Skip navigation
This discussion is archived

iTunes says my computer isn't authorized, but it is.

2117 Views 5 Replies Latest reply: Jul 19, 2009 12:11 PM by rossb2 RSS
HLE Calculating status...
Currently Being Moderated
Jul 18, 2009 8:36 AM
When I try to update my iPod, I get an error message that says "Some of the items in the iTunes library.. were not copied to your iPod because you are not authorized to play them on this computer." So I type in my password to authorize the computer and it tells me that this computer has already been authorized (which is true). But when I press "OK" it takes me back to the error message. So some (but not all) of my purchased items will not play on my iTunes or sync to my iPod. Help??
Windows Vista
  • falsesmiles92 Calculating status...
    Currently Being Moderated
    Jul 18, 2009 12:04 PM (in response to HLE)
    I had that problem myself just last week, and this is what Apple told me to do. It worked for me.

    Choose Start > Computer.
    Choose Organize > Folder and Search Options.

    Click the View tab.
    In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.

    Click OK.
    Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
    C:\Program Data\Apple Computer\iTunes
    Right-click the SC Info folder shown and from the shortcut menu, choose Delete.

    Restart the computer.
    Open iTunes.
    Authorize your computer to play your purchases.
    Acer, Windows Vista
  • beachboy999 Calculating status...
    Currently Being Moderated
    Jul 18, 2009 2:20 PM (in response to HLE)
    It's a pain and something which needs sorting by someone at Apple. I've downloaded albums from the iTunes store only to find that they have repeatedly disappeared from my ATV and refused to play in iTunes without my computer being authorised!! Then I've had to sync again to get them back on the ATV. Until next time!
    Solution? Delete the 'legitimate' downloads from iTunes & download from elsewhere. No problem. Regrettable but true.
  • luvlabs Level 4 Level 4 (3,610 points)
    Currently Being Moderated
    Jul 18, 2009 5:03 PM (in response to HLE)
    The other way to approach this is to de-authorize your computer in iTunes, restart it, and then authorize your computer.
    iMAC, Mac OS X (10.5.7), 2G touch 3.0
  • beachboy999 Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jul 19, 2009 3:50 AM (in response to luvlabs)
    That does solve it......temporarily. It may be just my bad experience, but the problem returns. Something is fundamentally wrong somewhere in the system.
  • rossb2 Calculating status...
    had this problem myself after a full Vista rebuild. Make sure you are logged in as an administrator, otherwise authrization does not work correctly, even though the software states it worked.

    no problems when logged in as an administrator. You can log back in again as a standard user afterwards if you need to.
    Windows Vista


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.