HP printer G85xi errors...

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Level 1

15 points

HP printer G85xi errors...

I have an HP G85xi which I use from time to time. It worked just find till the last software upgrade. I have the console messages below.

Jul 14 15:37:12 Iceman OfficeJet G85xiprinter[2488]: Error loading /Library/Printers/hp/aio/PMs/hp aio_print_pm.plugin/Contents/MacOS/hp_aio_printpm: dlopen(/Library/Printers/hp/aio/PMs/hp aio_print_pm.plugin/Contents/MacOS/hp_aio_printpm, 262): no suitable image found. Did find:\n /Library/Printers/hp/aio/PMs/hp aio_print_pm.plugin/Contents/MacOS/hp_aio_printpm: mach-o, but wrong architecture
Jul 14 15:37:12 Iceman OfficeJet G85xiprinter[2488]: Cannot find function pointer HPPMPluginFactory for factory 00425E6D-6656-11D7-966D-0003934BEDFE in CFBundle/CFPlugIn 0x103d830 </Library/Printers/hp/aio/PMs/hp aio_printpm.plugin> (bundle, not loaded)
Jul 14 15:37:19 Iceman OfficeJet G85xiprinter[2488]: Unable to use font: no glyphs present.
Jul 14 15:38:31 Iceman kernel[0]: USBF: 23510.597 [0x7297d00] The IOUSBFamily was not able to enumerate a device.
Jul 14 15:38:38 Iceman kernel[0]: USBF: 23516.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:38:44 Iceman kernel[0]: USBF: 23522.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:38:50 Iceman kernel[0]: USBF: 23528.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:38:56 Iceman kernel[0]: USBF: 23534.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:38:56 Iceman kernel[0]: USBF: 23535. 0 [0x7297d00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of hub @ location: 0xfd510000)
Jul 14 15:39:02 Iceman kernel[0]: USBF: 23540.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:08 Iceman kernel[0]: USBF: 23546.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:14 Iceman kernel[0]: USBF: 23552.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:20 Iceman kernel[0]: USBF: 23558.968 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:26 Iceman kernel[0]: USBF: 23564.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:32 Iceman kernel[0]: USBF: 23570.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:38 Iceman kernel[0]: USBF: 23576.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:44 Iceman kernel[0]: USBF: 23582.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:50 Iceman kernel[0]: USBF: 23588.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:39:56 Iceman kernel[0]: USBF: 23594.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:40:02 Iceman kernel[0]: USBF: 23600.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:40:08 Iceman kernel[0]: USBF: 23606.969 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:41:40 Iceman [0x0-0x47047].org.mozilla.camino[557]: Debugger() was called!
Jul 14 15:42:48 Iceman kernel[0]: USBF: 23767.802 [0x7297d00] The IOUSBFamily was not able to enumerate a device.
Jul 14 15:42:55 Iceman kernel[0]: USBF: 23773.972 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:43:01 Iceman kernel[0]: USBF: 23779.972 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:43:07 Iceman kernel[0]: USBF: 23785.972 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:43:13 Iceman kernel[0]: USBF: 23791.972 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:43:13 Iceman kernel[0]: USBF: 23792. 3 [0x7297d00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 1 of hub @ location: 0xfd510000)
Jul 14 15:43:14 Iceman Software Update[2510]: arguments=(null)
Jul 14 15:43:19 Iceman kernel[0]: USBF: 23797.972 AppleUSBEHCI[0x6e59800]::Found a transaction which hasn't moved in 5 seconds on bus 0xfd, timing out! (Addr: 0, EP: 0)
Jul 14 15:43:24 Iceman kernel[0]: USBF: 23803.972

Thanks for help !

mac pro 2.66, Mac OS X (10.5.7), mac mini 1.66 / Mac Book Pro 2.2

Posted on Jul 14, 2009 4:08 PM

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Answer 1

R C-R

Level 6

17,794 points

Jul 15, 2009 4:49 AM in response to avinator007

avinator007 wrote:
I have an HP G85xi which I use from time to time. It worked just find till the last software upgrade.

What software upgrade are you talking about?

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Answer 2

Jul 15, 2009 4:53 AM in response to avinator007

HI,

Anytime you update or upgrade system software run Disk Utility (Applications/Utilities) and repair disk permissions BEFORE and AFTER the installation.

Quit any open applications. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

You might need to go to the HP site and see if there is an update for that driver also.

Carolyn 🙂

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Answer 3

avinator007 Author

Level 1

15 points

Jul 15, 2009 9:22 AM in response to Carolyn Samit

Thanks ! I did the permission repair without any luck. My printer stopped working ater I upgraded to the new OSX 10.5.7 version. I have attached a resh printer log...

I [15/Jul/2009:08:25:54 -0700] Listening to 127.0.0.1:631 on fd 6...
I [15/Jul/2009:08:25:54 -0700] Listening to /private/var/run/cupsd on fd 7...
I [15/Jul/2009:08:25:54 -0700] Resuming new connection processing...
I [15/Jul/2009:08:35:55 -0700] [Job ???] Request file type is application/pdf.
I [15/Jul/2009:08:35:55 -0700] [Job 10] Adding start banner page "none".
I [15/Jul/2009:08:35:55 -0700] [Job 10] Adding end banner page "none".
I [15/Jul/2009:08:35:55 -0700] [Job 10] File of type application/pdf queued by "Avinator".
I [15/Jul/2009:08:35:55 -0700] [Job 10] Queued on "OfficeJet G85xiprinter" by "Avinator".
I [15/Jul/2009:08:35:55 -0700] [Job 10] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 377)
E [15/Jul/2009:08:36:09 -0700] PID 377 (/System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr) stopped with status 233!
I [15/Jul/2009:08:36:09 -0700] Hint: Try setting the LogLevel to "debug" to find out more.
E [15/Jul/2009:08:36:09 -0700] [Job 10] Job stopped due to filter errors.

Thanks again !

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Answer 4

R C-R

Level 6

17,794 points

Jul 15, 2009 10:15 AM in response to avinator007

My advice is to first run Disk Utility's verify disk test (not to be confused with the permissions test or repair) to see if your disk is free of any corruption problems. If it passes that test, you might try downloading & applying the 10.5.7 combo update ( http://support.apple.com/downloads/MacOS_X_10_5_7_ComboUpdate) to see if it helps.

My guess is that you have some damaged or missing OS support file issue. If so, the combo update might help since it includes updated replacements for many OS files, not just those that have been updated between 10.5.6 & 10.5.7.

If that doesn't help (& even if it does), make sure you search HP's site for updated drivers or other info related to using this printer with 10.5.7.

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Answer 5

avinator007 Author

Level 1

15 points

Jul 15, 2009 9:54 PM in response to R C-R

Thanks for the advice. I did what you suggested and still have the same problem. I still get the same errors. I suspect the problem is with the 10.5.7 upgrade....

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Answer 6

R C-R

Level 6

17,794 points

Jul 16, 2009 6:56 AM in response to avinator007

There are more things you can try to isolate or remedy your problem. One is to create a new user account just for testing purposes. If the problem disappears, you know something in your home folder is the culprit.

Another is to do an Archive & Install, followed by updating the OS again. If there is system level damage, the combo update can repair it only if the update contains a replacement for the damaged file. Doing the reinstall & update eliminates the possibility that some file like this is the culprit.

Doing both, in the order given, eliminates a lot of potential causes & will be helpful if you contact HP for support, which is another thing you should try.

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Answer 7

avinator007 Author

Level 1

15 points

Jul 16, 2009 12:27 PM in response to R C-R

I logged in with another user account and the printer is working fine 🙂 - so something was wrong in my home folder... I did and archive and install followed by another update which did the trick.

Thanks again for your help !

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