iTunes says my computer isn't authorized, but it is.

When I try to update my iPod, I get an error message that says "Some of the items in the iTunes library.. were not copied to your iPod because you are not authorized to play them on this computer." So I type in my password to authorize the computer and it tells me that this computer has already been authorized (which is true). But when I press "OK" it takes me back to the error message. So some (but not all) of my purchased items will not play on my iTunes or sync to my iPod. Help??

Windows Vista

Posted on Jul 18, 2009 8:36 AM

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5 replies

Jul 18, 2009 12:04 PM in response to HLE

I had that problem myself just last week, and this is what Apple told me to do. It worked for me.

Choose Start > Computer.
Choose Organize > Folder and Search Options.

Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.

Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
C:\Program Data\Apple Computer\iTunes
Right-click the SC Info folder shown and from the shortcut menu, choose Delete.

Restart the computer.
Open iTunes.
Authorize your computer to play your purchases.

Jul 18, 2009 2:20 PM in response to HLE

It's a pain and something which needs sorting by someone at Apple. I've downloaded albums from the iTunes store only to find that they have repeatedly disappeared from my ATV and refused to play in iTunes without my computer being authorised!! Then I've had to sync again to get them back on the ATV. Until next time!
Solution? Delete the 'legitimate' downloads from iTunes & download from elsewhere. No problem. Regrettable but true.

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iTunes says my computer isn't authorized, but it is.

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