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Why isn't my BRAND NEW iPhone charging?

2743 Views 7 Replies Latest reply: Jul 14, 2009 5:31 PM by Jeremy Coulson RSS
Jeremy Coulson Level 1 Level 1 (120 points)
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Jul 14, 2009 11:43 AM
I just got my iPhone on Friday. It's Tuesday. When I plug it in, it charges for a little while and then switches over to discharging. I had it on the charger all night last night and when I woke up this morning, I was greeted by a red battery graphic and a warning. This is whether or not I have it in the wall or on my PowerBook charging.

I have an app on it called "System" that actually displays the percentage charged. I turned it off (off -- not just with the home button) and let it charge for about two hours. It actually got up to 68%. As soon as I unplugged it, however, it told me 58%. Bug in the app? Or an extra indicator that I may have gotten a lemon of an iPhone?

PowerBook G4, Mac OS X (10.4.11), iPhone 3G 8GB, iPod Touch 32 GB
  • ColeV Calculating status...
    Currently Being Moderated
    Jul 14, 2009 11:55 AM (in response to Jeremy Coulson)
    well im guessing you didn't purchase it with a warranty

    obviously, if you did, it would be fixed

    if not, im guessing that yes, the battery must be screwed
    MacBook, Mac OS X (10.4.4), 3 Screens
  • paulcb Level 6 Level 6 (18,680 points)
    Currently Being Moderated
    Jul 14, 2009 12:01 PM (in response to Jeremy Coulson)
    Ignore the post above, he doesn't know what he's talking about. You have a 1 year warranty through Apple. It does sound like you have a battery and/or charging problem. Can you try someone elses charger? If not, try resetting (not restarting) the phone as such...

    Reset: press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

    If that doesn't work, you can try "restoring as new" as per p. 200 in the manual...

    If that doesn't work, contact Apple...
    HP DV7 Laptop, Windows Vista, iPhone 3G 8GB with 3.0
  • zacharace Calculating status...
    Currently Being Moderated
    Jul 14, 2009 12:18 PM (in response to Jeremy Coulson)
    My guess is 1. a faulty charger or 2. a faulty battery. If the (fine) suggestions above don't work, I'd try either another charger or replacing it with Apple.
    PowerMac G4 Digital Audio, Mac OS X (10.4.11)
  • Randy Fast Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Jul 14, 2009 1:19 PM (in response to Jeremy Coulson)
    Does it charge when you connect it to a computer USB port? Have you tried a different cable with the same wall charger?

    Apple will replace the wall charger for free if it's broken. Call them up, they will overnight you a new one and you just send the broken one back in the same package.
    Dell Vostro 1400, Windows Vista, iPhone 3G 16GB, iPod video 60GB


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