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How can I Remove / Recover a locked Iphone "device password"?

2497 Views 2 Replies Latest reply: Jul 13, 2009 8:47 AM by Bryan Debnam RSS
Bryan Debnam Level 1 Level 1 (20 points)
Currently Being Moderated
Jul 13, 2009 8:17 AM
I would like to roll out Exchange connectivity for our IPhone users. We will enforce strong alpha numeric password policies when doing so. The problem is these are "personal devices". A lot of my end users do not SYNC or backup their phone. Our corporate policy blocks ITunes to further complicate things. It is important to be able to recover/remove a password before a remote wipe takes place by our IT staff. Does any Apple supported tool or procedure exist for this?
Iphone 3G, Mac OS X (10.5.6), OSX and Windows 7
  • Woggledog Level 4 Level 4 (1,870 points)
    Bryan,

    you'll be able to enforce exchange policies on the iphone, namely the autolock of the device after a couple of minutes.

    With this, the security is no different that a user navigating to owa.mycorp.com and reading their exchange email that way (if you have this enabled)

    If you do a remote wipe, this will remove the password. Whilst you may of blocked itunes in the corp domain, I;m sure users will use it at home, thus syncing and backing up data. It's a shame that you have so many users that DON'T do this though.

    There are some very detailed websites out there going through what you may need, such as:

    http://msexchangeteam.com/archive/2008/07/11/449196.aspx
    MacBook pro 2.5GHz C2D, Mac OS X (10.5.5), Time Capsule + TV 160GB + Airport Express + iPhone 3G

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