1 Reply Latest reply: Jul 14, 2009 8:29 AM by planb77
Tom-o Level 1 Level 1
I have a new ipod and I am unable to update and add music. I am receiving the following warning: ipod software update server could not be contacted; Make sure network settign are correct and your network connection is active.

Does anyone know what netwrok connection apple uses? I am on a work computer with a number of firewalls. I can drop the firewall for a moment to update but what to select the correct one.

Any help would be great

  • planb77 Level 7 Level 7
    Hey there,
    Make sure you iTunes is enabled through the Windows firewall. Instructions on how to do this can be found [HERE|http://support.apple.com/kb/TS1368] as well as other troubleshooting solutions for this issue.

    If you are using Norton or McAfee AV, I would try temporarily disabling them to see if that helps the situation as well.

    Or see if this article can help you out. It's worth a shot.

    Hope this helps.