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Why isn't my BRAND NEW iPhone charging?

2743 Views 7 Replies Latest reply: Jul 14, 2009 5:31 PM by Jeremy Coulson RSS
Jeremy Coulson Level 1 Level 1 (120 points)
Currently Being Moderated
Jul 14, 2009 11:43 AM
I just got my iPhone on Friday. It's Tuesday. When I plug it in, it charges for a little while and then switches over to discharging. I had it on the charger all night last night and when I woke up this morning, I was greeted by a red battery graphic and a warning. This is whether or not I have it in the wall or on my PowerBook charging.

I have an app on it called "System" that actually displays the percentage charged. I turned it off (off -- not just with the home button) and let it charge for about two hours. It actually got up to 68%. As soon as I unplugged it, however, it told me 58%. Bug in the app? Or an extra indicator that I may have gotten a lemon of an iPhone?

Jeremy
PowerBook G4, Mac OS X (10.4.11), iPhone 3G 8GB, iPod Touch 32 GB
  • ColeV Calculating status...
    Currently Being Moderated
    Jul 14, 2009 11:55 AM (in response to Jeremy Coulson)
    well im guessing you didn't purchase it with a warranty

    obviously, if you did, it would be fixed

    if not, im guessing that yes, the battery must be screwed
    MacBook, Mac OS X (10.4.4), 3 Screens
  • paulcb Level 6 Level 6 (18,680 points)
    Currently Being Moderated
    Jul 14, 2009 12:01 PM (in response to Jeremy Coulson)
    Ignore the post above, he doesn't know what he's talking about. You have a 1 year warranty through Apple. It does sound like you have a battery and/or charging problem. Can you try someone elses charger? If not, try resetting (not restarting) the phone as such...

    Reset: press the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

    If that doesn't work, you can try "restoring as new" as per p. 200 in the manual... http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

    If that doesn't work, contact Apple... http://www.apple.com/support/contact/
    HP DV7 Laptop, Windows Vista, iPhone 3G 8GB with 3.0
  • zacharace Calculating status...
    Currently Being Moderated
    Jul 14, 2009 12:18 PM (in response to Jeremy Coulson)
    My guess is 1. a faulty charger or 2. a faulty battery. If the (fine) suggestions above don't work, I'd try either another charger or replacing it with Apple.
    PowerMac G4 Digital Audio, Mac OS X (10.4.11)
  • Randy Fast Level 4 Level 4 (1,415 points)
    Currently Being Moderated
    Jul 14, 2009 1:19 PM (in response to Jeremy Coulson)
    Does it charge when you connect it to a computer USB port? Have you tried a different cable with the same wall charger?

    Apple will replace the wall charger for free if it's broken. Call them up, they will overnight you a new one and you just send the broken one back in the same package.
    Dell Vostro 1400, Windows Vista, iPhone 3G 16GB, iPod video 60GB

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