"Unsupported Browser" message

Question

"Unsupported Browser" message

I have been trying to do required training for my company online. The initial company pages load fine, but when I begin the training modules, I get the message "unsupported browser" and says I must use IE 5.5 or higher. The site appears to be administered by SumTotal Systems (if that helps.)

I have tried to fool it with Develop to no avail. I have also downloaded 3 other browsers to try this (Opera, Firefox, and OmniPage.) Opera and Omnipage have the same type of "fool them" options, but neither of them worked.

I even tried IE for Mac 5.1+ but it hardly even loads a regular page.

Any other suggestions on how to get around this?

iBook se 466 (Firewire), Mac OS X (10.1.x)

Posted on Jul 13, 2009 2:10 PM

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Answer 1

Best reply

sitspotsit

Level 3

785 points

Jul 13, 2009 2:48 PM in response to William Edinger

You should ask the company (SumTotal Systems) what specific browsers and operating systems are supported for that site; if Mac OS X isn't among them, they need to fix that problem. If the Develop menu doesn't get you in, that would indicate they are doing one or two things: a) sniffing for the actual OS you're running, and/or b) sniffing for the actual browser being used.

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Answer 2

Jul 13, 2009 3:03 PM in response to William Edinger

HI William,

You can't unless you are running a Windows machine and Internet Explorer. Unfortunately, that site isn't Mac friendly.

😟

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Answer 3

Jul 13, 2009 3:19 PM in response to sitspotsit

I actually went to their website this morning and tried to contact them. Their site is not friendly to end users (if I was a client, I would have had some sort of access.) I ended up sending them some comments in a sort of survey about their website. (I mentioned that their programmers are using non-standard code when designing their programs. I got that information while investigating the problem at the Opera and Firefox websites.)

I was just hoping that there might be some other work-around to this problem. I guess I'll have to go get a stupid windows machine to do the work. I have wasted enough time on the problem.

Thanks for the replies.

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