Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Need help setting up IMAP account

I have an IMAP account with JustHost. I'm confused about how to set it up on the iPhone so that deleted and sent messages are stored on the server in the same folder they would be stored in if I deleted or sent them from Mail.app. JustHost include this particular instruction for Mail.app:

+Mac Mail IMAP Note: The "IMAP Path Prefix" needs to be set to INBOX otherwise Mail.app will not be able to store deleted, draft or sent mail on the server. click for more info+

I did this in Mail and it seems to be working well. But do I also have to include this prefix in the settings for this account on the iPhone?

And do I need to "map" the Sent, Trash and Drafts mailboxes to particular folders in the Settings > Account > Advanced panel? Right now it's very confusing because on my Mac this is what I see:

!http://img.skitch.com/20090712-b2px72desgpx9jrwyw7jyihrjh.png!

See how there's still a "Sent" and "Trash" folder under BMA.com way down at the bottom? Why? Almost all of my sent and deleted messages from this account appear in the "Sent" and "Trash" folders at the top underneath the Sent and Trash icons.

On my iPhone I see something similar. At the top there's an Inbox, Drafts, Sent and Trash folder with the special icons for each; then underneath that there are "Deleted Messages", "Drafts" and "Sent" folders that just look like normal folders. However, the problem here is that most of my deleted and sent messages are actually in those folders, not the ones up top.

Ach, so confused!

Message was edited by: Badlydrawnboy

Mac Pro (Early 2008) 2.8Ghz, Mac OS X (10.5.6), 10 GB RAM, 23" ACD, lots of storage!

Posted on Jul 12, 2009 2:26 PM

Reply
4 replies

Jul 12, 2009 8:20 PM in response to Badlydrawnboy

Perhaps I can be more specific in my question. I'm wondering why there are two "Sent" and "Trash" folders on both Mail.app and the iPhone for the BMA.com account? One is under the "Sent" and "Trash" icons at the top, and the other is down under the BMA.com globe down below. They both have messages in them, so I'm confused about what's happening.

Jul 15, 2009 10:49 AM in response to Badlydrawnboy

Sorry for delay in replying. I don't use the Mac Mail App so I had to check what happended if I connected it to my mail service. I also have two Sent and Trash folders. I would think that the top ones are on my MacBook and the other on my mail service provider's server. The advantage of having both is that I could access Sent and Deleted messages even if I didn't have an internet connection.

Try either manually mapping these folders on your iPhone settings or sync via iTunes and see if your messages appear in these folders as well. MobileMe will not sync mailbox settings on non-MobileMe mail accounts.

Need help setting up IMAP account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.