Previous 1 2 Next 22 Replies Latest reply: Jan 4, 2010 8:50 PM by neptune2000 Go to original post
  • dlee96 Level 1 (5 points)
    Hello Yossef,

    It might be helpful if I try to figure out your current state and ask some clarifying questions to figure out what you can try next.

    +Current state:+
    1. When you plug in the device, nothing happens.
    2. You've installed the drivers for your specific version of OSX from the Novatel website linked in a previous post.
    3. When you try to add an interface in the networking control panel, there is no option for adding the Novatel device.

    +Clarifying questions+
    1. Did a drive ever automatically mount when you plugged in the device? And if it did mount did you install the software from that drive? Looking at my personal notes, I was able to install the Novatel interface after running the software that was included on the USB stick. Plugging the drive into my Mac Pro at work, a drive called Novatel Wireless Mac Drivers mounts automatically. The drive contains two files. One an installation package called Installer.pkg and a second file is a link to a PDF called UserGuide.pdf.
    2. Are you running any anti-virus software?
    3. Did you download the software package that is specific for your operating system from the Novatel website? There are separate downloads for Tiger, Leopard, and Snow Leopard.

    You can check if your machine can see the USB device. Launch the System Profiler and under Hardware click on USB. There should be something called Novatel Wireless CDMA.
    On my Mac Pro, which I did not install the drivers, the device shows up under USB with the following information:
    Novatel Wireless CDMA:

    Capacity: 114.8 MB
    Removable Media: Yes
    Detachable Drive: Yes
    BSD Name: disk3
    Product ID: 0x5031
    Vendor ID: 0x1410 (Novatel Wireless, Inc.)
    Version: 0.00
    Serial Number: [edited for privacy]
    Speed: Up to 12 Mb/sec
    Manufacturer: Novatel Wireless Inc.
    Location ID: [edited for privacy]
    Current Available (mA): 500
    Current Required (mA): 500
    Mac OS 9 Drivers: No
    Partition Map Type: Unknown
    S.M.A.R.T. status: Not Supported
    Novatel Wireless Mac Drivers:
    Capacity: 2 MB
    Writable: No
    File System: HFS+
    BSD Name: disk3s0s2
    Mount Point: /Volumes/Novatel Wireless Mac Drivers

    If your machine can't see the USB device, you might have a bad stick or an earlier rev that doesn't have the Mac drivers. I think the earliest revs didn't have the mac drivers. Could be wrong about this though.

    Other than that, the only real difference between your configuration and mine that I can see are the OS versions. I'm running Snow Leopard and you seem to be running Leopard.
  • davidddm Level 1 (0 points)
    In my case the device is always recognized.

    If I delete the drivers, it mounts the "drive". With either the drivers from the device, or the drivers downloaded from Novatel, essentially nothing happens when the device is plugged in. It most certainly doesn't show up as a Network device in Network.

    This is on Snow Leopard on a MacBook Pro Core2 Duo.
  • Yossef Level 1 (0 points)
    You're spot on with the current state, and as for your clarifying questions:

    1. No drive ever automatically mounted on OS X. It all worked fine on the Windows XP machine when I had to set up and activate the modem.

    2. No antivirus.

    3. Yes, I made sure to go for the Leopard (10.5.7) download, though I'm presently running 10.5.8. And as far as that goes, I finally looked at the other two pages and it seems the drivers are the same but the instructions are different.

    Something does show up under System Profiler, but not much:

    Novatel Wireless CDMA:

    Product ID: 0x6002
    Vendor ID: 0x1410 (Novatel Wireless, Inc.)
    Version: 0.00
    Serial Number: _____
    Speed: Up to 12 Mb/sec
    Manufacturer: Novatel Wireless Inc.
    Location ID: ______
    Current Available (mA): 500
    Current Required (mA): 500

    So it's recognized as a USB device, but not a mountable drive. Maybe I need to trade in for a different/newer one?
  • dlee96 Level 1 (5 points)
    Another reader mentioned that if the drivers are installed on your computer (installed by the Novatel package), the drive will not show up. It might be worth trying to un-install the Novatel package first.

    At the same time, this is a pain. Personally, I'd probably go to Best Buy and swap out the device. Good luck!
  • macbig Level 4 (1,680 points)
    Hi Yosself, Most of those devices do not, in spite of what your carriers says, contain the software for Mac. Call your carriers support line and they will provide you with download instructions.
  • hdtravel Level 1 (5 points)
    I just purchased the Virgin Mobile Broadband2Go USB modem. I was able to activate it and program it all on my MacBook. It seems to natively support the Mac now. It is a Novatel MC760 modem. Working great now. 923 Kbps down / 342 Kbps up here on the westside of Albuquerque NM. Not too shabby. I like it.
  • hdtravel Level 1 (5 points)
    I have found that using a Belkin USB angle adapter with the Novatel MC760 which puts it in a vertical position has doubled the speeds that I was getting. 923 Kbps down / 342 Kbps up. Big improvement and works good. So rather than sticking straight out horizontally from the USB port it is now vertical or can be adjusted in various positions as needed. Very handy. This also allows something to be plugged into the other USB port.
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