completely, but there are random periods of time where the internet is ridiculously slow, in some cases pages fail to load. The temporary fix is turning off and turning on the airport, or renewing my DHCP lease in the settings.
  • nerowolfe Level 6 Level 6 (13,070 points)
    ptrrp wrote:
    They haven't. I told my brother not to update after the problem began.

    And actually, it's not that it shuts down completely, but there are random periods of time where the internet is ridiculously slow, in some cases pages fail to load.

    You need to describe what you mean by "the internet being slow." "Internet speed" has no meaning.
    What is your internet connection speed? Use something like
    http://www.speedtest.net/
    Also check your LAN and/or WiFi speed.

    The temporary fix is turning off and turning on the airport, or renewing my DHCP lease in the settings.

    It sounds to me like an ISP or router issue.
    My speeds are typically as below. This is using my WiFi connection.
    !http://www.speedtest.net/result/516729309.png!

    Usual problems are related to old routers and/or old router firmware. There is no Leopard issue as far as I can determine.
  • ejwoodall Level 1 Level 1 (0 points)
    I have the same or similar problem. My wireless airport stopped working on my Macbook. I got a few strange messages about an IP address conflict which I can't remember exactly what they said and now it won't turn on. I thought the card had failed but now I know it is a software problem. The card is recognized in system profiler. I know this because I have an older drive with 10.5.5 on it and it works with that drive installed. Recently just before it stopped working I did a software update. It updated to 10.5.7 and there was an airport update as well. Right after that it stopped working so I'm pretty sure that is the cause.

    Any suggestions? It's a real headache not having wireless.

    I could do an archive and reinstall back to 10.5.5. I could clone the old drive but I would have to reinstall a lot of software.
  • ptrrp Level 1 Level 1 (0 points)
    I also had an error message saying that my IP was in conflict as it was in use by another system or something. I reset my router to fix this.

    By slow internet, I mean a page will take more than a minute to load. Then again, there are times where the airport would completely drop to 0 in/out kbps when I check on iStat while I am trying to load a page. When I do have connection to the internet after turning on my airport, my download is around 10 mbps. When I try doing the test while the internet is "slow", the page will take a long time to load, and sometimes the test fails to connect.

    I am curious to how it would be a problem with the router or ISP if two other Macs using the same wireless router are working fine. Perhaps settings in the airport were changed when the updates were applied?
  • William Kucharski Level 6 Level 6 (14,890 points)
    I've given this very simplified example innumerable times before.

    Say there's a router bug where when asked to add "2 + 3" it returns "5," but when asked to add "3 + 2" it erroneously returns "6."

    Say Mac OS X 10.5.7 now asks the router to add "3 + 2" where Windows, the iPhone and older versions of Mac OS X only ask to add "2 + 3."

    Mac OS X will get the wrong answer, but it's not Apple's fault as it asked the router a legitimate question.
  • ptrrp Level 1 Level 1 (0 points)
    I understand your example of how the router could fail with the update. Although, I've tried another D-link router that we had bought in the past but never used and it also produces the same problem. I have updated the firmware on both routers to the latest version provided from the D-link website.

    If this is the case, are you implying that this Apple update requires me to buy a new up-to-date router in order to have things running smoothly again?
  • ejwoodall Level 1 Level 1 (0 points)
    It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.

    I solved my problem by reinstalling 10.5.5 and not doing the updates to 10.5.7. I don't know for sure if it is the update to 10.5.7 or the airport updates that caused my problem.

    I put my old drive back in my Macbook and I had wireless again. So I put my new drive in and did the reinstall and now it works. There is a conflict with either the 10.5.7 update or the Airport update.

    APPLE REALLY NEES TO FIX THESE ISSUES. you can read about them all over the internet. Many have just updated to 5.7 and then they have a problem.

    So archiving and reinstalling 5.5 solved my problem. My old drive has 5.6 and it works. If had a copy of 5.6 I would have used that.

    I will try doing another update to 5.7 and see if it still works. If that works I will update the airport.
  • ptrrp Level 1 Level 1 (0 points)
    I have to disagree with you a bit. It is a problem with both the update and the router in use as I have tried the airport in various other places and some seem to work flawlessly. I would downgrade my software to 10.5.6 if I knew how, but unfortunately I don't.

    In my opinion, this IS Apple's problem as it was their update that disrupted the affected Macs which were fine before the 10.5.7 update.

    What I find that also works is when the internet hangs, I simply click the airport symbol on the bar, and it shows up as "Scanning" which temporarily allows a page to load, instead of turning off and on the airport.

    For now, I'll be patient until Apple comes up with a solution, or a new update.

    Thanks to those who helped!

    Message was edited by: ptrrp
  • William Kucharski Level 6 Level 6 (14,890 points)
    The "Scanning" message is completely normal and means AirPort is scanning for available networks to display.

    You will see it every time you click the AirPort icon, and scanning is only performed because you clicked the icon.

    If it was a blanket Apple issue, all of us would have the problem; most of us do not.

    Personally I just returned from a trip with my 15" MBP and had no issues connecting to any of the hotspots I tried.

    It is also in no way Apple's responsibility to fix third party firmware, regardless of whether "it used to work."
  • William Kucharski Level 6 Level 6 (14,890 points)
    ejwoodall wrote:
    It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.


    Then I guess the millions of people running 10.5.7 with no issues are just hallucinating that their machines are working fine?

    I'm not trying to belittle your issues; you're certainly having them and I know first hand how annoying an intermittent AirPort issue can be. (In fact, mine was due to an AirPort driver bug that no one else seemed to suffer from.)

    The single best diagnostic you could do is take your system running 10.5.7 to an Apple Store, and try using their in-store network.

    If your machine performs flawlessly, it may be a router issue.

    If your machine has connectivity issues there, it may be a hardware problem with your machine.

    There have been numerous people in multiple threads over the years who swore that an update was buggy because things used to work, but returned later to sheepishly admit that they took their machine in, a problem was found and fixed, and now their Mac works flawlessly with the newer software.

    But simply reinstalling 10.5.5 in no way means the explanation of how firmware bugs may be at play here is incorrect.

    In the context of that explanation, all you've done is possibly reinstall software that asks to add "2 + 3."
  • sf23103 Level 1 Level 1 (0 points)
    When I updated to 10.5.7, I had the same problem. Whenever it slowed or completely stopped I could see the "Airport: Scanning", which made me think that was the problem. Of course I searched for "excessive airport scanning" and found that a lot of people were having similar issues.

    I took my computer to work and found that it worked just fine there. I recently purchased a new wireless router for my house and since then everything has been working great. I don't know what the deal is with it, but the only explanation I have is that something wasn't working with my old router, which was a d-link.

    Alex
  • Fishman881 Level 1 Level 1 (0 points)
    I have the same problem with my 17"MBP that I purchased about a month a ago. I have a 14" iBook 14" in my house that runs off the same AT&T router with no problems. With my new Macbook, evrytime I get on the internet, I will at some point just lose my connection (airport icon grays out and page won't load.) Sometimes multiple times in one session. I turn Airport off, then on, and it works.

    I understand the explanation put forth about the router misunderstanding the request 2+3=5, 3+2=6
    *But what can we do about it?*, besides revert to an earlier OS or buy a new router.

    My other Apple computer works fine with the one we've got.

    My router's firmware is up to date.

    Message was edited by: Fishman881
  • William Kucharski Level 6 Level 6 (14,890 points)
    sf23103 wrote:
    When I updated to 10.5.7, I had the same problem. Whenever it slowed or completely stopped I could see the "Airport: Scanning", which made me think that was the problem. Of course I searched for "excessive airport scanning" and found that a lot of people were having similar issues.


    OK, one more time:

    When you click the AirPort icon, AirPort will report it is "Scanning" because it's looking for the list of networks to show you in the drop-down menu.

    It is "Scanning" because you told it to by clicking the icon.

    You have not lost your connection because AirPort is scanning.

    Your connection is not slow because AirPort is scanning.

    AirPort is reporting it is scanning because you clicked on the menu bar icon.

    The machine is doing exactly what you asked it to.

    It's no different than any other menu presented in response to clicking anything else in the menu bar.
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