3 Replies Latest reply: Jul 13, 2009 3:19 PM by William Edinger
William Edinger Level 1 Level 1 (5 points)
I have been trying to do required training for my company online. The initial company pages load fine, but when I begin the training modules, I get the message "unsupported browser" and says I must use IE 5.5 or higher. The site appears to be administered by SumTotal Systems (if that helps.)

I have tried to fool it with Develop to no avail. I have also downloaded 3 other browsers to try this (Opera, Firefox, and OmniPage.) Opera and Omnipage have the same type of "fool them" options, but neither of them worked.

I even tried IE for Mac 5.1+ but it hardly even loads a regular page.

Any other suggestions on how to get around this?

iBook se 466 (Firewire), Mac OS X (10.1.x)
  • 1. Re: "Unsupported Browser" message
    sitspotsit Level 3 Level 3 (780 points)
    You should ask the company (SumTotal Systems) what specific browsers and operating systems are supported for that site; if Mac OS X isn't among them, they need to fix that problem. If the Develop menu doesn't get you in, that would indicate they are doing one or two things: a) sniffing for the actual OS you're running, and/or b) sniffing for the actual browser being used.
  • 2. Re: "Unsupported Browser" message
    Carolyn Samit Level 10 Level 10 (89,685 points)
    HI William,

    You can't unless you are running a Windows machine and Internet Explorer. Unfortunately, that site isn't Mac friendly.







  • 3. Re: "Unsupported Browser" message
    William Edinger Level 1 Level 1 (5 points)
    I actually went to their website this morning and tried to contact them. Their site is not friendly to end users (if I was a client, I would have had some sort of access.) I ended up sending them some comments in a sort of survey about their website. (I mentioned that their programmers are using non-standard code when designing their programs. I got that information while investigating the problem at the Opera and Firefox websites.)

    I was just hoping that there might be some other work-around to this problem. I guess I'll have to go get a stupid windows machine to do the work. I have wasted enough time on the problem.

    Thanks for the replies.