ipod software update server could not be contacted

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Level 1

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ipod software update server could not be contacted

I have a new ipod and I am unable to update and add music. I am receiving the following warning: ipod software update server could not be contacted; Make sure network settign are correct and your network connection is active.

Does anyone know what netwrok connection apple uses? I am on a work computer with a number of firewalls. I can drop the firewall for a moment to update but what to select the correct one.

Any help would be great

PC

Posted on Jul 14, 2009 8:04 AM

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Answer 1

planb77

Level 7

32,434 points

Jul 14, 2009 8:29 AM in response to Tom-o

Hey there,
Make sure you iTunes is enabled through the Windows firewall. Instructions on how to do this can be found [HERE|http://support.apple.com/kb/TS1368] as well as other troubleshooting solutions for this issue.

If you are using Norton or McAfee AV, I would try temporarily disabling them to see if that helps the situation as well.

Or see if this article can help you out. It's worth a shot.
http://support.apple.com/kb/TS1814?viewlocale=en_US

Hope this helps.

B-rock

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