4 Replies Latest reply: Oct 5, 2009 5:05 AM by RathanDog
Rob Pollard Level 1 Level 1 (0 points)
Hi All,

I have a first generation iPod touch that is around 18 months old. It appears that the home button has stopped functioning. What are my repair options.

Looking at the Apple website it looks like they charge a fixed repair fee of £146.13?? For a button? Or am I looking at the wrong site?

I have to say that this is the first electronic product I have bought in a very long time that has failed in 18 months. Looking on the internet, it appears to be a commmon failure mode too.

In the Uk would consumer rights protect me? Or will it be a case of contacting Apple?


09 Mac Pro 2.66Ghz Quad, Mac OS X (10.5.6), 2 x 640 Gb drives, 1 x ATI 4780, 1 x 24" LED cinema display
  • andrew davenport1 Level 1 Level 1 (5 points)

    Today my 18 month old ipod touch home button has stopped working, so you are not alone. I am also having problems with another touch that shuts down when it still has 20% battery life left. This has only happened after installing V3 software, is this the cause? Not very happy at the moment as the ipods should last longer than 18 months. I will be contacting apple and expect a repair for free, remember in the UK your consumer rights are strong, the device must be of satisfactory quality, fit for its purpose and as described. Of course fair wear and tear must be taken in account in its use but a button should be of a quality to last longer than 18 months, if it doesn't then it is not fit for its purpose.
  • tookyfes Level 1 Level 1 (20 points)
    for your home buttons, is it the actual physical button that doesn't work or that the iPod just isn't getting the signal? cause mine seems gummed up...
  • AntonioHK Level 1 Level 1 (0 points)
    My ipod Touch also blacked out and not working after about 18 months (purchased on Feb 2008). The repair shop recommends I buy a new one as they cannot repair the unit, but willing to swap a refurbished one with 90 days warranty at about USD100. Nothwithstanding, they recommend I buy a new one since mine is a first generation and a new third generation only costs USD200. What upsides me is that I only used my iPod sparingly and do not expect a failed unit in 18 months! Originally, I am planning to buy an iPhone, but now I have second thought.
  • RathanDog Level 1 Level 1 (0 points)
    Hi Rob,

    I've been putting off getting my iPod Touch home button fixed for months, and finally got around to it on the apple site. Almost £150?! Suffice to say much spluttering and not a few swear words followed!

    Have you managed to get yours sorted? I've already started scanning ebay for a replacement (although not from Apple!), because I have a horrible feeling that it's going to be the cheapest option, but was wondering whether you might have stumbled across something genius?